Planet Fitness — Attraction in Phoenix

Love this place! An attentive staff maintains it nicely—clean and ordered. Amidst a sea of gyms within 2 miles of my home, I chose this one and never looked back. BUT, today’s visit was less than satisfactory because someone has taken two pins off their lanyards and rendered two machines (BTW, no duplicates within this facility) completely inoperable, with repair estimates for NEXT WEEK. I would be happy to drive to the shop or technician to retrieve replacements! I estimate that more than 200 people use each of these two unique machine per day—this is a major inconvenience! First world problems, to be sure, but your primary goal is, first and foremost: working machines. The terrific staff here is not at fault for the missing pins nor the delay but come on folks, this is an easy task—get more pins! Of interest to me is that more than 50 pins are used within this gym for all the various pieces of equipment and yet assumedly, not one spare. I’d have no qualms about going to the desk, checking out a spare pin and returning it when I was done. Lastly, I don’t know how to do this but few things are more infuriating than folks who occupy a machine to play with their phones. Perhaps A-frame placards with NO CAMPING strategically placed throughout the facility. With my life schedule, I’m lucky to get 2 visits a week; I have full expectations that I’ll efficiently accomplish a complete workout and be on my way. I get that there might be broken welds, used cables and torn seats that require a week or more BUT I could solve today’s issues with a trip to ACE Hardware. I was told at a corporate level that this was the forum of choice to catch the eye of management; please expeditiously resolve one of the easiest problems you’ll ever have. Again, BRAVO to the staff for maintaining likely one of the best...

I got a membership here just for the tanning beds. It was cheaper to get a gym membership here than to pay for a monthly plan at most tanning salons. But you definitely get what you pay for. I thought planet fitness used to be 24hrs and I was excited to be able to tan whenever I wanted. But they actually close on the early side now, 8pm on weekends. Also they make you wait a full 24 hours between tanning sessions. So if you are trying to go several days in a row, and you end up going at 7pm one night, you have to wait until after 7pm the next day to tan again. Which is super inconvenient.

Some of the workers are rude also and most act like they’re unhappy to be there. They ask if you have your tanning eyewear and then make you show it to them as if you’re lying. Sometimes they will stand and hold the front door open when it’s close to closing time, so you feel inclined to leave. I’ve arrived 30 minutes before closing to find the front doors already locked as well.

I can’t speak on the gym facilities, but the tanning beds are not great. I don’t think the employees clean them between customers and leave paper towels in the room expecting customers to clean after themselves (most don’t). No towel or mirror in the room, just a table and paper towels/cleaning spray. And it’s a workout in itself trying to get the tanning bed closed since the door is so hard to close. I’ve also heard they offer various classes but have never seen any classes going on and I’ve visited the gym at different times in the day.

I am giving an extra star because the gym is usually pretty empty and I like that the app tells you how busy the gym is at the time. But I will most likely be canceling my membership and pay more for a salon where I can actually tan when I want and the beds...

THIS PLACE WILL SCAM YOU!

So, I was a member of a YouFit Gym in Central Phoenix that shut down suddenly with no advanced notice. As a result, I expected my membership to be cancelled and charges refunded. But instead, they worked out a shady deal with this Planet Fitness to transfer my membership without any authorization from me and continued charging my card. I received no phone calls or emails whatsoever giving me advanced notice of the situation (to prevent me from cancelling in advance).

So I called YouFit the day they closed their location, and they claim that I need to go through Planet Fitness to cancel and get a refund. I call Planet Fitness, and they tell me that they have not transferred my membership yet, and I will have to drive to the location and cancel whenever they are able to process the membership transfer that I NEVER agreed to. Still no answers from Planet Fitness on when I will be able to cancel. Therefore, I am currently paying for a gym membership that I cannot use and cannot cancel. If that isn't a complete scam, then I don't know what is.

This is the slimiest business maneuver I have ever seen a gym try to pull. They are obviously just trying to steal as many people's membership dues from YouFit as possible before they are able to figure out their original gym has shut down and initiate the cancellation process. For your own sake, please don't give these people your payment...