Shake Shack Avondale — Restaurant in Phoenix

It was a very clean restaurant since it’s new but we spent almost $100 on food for four people only to get it cold! The kids working were more concerned about their friends coming in and chatting with them and getting them food. I’m sure our food was sitting in the back for quite a while and we were giving them grace since it’s a newer one but when it comes out cold that’s unacceptable. The quality of the food compared to other shake shacks was pathetic. Hopefully the management gets this under control. When you have a bunch of kids running a place this is what is going to happen. I will say the kids working were nice enough not rude by any means but they need to realize they are working a job and people are paying customers in there. I’m sure their friends weren’t paying...

Food was decent but not $22 good but wow, and maybe this is a Shake Shack procedure, but I was told that you can't get traditional meal combos inside the restaurant like at just about every other quick service restaurant. However you can get combos in the drive-thru. In the past, only had Shake Shack in an airport where they always do the "a la carte" treatment just like everyone else but looks like that is being or maybe it has always been a thing for Shake Shake? Service was fast and the restaurant was very clean with nice staff. Pot Roast burger was nice and flavorful, fries were a little cool and soggy but the lemonade, eventhough filled to the brim with ice, hit the spot. Probably won't come back with these prices as there are other options...

First visit to a Shake Shack ever for the both of us.

After ordering from a screen (not a great start), we were served a warm chocolate shake that had been sitting for a looooong time before the team tried to pass it off on us. It had started to separate, and had settled almost an inch below the rim of the cup. Really, really gross.

Food had good flavor. Unfortunately the patties were lukewarm. And paying extra for the garlic Parmesan fries wasn’t worth the cost; feels like I paid (or was tricked out of) $2 for a sprinkle of parm.

It’s a new store, I get it, maybe a month since opening. But first impressions are first impressions, and this is a one and...