Walmart — Attraction in Piscataway Township

Worst customer service experience I've ever had at a Wal-Mart. I went to this location because I saw an IN STORE deal on the website that was only in stock there. I went to the electronic section in the back where the elder lady there was extremely rude while telling me they wouldn't honor it. I asked to speak to a supervisor, and instead of calling for one, she told me I would have to walk all the way to the front of the store customer service and wait.

I spoke to three representatives at customer service and they all agreed the IN STORE promotion on the website should be honored and to go get the product and bring it back. The lady in the back continued to be rude and told me I can't take merchandise that's on the shelves like I'm some thief. She makes me wait while continuously making condescending snarks and finally grabs the products and walks to the front. I already got the vibe she was going to talk them out of it so I followed and she told me to stand back. I followed because I knew what she was trying to do and she starts dissuading customer service from following through on what they said they would do. I asked to speak to a manager.

They had me wait for half an hour, repreatedly calling for her on the intercom and finally a kid named Mike (couldn't have been more than 18 years old) comes up acting as if he's the supervisor. He tells me I would have to call customer service and make a complaint. Me not believing he was actually a supervisor, requested to speak to the store manager. He claimed the one they had been calling for (Gloria) for the last half hour had went home.

I call the 1-800 customer service and was waiting on hold for quite a while so I said I'd finish my grocery shopping and come back. After 20+ minutes of waiting, I finally got someone on the phone and they also pulled up the listing on the website and agreed that it should be honored. I go to the front and request the actual store manager to relay what they told me. Gloria (apparently she teleported back from going home for the day) was already in the front belittling my request before even hearing me out. I showed her the website and even told her I had customer service on the phone, and she continued to walk away after spending maybe 30. She said she'll be back. When she came back, she just walked by me while ignoring the fact that even the 1-800 customer service agreed that it should be honored.

Customer service filed a detailed report and the actual store manager is supposedly going to call me sometime next week.

Unfortunately, that wasn't the end of it --- when I checked out, I was purchased plastic containers that I wanted price matches from Amazon. According to Wal-Mart.com, they price match Amazon as long as it's not a 3rd party seller. I've had multiple Wal-Marts price match for me in the past. The representative at the self checkout line responds all ghetto and ignorant saying Wal-Mart doesn't price match anyone. I did not feel like arguing so I literally pulled up Wal-Mart's price match policy that sides with me and she continues to act ignorant as if she will not price match. I ask to speak to a supervisor and she just walks away mumbling something. I figured she would end up getting one. Finally Gloria shows up, off the rip, trying to act condescending -- "Not him again..." in front of the other customers. She started walking away before I could say anything and I rushed to show her the policy and she continued to state that "her Wal-Mart" will not price match. I repeatedly tried to show her the policy and she refused.

Spoke to Wal-Mart customer service and they agreed that the way they handled it was unacceptable and that I would receive a call from the actual store manager and eventually someone from upper management beyond the store. They need to start hiring people who actually know how to treat a customer and speak proper English that don't throw around an ignorant offensive disposition. Never shopping...

. The store was predictably crowded, but the checkout process was disastrously managed, resulting in an incredibly frustrating visit.

The first sign of trouble was the long lines. While I understand that holiday shopping can be busy, it seemed like Walmart was woefully unprepared. Only a few checkout lanes were open, and the lines snaked deep into the aisles. After waiting in line for over 30 minutes, I finally reached the cashier, hoping for a smooth checkout. I don’t understand why self checkout lanes are closed

Unfortunately, the cashier appeared overwhelmed and poorly trained. They fumbled with the scanner, repeatedly mispricing items and getting visibly flustered. When I pointed out the mistakes, they became defensive and agitated, causing further delays. By the time the cashier finally acknowledged the errors, the line behind me had grown significantly, and fellow shoppers were visibly annoyed.

The cashier called for a supervisor to assist with the price corrections. When the supervisor arrived, they were visibly irritated and unhelpful. Instead of addressing the issue efficiently, they questioned my concerns dismissively and seemed more interested in proving the cashier right rather than resolving the problem. Their condescending tone and lack of urgency were unprofessional and infuriating.

To make matters worse, the supervisor's attempts to correct the pricing errors only led to more confusion. It took several tries and a considerable amount of time to void and rescan the items correctly. Throughout this ordeal, neither the cashier nor the supervisor offered any apology for the inconvenience caused.

Adding insult to injury, the chaos at the checkout counter led to poorly packed bags. Heavy items were haphazardly placed on top of fragile goods, resulting in some of my groceries being damaged by the time I got home. This lack of care and attention to detail was the final straw in an already exasperating experience.

In summary, my holiday checkout experience at Walmart was extremely disappointing. The combination of long lines, an overwhelmed and inattentive cashier, and an unprofessional supervisor made for a stressful and unpleasant visit. Walmart needs to significantly improve their holiday staffing and training to handle peak shopping times and ensure a better...

I have been utilizing Walmart Photo for years. Throughout those years I have had several hiccups with the photo department. My most recent experience dates back to last week. I order a one hour photo book online. I went to the store to pick it up about five days later (to give Walmart some extra time- because, I know by now, it would never be ready in one hour.) As I check with the clerk, I am informed that my order must not have been processed because it's not showing up in the system. Come to find out, the order had been delayed. It was now my responsibility to call Walmart customer service to get a refund for the prepaid item - then, afterwards recreate the photo book that I spent hours making. Of course, I made the phone call and recreated the photo book. This time, I sent it to another location - thinking that this would solve the problem. It did not solve the problem. I ordered the photo book again on Wednesday. I visited the store on Friday to give them some added time, as aforementioned. I saw the cover to my photo book laying in the photo department without its pages inserted. The clerk informed me they were low on ink so once they receive it, my photo book would be done probably the next day. I returned on this week's Monday and the photo book was in the same position with no progress. This means I will have to contact Walmart Customer Service and get a refund again. This is absolutely unacceptable. In turn, it effects my clientele, as I am a full-time photographer that utilizes Walmart as a photo vendor. This is just two instances out of the many bad ones that I have had with the photo department throughout my time as a customer. Regardless of which location I visit, they all seem to have only one person that knows how to navigate throughout the photo department --- if that person is not there (which they are often not) no progress is made. I have even had managers that have told me that they do not know how to operate the photo department. That is horrible - and a waste of customer's time.

Walmart, I think it's time for some detailed attention on...