HomeCo Kitchen & Bath Depot — Attraction in Pico Rivera

AVOID COMPANY AT ALL COSTS. The low cost may lure you.....but try to resist the temptation. I purchased quartz countertops and installation from this company. Now I will explain why I gave the company such a poor rating. First off, the slabs do not look to be made of very high quality. You would think quartz is quartz. If you were to put this product next to a slab of caesarstone you would immediately see a difference, the sheen and the entire presentation looks considerably better. Second, the installers didn't really speak English, which can make it difficult to communicate on an install job. Otherwise, you are just hoping for the best, which is the mistake I made. Third, the installers cut the sink cutout way too big, one side has the sink lip exposed, to the eye and for water leakage. What you are left with is a very unprofessional looking countertop install, looks like I did it myself. Forth, One of the slaps has an errant cut running up the side, for all to see. Fifth, One slab has slight discoloration on it. Sixth, the seem, where two of the slabs were connected is very poorly done, these days you should barely be able to see it. Now, because of the sink cutout I have to continually re-cock it every month or so.

I'm not usually one to go on here and bad mouth companies I've worked with. I usually just take the hit and move on. In this case I've decided to air my grievances. I went a long while without contacting the company, for a number of reasons. We got busy....and at first I thought I could live with the imperfections of the install. Then I started to think, I paid good money for this product and it was an integral part of our new kitchen.

I reached out to contact my sales rep, the one I worked with on the project. She did not respond to my initial message. I decided to drive down to the warehouse and talk with her or somebody in management. My sales person was off that say. The front office said I can only speak with my salesperson about my issue. I said I wanted to speak with somebody in management. They responded by saying there was no management, just an owner......and he was in China for a long time. I finally spoke with my salesperson and she couldn't be more rude if she tried. I decided to try and speak with management after realizing my salesperson was not going to be any help at all. I've tried to get ahold of somebody in management at least ten times, including the owner. They treat me like I don't matter at all. I haven't received a call back from anybody.

I don't know how this company stays in business. They kept on saying there was a year guarantee when I bought the product. Then, when I wanted to get my repairs done they said it was outside of a year. I have my receipt and I was definitely inside of a year. In other words, their guarantee is worth ABSOLUTELY NOTHING. Don't get tricked like I did. Don't go for the cheap prices......it will bite you later.

*There is one star because they...

This company is a SCAM. I tried several times reaching out to the owner of the company Orchid Zhai and she does not come to the phone to talk. All I'm asking for is a refund of my money for products that were never sent to me. So this is the story from the beginning: I've been dealing with Sally Huang who priced out a 24 kitchen project for me with specific sized cabinets. I paid them $25,500 with my credit card. More than a week dealing with her she tells me that some of the sizes are not in stock and will take 6-8 weeks then a day later tells me that it's "volume" season and that shipping from China will take 3-4 months!!! She then proceeded to add two very tiny 9" cabinets to my kitchens which I DID not want nor agree too. I then told her I want to cancel the order based on them not having the necessary sizes in stock. This is where things turned even more sour. She then started claiming there's a 15% restocking fee and 3% credit card processing fee that I'll be charged! No where at any time did she mention these fees neither did she mention the extended delivery time. Mind you these were supposed to be shipped in one week. She's wanting to charge me for products that were never shipped to me and something they don't even have in stock since she said it'll take 3-4 months to come in!!! I am now still waiting for my refund which she refuses to send me and this $25,500 not a couple dollars!!! Any builder, investor, contractor, or homeowner STAY AWAY FROM THIS COMPANY! They are liars and they are cheats. I now have to fight and get my lawyer involved as well as my credit card company to get the money back from these thieves. Feel free to message me with any questions about this whole mess of a...

I recently had my kitchen remodeled by HomeCo Pico Rivera, and I am very pleased with the results. They designed, supplied, and fitted custom kitchen cabinets along with quartz countertops tailored perfectly to my requirements.

The pricing was very competitive, and the quality of workmanship was excellent. I want to give special thanks to Tommy Wong who was my main point of contact. He was highly professional, attentive to my requirements, and made sure everything was implemented effectively and efficiently.

Overall, I am very satisfied with both the appearance and functionality of my newly remodeled kitchen. A big thank you to HomeCo Pico Rivera and our point of contact Tommy for going above and beyond to get things done on time and for delivering such a great products...