Best Buy — Attraction in Philadelphia

I rememeber the time when companies stood behind the products they sold, and understood the value of customers time. It was about making the customer feel welcome, and correcting the the company droped the ball. I drove 20 min, one way, to the store to pick up an item. After i arrived home, i noticed the box has been opened before and all the packing bags were broken. I did not mind since all the parte were there. The issue started when i heard a noise coming from the inside of the PSU, one of the fan blades was already broken, which explained why everything was opened before, that when i realized, this was a returned item. The store failed to check the item before deciding to put it bak on shelf, and i was the unlucky person to grab it. I drove back to the store to have it exchange and got back on line whete they usually had it. After a few minutes of waiting, one of the employees asked me if i had an apoointment or if i was just droping off, which i said i was exchanging an item, and he pointed me to the store puck up line, a little odd, there is no sign that says returns and exchanges. I went there and the associate asked me about my visit, and i told her i need it to exchange the broken item, and she told me to go to and grab the one i want to replace it. I said ok no problem, i am going to leave this one here, and she said not to do so, because if someone grabs it they are not responsible... a little odd.. they want me to walk with a box inside the store, to grab another box.. then, after looking for a few minutes, they did not have any of the same model ouside so i took the next model up, only 10 dollars, i thought i could ask for a small discount for the inconvenince then, since they do not have the same model. Oh my was i wrong... after i told the associate that they did not have anymore of the dame model, so i wanted a discount on the other one, i was told no. Because they cannot give a discount of items already discounted. I said, i understand that, but i am asking for an inconvenience discount, not just a discount... she asked a manager that just happened to pass by, and he said that that is why there is manufacturers warranty on the items. I told him, i understood these had manufactures warranty, and that the item did not brake on my hand, the store placed an alteady broken item on shelf, it was not my mistake, it was the stores, and he saud unfortunately, he could not. I said fine, and pay the extra. At this point i do not want discount on future purchases, makes no sense since i will not return to buy at this store. There are plenty of options out there and i made, obviously, the mistake of choosing a company once used to stood by the customers experience at their store, seems it is all gone now. I did not want the extra fully discounted, just part of it, even when it was not my fault. I wasted almost two hours of my time driving to this store and going throught all this issue, and i feel they did not appreciate my...

The only reason I’m giving this location 3 stars is because of the amazing customer service from ONE employee named Ramier (sp?). I ordered a tv online for curbside pickup and the site said it would be ready in one hour. I called later that evening for the status and was told that the tv would not be ready until the next day. Why can’t they pull it and have it ready if they have them in the store? Well, the next day I called again and was told it still wasn’t ready. I asked how many tv’s were available there and they said there were 42 in stock. But they couldn’t give me a reason why my paid order was not ready. 24 hours after I placed my original order I went to the store to see what was going on. I was greeted upon entry and the store was clean and well stocked. There were a few people in line in the tv section and the wait was taking forever. I looked around and couldn’t find ANYONE else to help. I saw a few employees walking around here and there engaged with each other but I couldn’t walk to them fast enough. After about 20 minutes of alternating between being in line and looking for help, I found an employee quickly walking by and asked if there was only one person available to help with the tv’s. He looked so bothered and he said yes. I gave him a crazy look because I knew it wasn’t true. He said he’d call someone to come back. Ramier ended up coming back and not only did he apologize for the inconvenience, he educated me on the item I was getting and let me know my options. Turns out I would have been extremely unsatisfied without the tv I ordered. He took the time to really walk around and explain the differences between the items I was looking at. I had also planned to purchase an additional tv down the line for my dad but figured I’d get it now since Ramier was able to find exactly what I needed. I didn’t see any other employees helping customers like Ramier helped me. He really brings value to this location. If you need help, ask for him. Otherwise, go...

Came here today to make a pretty big purchase in the car audio department. I'd say they were steady - not too busy as most employees were walking around. But apparently too busy to help customers. After walking around the store to find an available employee, we ended up walking through every department then to the front. We stood in the check out line which seemed to be the easiest way to get anyone's attention until we were able to jump out of line to stop a man who seemed like he was the manager (?) As he was too busy to actually stop walking to interact, He brushed us off and practically walked right past us though he knew what we had just said to him because he reached for his radio as if to find someone to help us after he said "okay one second" but apparently couldn't be bothered to actually radio someone. 15 minutes later and nothing. We started walking out when we stopped once again but to the security guard in the front of the store who immediately got on the radio for help - said someone should be over shortly and again we walked back to the department which we have been standing in now (currently 30 minutes and counting) I could understand if they were super busy -which they are not I could understand if we were only going to ask questions and not actually make a purchase, but seeing as the items we know we want (the whole reason for a "quick" stop to bestbuy) is behind a lock and not out for display.. 40 minutes now and we will walk away with nothing. Thanks for wasting so much time guys!

We came in knowing what we wanted walking in - down to the exact product number. People come in expecting a certian amount customer service and we feel like we were not being difficult and waited more time than needed to help us. I understand it was only a $700 purchase and may not be much for a big company such as best buy but I will be making my purchase...