Wish I had stayed ANYwhere but here.

1. Called ahead to tell hotel we were traveling with ETA at night. At arrival, I left three teenage (girl) passengers in locked car by the entrance, believing check in would be quick. Instead, there was NO one to be found, except another guest. I called out, walked around. No one. The other guest said, "It seems like they would at least have a bell you could ring!" No bell. No note. No sign of anyone. I was uncomfortable with the girls in the car without me and considered my options.. Finally, male clerk showed up. No apologies for the wait.

2. THEN, I was not given the room I booked - a suite with two queen beds. We got up to the room and found one king bed and a couch. The girls had a huge competition the next day. Two had to sleep on pull-out couch instead of an actual bed I had specifically chosen so they could get the rest they needed for the competition.

I went back downstairs to tell clerk about this mistake, but he did not believe I had booked the right room. First he asked, "What website did you even use to book a room like that? We don't even have rooms with two queen beds." I said, "Every hotel has rooms with two queen beds, and that is what I booked and paid for.." He said, "Well, all I can say is they gave you the room that you booked." He continued to make it obvious he did not believe me and there was nothing he was even going to try to do to correct it. He just kept saying, "I don't book the rooms. I just work my shift and I don't have anything to do with that." NEVER a "Hey, I'm sorry this happened." Not once.

So I went upstairs, logged into my computer, found the reservation that showed EXACTLY what I had been telling him I booked and went back downstairs AGAIN.

This time, even with irrefutable proof, his answer and attitude remained a stone wall of zero concern. He just said, "There's nothing I can do."

At this point, I told him that to ME, the more pressing issue right THEN....was the lack of respect, courtesy, and hospitality to paying customers, and his lack of professionalism in handling the hotel's mistake.

I said, "The ways you refused to believe me, treated me and talked to me are not acceptable to me." He did not apologize, but only argued. I said, "But I'm telling you this is exactly how you made me feel. And it's not okay. You could and should have handled this differently." He smirked at me, saying only "Okay." Zero apology.

When I got back upstairs to the girls, we decided we had to make the best of it, because....what choice did we even have at that time of night??? So my daughter and I slept in the king bed and the two friends slept on the thin mattress of the pull-out couch. No pillows were even supplied for it, so my daughter and gave them pillows from our bed.

THEN...Trying to go to sleep in this room that turned out to be FEET away from the busy interstate....was impossible. My daughter and I both lay awake forever - only to wake again at 4 a.m.to the early morning interstate noise, which might as well have been going THROUGH our room.

So we both got MAYBE close to 4 (not quite) hours of sleep. The next day, these poor, sleep-deprived girls were at the competition site for hours. Afterwards, I had to drive us all home, barely able to keep my eyes open. I had to pull over, walk around, get coffee, at several points because I knew it was too dangerous to continue.

And I PAID for all of this.

Ridiculous.

Also? One of the TEENAGERS noticed.that the elevator inspection was expired.

This was the MOST disappointing experience at ANY hotel I've ever had. I had just joined Hilton Honors. I will be cancelling that, with no intention of trying another.

The whole experience said to me that, once this hotel had my money....our comfort, satisfaction and safety were of zero concern.

I'm guessing that every time I see the Hilton brand from now on, THAT is the experience that will come to my mind.

Stay ANYwhere but this Hilton Garden Inn in Pearl, MS!!