HonorHealth Deer Valley Medical Center — Attraction in Phoenix

M y husband was transported to this hospital by an ambulance due to an accident on 04/06/22, not the hospital of our preference but in situations like this one cannot be picky, he was bleeding non stop and the nurses were doing everything to stop the bleeding, it was until 2 hours later that the surgeon and neurologist were available and performed surgery, the nurses that day were somewhat kind. Surgery lasted about 3 hours and once I finally got the call from the surgeon he was so short and it seemed like he didn’t have time for questions or discuss concerns... my husband spent the night in the ICU and was discharged the next day. He made a comment to the surgeon that this place was no Mayo Clinic, the surgeon asked why and he said well, at least at Mayo they take the time to answer your questions or actually ask you if you have questions... they’re also very empathetic and friendly. After that comment the surgeon came back and talked a little bit more and asked if there was anything that needed answered so that was nice although the feeling of being treated “like you don’t deserve any more of my time” sucks but I’ll give him that. That day my husband specified he was in so much pain and to please help, they said there was nothing they could do other than to take the pain med at home and self care. I took him home and he was miserable that afternoon and night, he had fever and chills and felt very nauseous, the only prescriptions we got were pain killers and antibiotics. Today, April 8th my husband couldn’t stand the pain and we called the nurse hot line for instructions and told us to come to the ER, we got here at 3:20pm and were not admitted as soon as we thought we were going to, he threw up on the entrance to the ER and almost passed out from pain, we explained to the triage and we were told in a very cold tone that there was more people before him... which we understand but we were hoping since he was discharged and never really cared for pain that they would expedite his admittance, more since he was throwing up and has stitches in his face and nose, so the pressure made him bleed and caused way more pain, we went to the front desk several times and to the triage and we kept getting the same cold response and no care...it wasn’t until he was actually passing out that he was admitted, that time was 5:20pm, so 2 hours of unimaginable pain and pain that he’s been trying to deal on his own pretty much since April 6th as the pain med hasn’t worked at all... so to our surprise that med makes you nauseous and we never got instructed AT ALL to get something for nausea.. so thanks honor health for almost popping my husbands stitches due to vomiting and making him feel like dying!!!! Once he got a room the nurses were so rude to us, I was telling them please can you treat his pain? Pretty much begging and all I got was: the order isn’t in, so you have to wait!! I told her we had been waiting forever and the response was so short and cold by nurse Mamta that said well, he’s not the only one here...Which we understand, but at least have some compassion, my husband was shaking and feeling awful and they never made him feel valued or cared at all. I was asking all these questions and the nurse said you’re asking too much and I don’t know! And she looked bothered, she had mentioned her shift was almost done so I guess she just wanted to go home, every time I asked her “hey, can he get water or something?” She looked bothered and she would bring it but not even say a word or anything... when my husband finally got morphine it was 6:32 and I asked what he got and she had this face of “can you stop talking to me?” All she said see, I told you I would get him something for pain!!! (Sorry I was so annoying nurse Mamta, I just love my husband and he was suffering, sorry I asked you to get him something to stop the pain). FYI there’s a sign in our room that states (see the photo) So I guess they should state “stop asking questions, I don’t know anything and I won’t go find out for you! If you’re worried well...

If I could give a no star review I would. My family has been coming to this hospital since I was a child, I thought this was a reputable place for my sick mother to go and receive quality care, but after the experience we've had these last couple of days, I now know that is not the case.

My mother originally came in for a bedsore, one that they tried to immediately push her into surgery to treat, this was my first red flag because if you saw her you would see she is far too emaciated and weak to survive surgery.

While they were waiting to try and get her into surgery one of the brilliant nurses gave her a mix of powerful sedatives and pain killers and shortly after her breathing became labored and she became so delirious she couldn't discern who my sister was.

They insisted she would need to be ventilated/intubated to undergo surgery (absolutely insane in her weakened state, ventilators killed more people than covid, even young people struggle to recover from them) and failed to call my sister to inform her of decisions/changes/medications before administering medication without informed explicit consent. Saying "here take this, it'll make you feel better" isn't informed consent.

Then, they discovered a blood clot in her lungs, thank God because what would have happened if she underwent the surgery they were pushing? After raising hell, they miraculously found a non surgical option to treat the wound she originally came in for.

The medical mismanagement doesn't stop there. My mother lives in unhealthy conditions that we have been trying to get the state involved to help with, her doctors were informed about the mold and rats she lives with, and our serious concern that her health condition is related to her environment. Her doctor has completely blown us off and refused to do any type of testing to see if that is the case, insisting that "they already have a diagnosis", the hubris, invalidation, and arrogance was shocking.

My sister has been by our mother's side since she was admitted, aside from the short periods of time where I pick her up to run home and change clothes, eat, ect.

While my sister was gone yesterday, by doctors orders, my mother was given a drug to treat psychosis (something we have expressed we believe is being caused by chronic toxic black mold exposure) that has known side effects ranging from increased risk of blood clotting to lung infections/diminished lung function.

My mother wasn't informed what she was taking, the nurse used ambiguous language and coerced her into taking this medication when she was delirious and isolated.

They did not call my sister and inform her of this change, so you can imagine how shocked she was when she walked into my mom's room and saw that she was extremely incoherent because she had been drugged.

In what world is it sane to give someone with blood clots in their lungs, a medication that causes blood clots and lung infections? Especially when that medication has nothing to do with the reason she has been hospitalized to begin with?

To add insult to injury, we specifically requested blood tests to determine if my mothers blood shows signs of mold toxicity and after they drew more blood from her in the middle of the night, they told my sister they "don't know if they offer a test like that" and that she would need to speak with the hospital social worker, not a hospital administrator.

If I didn't know any better I would say this hospital is intentionally trying to kill my mother. There is no accountability or transparency within this bureaucratic system, they pass the buck and play hot potato when you try and hold their feet to the fire. Even when you call the charge nurse, they play games and avoid accountability, this experience has been incredibly eye opening.

0/10 I will NEVER recommend this hospital to anyone ever again. They don't care about health or...

Please take a look at the process by which those who accompany patients into the ER care area are screened and given a pass so they can go back and forth from the waiting area and the exam room.

I accompanied and elderly neighbor to her ER visit this morning for acute pain. After being checked in we waited an hour in the waiting area directly adjacent to a desk at which a security guard was seated. During that time I observed him sitting as well as consuming some "snacks". At no time during that 60 minutes did he offer or announce, nor was there any signage to indicate, that those accompanying patients to the exam rooms needed a "sticker" in order to move freely between the waiting and treatment areas. When my neighbor was called back to the exam room I accompanied her and was not screened or questioned.

I spent the next 4 hours with her in exam room. I left room 34 for what I thought was a 2 minute trip to the waiting area to get a snack from the vending machine. I was in a hurry to return to the exam room so I could be present to receive the feedback from my neighbor's provider regarding a CT scan and subsequent plan of care. After getting my snack I saw that there was no one at the security desk but there was a sign apologizing for their absence and directing me to the reception desk for a "pass".

When I approached the reception desk and asked for help, I was told I would just have to wait for the security guard. A classic Catch-22, the security desk directed me to the reception desk and the reception desk referred me back to the security desk. Luckily there was a phone number under the "sorry for our absence" message at the security desk. I called it. After hearing my dilemma: "I need to get back to room 34 before the provider returns with results", the operator reported all the reasons why there was no security guard at the desk. I replied that there must be a Plan B when employees "call off" and staffing is slim. She transferred me to someone who listened and understood my need and the security worker appeared quickly and printed me a pass and let me back into the exam room area.

I have a simple solution : IF the security guard could go around and ask people waiting if they plan to go back with the patient, he could use the time while they are waiting, to complete the creation of a pass for them BEFORE they go back ! Instead of spending that time sitting at his desk doing "whatever" . OR perhaps posting a sign so that those accompanying the patient understood that they need to be proactive in seeking out a pass while they wait, if for some reason the guard can't get out of his chair and walk around and ask people.

Plan B- IF there are chronic staffing issues which prevent a security guard from being present at all times in the ER waiting area for the purpose of issuing passes and unlocking the door for those with passes so they can get back to the exam room area, THEN have a member or two of the reception staff be able to perform the duty in their absence AND remove the sign directing people from seeking assistance from the reception staff who clearly CANNOT or WILL NOT help.

The care AFTER the waiting room was great! The atmosphere in the waiting room is Burned Out Staff who have contempt for their customers.

I'm an RN who has worked in hospitals, clinics and Urgent Care. When employees are burned out it is time to replace them or incentivize an attitude adjustment. Honor is a great organization...please don't squander your reputation by allowing this type of laziness to...