Dunham's Sports — Attraction in Plainfield Charter Township

September 15, 2018 Lets just say not everyone is cut out to work/manage retail. I have been to this location as well as others many times over the years. The customer service at the other stores was great. They were always friendly and helpful. However, yesterday Friday evening I went to this location because it's the closest one to home. There were only a few people working or at least visible. I couldn't find anybody to help me, when I did, all he said was "it's over there". During check out the cashiers seemed indifferent about being there (as if I was interrupting them, not a smile, friendly greeting, inquiry whether or not I had found what I was looking for, and barely a thank you when the transaction was done [he responded only after I said thank you for your help]) , nor did they seem knowledgeable about policy or product.The cashier didn't put the merchandise in a bag or ask if I wanted it bagged (as some of the items were small). He stacked it up and slid it over. The shoe department guy was nice and somewhat helpful but really didn't know the product. I asked him a question and he gave me a vague answer. Then he left. Once again I had to find him to get what I needed. He got what I asked for, put it on the bench and walked away. He didn't ask if there was anything else I needed. I was considering another option because what I was purchasing was being shipped to S. America (they can't order on-line and have it shipped there) so it needed to be exactly what the people needed. Well it wasn't right so I returned the merchandise today Saturday. Poor customer service wasn't just a particular person on a particular day it has become Dunham's standard. Because today's cashier was also "inconvenienced" annoyed by my presence. But just to be fair, people really need to know that it wasn't always like this. When MC Sports and Prep Sports were still open, Dunham's needed to be competitive in all areas including prices and customer service. Now that the entire North end is void of competition, Dunham's know that they can get away with less than good business etiquette. I wasn't there to compare or haggle over on-line prices so I could get the best deal I simply needed the product right away. Nor were the cashiers busy. I surely could understand in those cases if the customer service was less than great But sweeping the floor or folding clothes should not come before the customer. So Dunham's on Plainfield Ave. it is time for you to step up your GAME! You need to win your customer base over, so when they leave your store they are satisfied in all areas. Send your employees to training so they can interact with the public in a positive way. If they can't then bench (FIRE) them. I do hope corporate starts getting involved with their stores managers on an individual level. This is the only way to get the results and change needed...

Excellent service! My expectations were exceed and I was very impressed with the level of commitment to customer service from the employee I had the pleasure of working with; Jacob, one of the managers.

I had asked Jacob to basically explain everything in detail, yet dumbed down - as if I were 5 years old. I was completely out of my element in this venture with very minimal research. Previously, I had been considering making a first time purchase for a while. As soon as I walked in & walked to the firearms counter, I was greeted almost as family. Jacob then explained everything in detail using layman's terms so that I easily understand, without the 'technical jargon'. And, he was able to simply explained some of the technical information and verbiage so that it was understandable. We spent what seemed like forever (while he never once made it seem like he was ready to wrap up and get me out the door), holding and showing me as many fire arms as I could look at, then would explain the similarities between them and some key differences. We even went back and forth between a couple for a while as I considered my options. We discussed a little about brand quality from the factory of origin and their location (supporting things made in USA is also a big plus + for me), which I totally appreciated. Jacob very clearly went above and beyond his call of duty of service, creating a lifetime customer with me. We had spent what seemed like forever going back and forth between the final few firearms. Then, finally when I was finally ready to decide, he explained the final process and it was super simple and overall felt like a breeze.

Unfortunately, I did have to come back, as I was not approved or denied on the spot. But I did take care all costs except for a penny, to secure the excellent sale price they had running.

By the next afternoon, I had a voicemail from another manager, letting me know that I had been approved and when I was ready to bring in the final penny - I could pick up my new beautiful and sleek, shotgun!

The second manager / representative I worked with was not as memorable and seemed to be too busy to talk, but did get everything wrapped up in a timely manner. Certainly, nothing rude by any means.

All in all the entire process was very simple and WAY less stressful than I had previously imagined or expected.

First time buyer lifetime...

I would give negative starts if possible but unfortunately I can not! I have spent tens thousands with this organization over the years, and today was the absolute worst service I have ever received, they love to tell you they will price match in store of there competitors, they will not, apparently Dicks isn’t a competitor of there’s, the manager Lisa was very rude and wanted to act like I was wasting her time, after your girl at the register said they would do it! State law states you must honor what your employee says they will do! Sad that your company policy states that you will price match any competitor in stock items it don’t matter if they are running a sale and it’s over 60% off at your store! That’s not my problem that’s your problem!!!! I have just this year alone purchased 7 firearms and other big price tag items from your location! You and your rudeness LISA just ran a customer away for life!

CUSTOMERS BEWARE!!!!!! Horrible Management! And they can’t even follow there own company...