Twisted Cog Bike Shop — Attraction in Phoenixville

I'm not sure what to make of this place, the reviews seem to indicate exceptional quality. However my first experience has been miserable.

I needed a new chain for my hybrid (since it was slipping under load). The person who assisted me said that they would also need to change my cassette, OK I get that. They then added in a 75 dollar basic service and found a couple more things to replace (cables, etc).

I spent over 200 bucks.

The first day I took the bike out for a long ride along the SRT. Within a few mins I realized the handlebar was misaligned, and my front breaks were rubbing. But here is the kicker .... the front shifter came loose and I was stuck in the lowest gear 10 miles from home!!!!

Did not expect all this the first ride after spending 200 bucks ... The bike went into the shop perfectly, and came out with multiple defects.

Took it in the next day and the guy found a loose nut inside the shifter. He tightened it and sent me on my way. Whoever serviced the gear didn't put loctite blue or tightened the nut enough! A simple check would have saved me an hour of misery.

And oh by the way the screw that holds the shifter cover on has the screw head totally stripped, so if it needs to be serviced, it'll be hard to get the cover off. Again, seems like a rookie was given the task. And even if it was a mistake, it's visible to the naked eye, why wouldn't one just replace the screw?

But wait, the best is yet to come.

The next weekend I went out for a longer ride along the SRT. AND AN HOUR INTO THE RIDE THE CHAIN BROKE. The brand new chain they had just installed!!

This time I had to call in a ride to get back home.

So in summary, my bike was fine, all I needed was a new chain. I spent 200 bucks. I got a broken chain, broken shifter and was stuck out on rides twice.

How are all the reviews...

Twisted Cog has always been there for all of my bicycle needs. I'm an avid road and mountain rider and their staff has always been knowledgeable, friendly, and professional. I recently had a kid and rather than let me get fat sitting at home they hooked me up with a super safe Burley baby trailer that we took out for first time today! Our baby loved it! It was so safe and comfortable that our ride turned into a nap! (We did do a test lap with the dog in our driveway to make sure everything worked before we put in the baby).

They've reliably serviced all of my bikes and my wife's. I recommend them to everyone i talk to that is looking for anything bicycle. Ed the owner builds an unbeatable custom wheel and their prices are really good. Even in busy season their staff has a quick turn around on full service and my bike is done in a few days for a total overhaul (unlike 2 weeks when i was going to shops in Philly). The store is stylish and clean in an easy to access spot in downtown Phoenixville with free customer parking in the back. And it's next door to Root Down Brewery so i can get the best beer in town while i wait! Winning!

They always have the inventory i need and if i break something weird they can have the parts for me shipped in a day. Their customer service is excellent and i always get a call if they find something that needs replacing and immediately when the job is done. They also play really good music in the store. Can't recommend...

Ed and the team at Twisted Cog do a fantastic job providing high quality service. I drive over 40 minutes to work with the shop because it is locally owned by people who ride bikes. Ed has been helping me with bike and product choices for over 10 years and has never steered me wrong. I especially enjoy working with Ed because he is an off-road rider ( a very good rider I might add) and has first hand knowledge with the products he is selling. My wife and I have purchased 3 bikes , a bike rack, and various products over the past year. Everything was dialed and an awesome product. Our new bikes were thoroughly looked over and very well built. I was really impressed on my last visit as I was helped by literally every employee during my time there. Two employees both triple checked with me to confirm if my suspension was set up correctly before I left. The staff was also incredibly helpful educating me on the technology on our bikes. I had a number of questions and I received really good answers from multiple employees regarding the fancy new technology. We had a few orders that required communication and the team did great to keep us informed on ship dates and were always incredibly responsive. This level of service is hard to come by these days and it is well worth the trip...