UPTOWN JUNGLE FUN PARK | Peoria, AZ — Attraction in Peoria

Awsome went to jump Street they wanted $36.00 for my 2 kids to play for an hour. They said there fridays are weekend prices at 4 in the afternoon. So I went on Groupon found this place paid $15.00 for 1.5 hours total for both kids. They have a great B-Day packages Etc. Highly recommend this place to all parents that have children from 2 years old to 16 years old this place is packed and tons of fun for the kids for literally pennies. So I decided to book my son's birthday party there we like to play so much and it was a great party our host was amazing very on top of things very professional we all loved her. However for the price I asked what you get for food if you book a 7 child package and you get drinks and two pizzas extra large which is like 12 slices and then I asked how much food you got free 10 child package and it was the same two extra large pizzas which is a total of 24 slices but it was like $85 more so what did I pay the $85 for is pretty much my first question and my second question is if you give the same amount of food for 10 child package is you do a 7 child package what are the other three children not supposed to eat we also had to order two extra pizzas for the adults which I'm not complaining about that that's reasonable. However it's like if you compared to Thanksgiving dinner and you're hosting Thanksgiving dinner and you're expecting 20 people then two weeks prior to Thanksgiving dinner you've already bought all the food for and you get an unexpected call from a couple family members and friends and you're going to have 5 to 6 more people coming what are you not supposed to make any more food for those five or six people you're just supposed to make the same amount of food basically my point it's the same concept if it's $85 more that's not for the kids to play because extra child is $17 and when you do the math x 3 that's $51 and two more pizzas is $36 so why don't they add at least one more pizza to that package because they're basically getting you for $34 I also feel that the party time frame should be 3 hours because it's 2 hours and the kids play for an hour and a half and when we went into the party room they literally had a half hour to eat gifts and cake and we all know that when you have eight year olds to 12 year olds and you're at a birthday party at does not take a half hour to eat do gifts and have cake it was like the whole time we were in the party room it was rush rush rush rush rush well you know I mean these are birthday parties did obviously I spent $300 for this party package to really not be rush rush rush rush and by all means it was absolutely not the hostess fault she was amazing she was just doing her job it's the person who ever books these parties for the company or the company so highly recommend you take your children there on a normal day of the week or weekend to play with your kids you know and have them play but party-wise absolutely not unless they change those things that I commented then I asked them because my brother's vegetarian if I can bring just a veggie tray in and they wanted to charge me $20 to bring in my own food so what are you charging me for I don't understand it honestly to me I believe the party package is the biggest rip-off that I've ever paid for and I will never do a party package there again but I've already been back to have my kids play and I'll continue to go back to do that because it's a very good value of very good place but somebody needs to do something about their party planning in their party packages because it's just absolutely ridiculous and my party was on the 13th which was a Sunday in my son's name and who the party was for was Braydon and I'm thinking maybe somebody call me back from Uptown Jump Street possibly the party planner and maybe even give me just like maybe a one day for both my kids compensation for what you ripped me off for that's just my opinion. But other than that my children and all the kids that were involved with the party had a...

We had my daughter's 10th birthday party here. The kids loved it, but it was not an ideal party for parents. Check in process was long- even for the people who had already filled out the waiver. The process was slow, especially since there was only one person checking in 3 parties. The young staff member offered no directions or information to guests. Guests should have been given direction on where to find the other birthday guests, how long they would play, and what party room we would be in. Also, safety rules should be provided and enforced. Found a lack of staff in the entire playground and children not supervised by parents left things a free-for-all for many children.

Yes- the playground was enjoyable for kids of all ages. However, they were wishing they could play longer after cake but were told no. Confused about that when I later read that they got "30 min bonus play time." Was that supposed to be a coupon they got to come back? If so, we did not recieve. Was disappointed we had to wait until 7:30 for the party room. I was told on the phone we would 60 min play, then party room for 30 min, then 30 more min play. That was a long time to wait for dinner to be served for all, especially young children. Also no drinks available to kids while they played- had to drop an additional $40 on water for kids and adults.

The pizza was good- but I ordered 3 varieties and they only brought out 2. By the time I found someone and asked for the additional pizza- most people had given up and ate what was available. Also when only given 30 minutes in the room, the pizza should have been on the table when they called the kids in. I had ordered 10 pizzas- only 8 had been brought out and I had to ask for the extras to be brought out.

Our host was doing her best- but seemed overwhelmed. I had to ask for cake to be brought out, then had to ask for presents to be brought out. Then had to ask for the candy party favors. When you only have 30 min to do this all this, they should have had it all ready, and quickly directed the party from one activity to the next. Similar venues have a load of staff and run there parties like a well-oiled machine, leaving parents feeling like all they have to do is sit back and enjoy their child's special day. I felt exhausted and frustrated when leaving. After paying $600 for a party, I should have felt stress-free. Yes- I would take her back to play but I would not recommend for parties.

In general, I found communication with the staff difficult- from the front desk to the party room. The staff seemed to lack authority and direction. One staff member actually walked right through rhe party on their phone. For most of the 30 min there was no one in the room and the website stated we got 2 party hosts.

I would not have another party here and I definitely not recommend Uptown Jungle to other parents...

Decent facility, does look like it needs a cleaning in some areas though. First visit today. I was not very pleased with customer service. Not greeted warmly to begin with. Dude didn’t seem to pleased, just ordered me to fill out the form (no biggie but how we communicate is important). A nice smile, welcome and “could you please…” would help.

I brought my TWO year old to play in the toddler area. The lady (I’m guessing the manager) yelled at me for walking in the toddler area to help my TWO YEAR OLD. He’s TWO. She talked to me in a very condescending tone because I didn’t have the grip socks on & the right wrist band (I only paid for my son, again- FIRST TIME). Then she proceeded to make an announcement on the intercom about it, ending with “even in the toddler area!”

A) the toddler area is flat, minimal climbing. I’m not climbing. B) I’m not going in there to play. I’m going in to assist my child to make sure he’s comfortable and doesn’t fall. I’m not going on the big equipment. Totally understand that area is off limits without the grip socks. C) they didn’t seem to have an issue with kids who were clearly older than 5 walking in the toddler area, even though the rules state otherwise. D) it’s a bad policy in my opinion, and having read other reviews, it sounds like I’m not the first to have this experience. Let parents of small children be parents. E) I did notice some older kids who were not very supervised have some aggressive behavior tendencies that are not safe, especially around small children.

As someone who has 12 years of experience & training in delivering outstanding customer service, this is disappointing. First, if you are going to enforce rules, be consistent- don’t pick & choose- make sure a 6 or 7 year old isn’t in the toddler area. Second- greet customers with a smile and have a helpful attitude. Don’t yell at them in a condescending tone, AND make a snarky statement over the intercom to embarrass customers - fastest way to loose a customer base and get a bad reputation. A simple “hey, I know you want to help your toddler, but we ask that you please have the proper socks & wrist band on for safety reasons.” I would have felt so much more respected, and willing to come back. But in all honesty, I don’t ever want to come back because of the rude way I was treated on my first visit. Sad because my son had a fun time, but I couldn’t wait to leave.

I didn’t feel like I could properly keep my own son safe in this environment. At the end of the day, if I sense my kid is in danger, I’m going to help them. End of story.

I’ll be sticking with KTR. I’m allowed to be with my toddler without being treated like I’m incompetent. I feel welcomed & respected. I feel safer there. The staff at KTR are...