Tsunamii Head SPA Massage — Attraction in Phoenix

I was SO excited to get an Asian head spa treatment . This place is lovely and I really want them to succeed but I was so disappointed .. even tho I booked 1.5 hour session and was there for that time I felt so rushed , and like an annoyance and no one ever asked me any questions, gave me any introductions, or let alone had much of any conversation with me (how’s the water, this is what to expect etc ) my massage therapist I’m sure is lovely but I was so confused she would start massaging me for literally 10 seconds then stop for 20 seconds then start then stop it was almost like a tease I would start to feel relaxed and then after one stroke it would abruptly stop, not sure what she kept stopping for or why there were SO many long pauses throughout the WHOLE thing ? The massage parts were so rushed as well as the head treatment felt super rushed, nothing was done for longer than 20 seconds at a time , they just brushed my hair a few times and quickly used random other things … I wanted a relaxing experience but found myself so anxious the whole time and my hair didn’t feel fresh and clean at all… but I hope this place takes these recommendations and continues to get better ! I won’t...

I first found this place by searching “Japanese head spas” because I saw a video on TikTok about them, but it was in Southern California. It was so difficult even finding a place in Arizona…until I saw that she was going to start doing them. I was super excited! I ended up choosing to get an actual body massage first because my body needed it. I’m a registered nurse, so my job can be quite physically & mentally draining. This was when they were doing the “monthly memberships”. After my first one, I was hooked— I absolutely love this place! I get my monthly massages from Mimi, who is honestly the BEST there is! She’s super sweet and makes you feel very relaxed. I started treating my husband to the monthly massages with her too; SHE’S THAT GOOD! Oh and I also highly recommend the Japanese head spa! I loved the head/neck/shoulder massages during it, so this was the best of both worlds! It’s a cool & relaxing concept. I’d do these monthly too if I could! Here’s a cool photo Mimi took! My husband and I will continue coming here for as long as we can. The whole environment, decoration, literally everything is relaxing, & her receptionist/niece is very kind too....

I got a gift certificate here for my birthday and was really excited to use it. Unfortunately the head spa appointments were booked and I wasn’t able to schedule one so I decided to use it towards a couples massage for my husband and I since he’s never had a massage before. I was pretty disappointed with the experience. The staff were nice. I liked my therapist and the room was nice. I was bothered by a couple of things though .

I understand that typically an hour massage includes the undressing/ getting to the table process. However. I don’t think it’s right that we were not taken back on time and then had our appointment end on time anyway.

Additionally the therapist who helped my husband was very visibly sick. She wore a mask which I appreciate but she kept leaving the room to cough and come back. Kind of takes away from the time and the experience. More importantly we have an infant at home who recently had a stay in the ICU with RSV so I would have much rather had an option to reschedule than risk his...