Matter Brothers Furniture & Design — Attraction in Pinellas Park

On 2/24/24 my wife and I made our first-ever purchase from Matter Brothers Furniture in Pinellas Park, FL. We had never been in their showroom, which is quite large and very nicely done, with a large number of high-quality furniture displays on the floor. The sales staff all seemed to be very pleasant and professional. We made a purchase in excess of $12,000 that day, and were told that our new furniture would be delivered on 2/28/24 as all pieces but one (special ordered) were in-stock.

As instructed by our sales rep, we checked their website late afternoon on 2/27/24 to get the timing for our delivery the following day. The MBF system had no delivery listed for us under either our order number or cell phone number, either of which we were told to use when checking on the status of the delivery. I tried calling the dispatch number listed in the paperwork, which no one answered and which had a malfunctioning voice mail, so was unable to leave a message. I tried calling the customer service number (at 04.30 pm) listed in the paperwork, and received a message saying they were closed for the day.

I then called the showroom and spoke to a sales rep (our sales rep was off that day) and explained the situation. I was told that we had NO delivery scheduled for the following day. After checking further, the sales rep informed me that, because we had purchased two accent pillows off the showroom floor on 2/24/24, the system had automatically cancelled our delivery order! The sales rep also indicated that none of the other sales reps she spoke with had ever heard of this issue, where the MBF system automatically cancels a delivery order if a showroom floor purchase was included in the original order. In addition, the sales rep also informed me that one of the pieces of furniture that we had been told was in-stock, was not and was now being special ordered.

Our delivery was then rescheduled for an additional six days in the future as we were advised that this was now the first available delivery date. No attempt was made to move our second delivery date forward, given that the original delivery cancellation was entirely the fault of the store. I again checked their website late afternoon on the day prior to our second scheduled delivery date and, once again, found no delivery window listed. I called the showroom and spoke with another different sales rep who informed me, contrary to what we had been previously told, that delivery status could ONLY be checked after 09.00 am on the day of delivery. Again, this was not what we had been told previously!

I did receive a call on the day of the second scheduled delivery and our (incomplete) furniture order was actually delivered. However, after it was all unpacked and set-up, we noticed not one, not two, but three different blemishes in our brand new furniture! The delivery guys showed us in the system where they had noted these three problems and advised us that we would receive a call the following day from customer service to schedule a furniture repair technician to come out to (hopefully) repair these problem areas.

It has now been four days, and we have not received any follow-up from customer service! After what started out looking to be very pleasant, our overall experience with Matter Brothers Furniture can be summed up as a complete and total lack of communication / consistency / competence / service / follow-up / follow-thru / respect for the customer.

Needless to say, we will never shop at Matter Brothers Furniture again. The well-worn adage of “Buyer Beware” definitely applies here, so if you are thinking about shopping at Matter Brothers Furniture, you have been...

Finally found furniture for our new home! After traipsing thru several stores we ended up at Matter Bro’s outlet. Bill helped us and we found the perfect barstools right away. We’ve been back a few times and always ask for Bill. He got to know (and remembered) our style, and also how we like to shop. We’ve been back and bought some Natuzzi chairs with Bill’s help! He’s also very familiar with Matter Bro’s products bc when he didn’t have the exact style couch we wanted, he sent us to Mike at the Matter Bro’s store and called him to tell him we were coming and what we might like. Mike was also great to work with. He found the perfect sectional for us and helped us make some decisions when ordering it. He was open about the timing for receiving our order and stayed in touch with us until delivery was made and we were satisfied. We had a small problem with the pieces of the sectional not being connected securely - Mike made a call and we had someone out within days to correct it (simple fix of clips not being securely fastened). The guy that came for that little fix was very professional and even had some tips for keeping the leather clean and long lasting. I’ve bought a lot of furniture over the years from ALL the stores, but Matter Bro’s has been the best experience hands down! Go see Bill at the outlet or Mike...

The showroom is Stunning! This is what a showroom SHOULD look like! As soon as you walk inside, you immediately know that you are looking at quality furniture and outstanding accessories. The staff are absolute Experts in their field. They are NOT pushy. The furnishings and the accent pieces scream high end Florida living. Everything is so well put together. They have pieces in the showroom that I have never seen before, anywhere. Their attention to detail is second to none! There is a beautiful flow to the layout. The amount of IN STOCK INVENTORY is mind boggling! Better yet, you can customize pretty much everything they have! Love it, not the right color? No problem! They have so many options for you to choose from. My ONLY issue is: I want everything they have! If you haven’t been to this showroom, I suggest you plan a visit! I can promise you, you won’t be disappointed! JUST AN FYI——They carry Gorgeous Outdoor Furniture as well! You can furnish your entire home all from one place!!! Wear comfortable shoes when you decide to visit. The showroom is large and there is so much to see. I could spend the entire day just looking at all of the Beautiful pieces they have. WELL DONE MATTER BROTHER’S! You definitely have set the bar HIGH! THIS IS THE PLACE TO SHOP FOR THAT GORGEOUS...