Topline Nails & Spa — Attraction in Pico Rivera

I visited this salon with high expectations, believing they were professional. I work in the beauty industry myself, and any colleague will tell you that sometimes we just want to treat ourselves without doing our own services. I chose this place because beyond the “luxury” appearance, I believed they had trained and professional staff, and the prices are quite high. I brought my mom to enjoy a shared pampering experience, but unfortunately, that wasn’t the case.

From the start, I specifically asked if they could do my pedicure and rebuild two broken nails with builder gel, as I didn’t want acrylic. The receptionist said yes and that they would call a specialist, but I would have to wait. While waiting, my mom was getting her pedicure, and I selected a specific option from their extensive menu. After about 10 minutes, I was told it wasn’t available and they would do a similar one, which I accepted.

After a long wait, the person attending me arrived. She was polite, but I noticed she was moving back and forth a lot. Meanwhile, the person attending my mom was already close to polishing her nails and had not added anything to the water or turned on the foot massager—basically, her feet were in plain water. Since it was my first visit, I wasn’t sure what was standard, but when I saw the difference with my pedicure, I notified the receptionist. I had also ordered an orange juice, which came with a fly. They replaced it and added the proper foot soak, but by then it was too late for my mom to enjoy it.

I asked them not to cut my mom’s nails, as they were already short, but they did and filed them too much, causing discomfort. Then I smelled acrylic being applied to my nails, even though I had clearly requested builder gel. I had waited over 15 minutes for a “builder gel specialist,” but the technician refused to switch, saying she would have to apply a tip. As a professional in the industry, I know how to handle this, but I didn’t want to argue further.

Seeing my mom’s poorly polished nails and cuticles covered in gel, I felt it was unfair to pay $175 for such service. My own nails were also poorly polished. When I mentioned this to the receptionist, she offered a $15 gift card, only usable at the salon, with the condition of leaving a review. I was in a hurry, and she gave me a $10 card, which I have no intention of using, as I wouldn’t return.

My advice: don’t be fooled by “luxury.” Support independent manicurists, who I’m confident provide much cleaner and...

This is by far the worst experience ever! My mother’s Christmas gift was to get her micro blading done on her eyebrows. We seen pictures of all these previous clients that got them done and videos as well. So we did our research before hand.

Well let me tell you the work that was done on my mother’s eyebrows is horrendous! I️ feel so bad since I️ was the person who took her. Her eyebrows are uneven and aren’t even shaped properly. This is truly unacceptable. This work was all done by the manager JENNIFER! To top it off not only that but was charging her an extra $100 for touch up when she specifically said it was FREE. So $300 total and an extra $100 for a “color correction” on her eyebrow. Which I️ didn’t mind since this was supposed to be a Christmas gift. We asked if she was able to fix the crooked eyebrow and nothing. She would like more money in order to proceed which is absurd reason being she messed up and did a horrible job so I️ think she should’ve corrected her mistakes for free. As you can see they weren’t at all trying to accommodate.

I️ take full responsibility for taking my mother to this place honestly cause customer service SUCKS as well as staff members and lets not forget the rude receptionists. This place is a joke the day we went there were so many people you couldn’t even walk inside the place! Let’s just say WE WILL NOT RECOMMEND ANYONE OR WILL EVER BE COMING BACK to this joke of a salon. Good thing I️ have the measures to spread the word out and will be letting EVERYONE on SOCIAL MEDIA know about how horrendous this place is so they don’t have to go through what we...

SAVE YOUR MONEY!!!!! I wasn’t going to waste my time and write a review for this place but people need to know what they’re paying for. First of all let me start by saying that this place is ridiculously overpriced for the quality of nails. I went in for my appointment w/ Jennifer. I received a nice welcoming by the staff with a drink being handed to me. They let the nail technician (Jennifer) know I was there and when she got to me she, very absentmindedly, asked me what I wanted. I told her and she said it would be $160 for a simple set with no design. I asked her how much for just acrylics with a simple nail polish and she said $90! I told her that i was not going to pay that much (granted my fault for not asking for prices when I called to make the appointment). At this point with an annoyed tone she tells me that I can go to the bar where they will do my nails for $45. I said fine, since I left a $20 deposit that I wasn’t getting back. I went and sat at the bar. My nail set was done by a gentleman, who although was very nice, was too rough on my hands after telling someone he would be done with me in 30min (timing himself). He was so rough on my cuticles that it left my fingers in pain and raw the whole next day. After he was done I was charged $50!Now less than a week after getting my nails done they are lifted on the corners. Some didn’t feel properly placed after day one (like they can fall if I get rough with them.) I have paid under $30 for better quality nails than this. Never coming back. Save your...