Value City Furniture — Attraction in Plainfield

Never again. In June 2024, I applied for store credit at Value City Furniture in Plainfield, and Linda, the finance associate, helped me out. Little did I know, she would later become the source of this whole ordeal. I bought a mattress, a couch, and a loveseat, all set for delivery in July 2024 to my new place. The mattress arrived first, though a few days late, followed by the couch. However, the loveseat was on "back order" until August. I decided to swap the loveseat for a chair, but then they said the chair was also on back order until September. At this point, I was fed up and asked them to pick up everything because Linda and Laura at VCF finance had been inconsistent, confused, and dishonest, leading to more confusion as they failed to collaborate effectively. In August, the VCF truck came to pick up the couch, but I never received the back-ordered items. Meanwhile, Acceptance Now Finance, which handled VCF, became Acima at Bob’s, adding even more confusion. Linda had quit, leaving multiple customers, including myself, in the dark about their orders. I had to drive 30 minutes to different VCF locations seeking help. I ended up working with another associate who was doing her best to clean up the mess Linda left behind. After making payments, returning the furniture, and only keeping the mattress, I was shocked to learn I still had nearly $5,000 to pay. I refused to pay that much for just a mattress and demanded they come to pick it up. Yes, it had a warranty. Finally, after waiting another month, a Rent-A-Center truck arrived. They took the plastic-wrapped mattress from my house, threw it off the truck onto the grass where dogs do their business, and said their manager told them they couldn't take a used mattress (even though it was still in plastic). I explained this had already been discussed with Acceptance Now, VCF, Bob’s, and Acima, but none of them seemed to communicate with each other. I asked why they threw it on the ground instead of leaning it against the truck. Chris, the RAC delivery guy, said he would just leave it in the grass, now dirty, and suggested a homeless person could take it. I was appalled. The second driver had a calmer demeanor and explained the manager's decision. I called DeAndra who's been VERY helpful at Bob’s, who I've been working with. Apparently, their records didn't show that I ever returned the living room set! She now has to coordinate with VCF, Acceptance, and a corporate contact named Nathaniel to figure out why the furniture hasn’t been removed from my account. On top of that, their records don’t even show that I bought a mattress, mattress pad, or warranty! My Sales person Steve was great. DeAndra has been super helpful. Linda is a liar Laura is a confusing liar no one at Acceptance now knows what on earth is going on....and Acima just taking over is lost holding the mess someone else made. Value City Furniture Address: 2437 E Main St, Plainfield, IN 46168

Bob’s Discount Furniture and Mattress Store Address: 8603 Allisonville Rd,...

I wanted to like Value City Furniture!! We had been searching for our new living room Furniture for months. My husband and I get a little obsessive when looking for certain things, and the new couch/couches were one of the things. We had a sectional that was beyond broke down. We made an hour and 40 minute trip to the Greenwood store to check out the more affordable for us, Manual Tacoma reclining loveseat with console and the couch. We ended up purchasing, that was on 3/3 with the delivery date of 3/26 and a $219 fee to have both delivered. (Something deep down told me to save the money, and time, and to haul the stuff home ourselves, but went with the piece of mind delivery service, that being the biggest mistake here.) My husband took off work to be here on 3/26 for the delivery. On 3/25 we got an email wanting to confirm our delivery for 3/26 and showed our couch, loveseat, and the care cleaning package being delivered. We confirmed it, then 3/26 comes, we get a phone call at 7am saying that they'd be here in an hour and a half. They were right on time, they just only had the couch and the care cleaning kit, no loveseat. Our his and hers seats, the piece we'd been looking forward to the most was not here! We have a family of 5 and currently only have a 3 seater couch. While we continue to wait to hear any word from the Plainfield store.. The Plainfield VCF who shipped us our furniture have played a severe lack of communication game so far, yesterday and starting out today. NO ONE can give us a call (very unprofessional by the way!) and tell us not one thing. We have to call numerous times, (only to get the run around, no one could give us a legitimate reason to why we only got part of the order that we paid extra money to have delivered!) And we've reached out to online agents through the chat option. The only thing we kept hearing yesterday is that they needed the truck back to check the invoice and see what happend, to see if it got missed, damaged, or just didn't come in. At first I was told that sometimes the truck doesn't get back until after 5. It was 7:30 and they told us the truck still hadn't got back yet, (which we really found hard to believe). So 9pm rolled around, VCF closed and we were left without any kind of word or reasoning. Waited until 10am today. Can't even talk to anyone from the store now, it just goes to corporate. All they can tell us now is that the loveseat didn't come in, and the next available shipping date is 4/9. So without anyone actually reaching out to us and communicating, they have just thrown another date at us and we're supposed to be content in all this. So we'll see if we get the rest of our inconvenient order in 2 weeks, if we can maybe get it ourselves before that date, and if we can get part of that delivery fee back, because you all just voided our agreement we had!! Disgusted is an understatement. If I ever do business with value city furniture, it will only be on the terms that I can go home with my...

My fiance and I ordered the "big softie" at the beginning of November. VCF was waiting on one of the pieces to come in so we couldn't get the delivery until November 27th (day before TDay). We called on November 25th to confirm delivery because we ordered a couch from them years ago and had a delivery issue. They tried to tell us that the delivery wasn't set until Dec 3rd, which was completely unacceptable (Our PRINTED receipt stated November 27th) because they said the distribution or shipping manager was the one that went in and manually pushed our date out (and did not notify us OR the Plainfield store of this, and didn't make notes in their system as to WHY he decided to push it out). We were then able to get it scheduled for delivery on Nov. 30th, and the Plainfield manager discounted our couch 30% for their mess up and inconvenience (Thank you!).

Once we got past all of that confusion and hassle, the delivery notification system was great in letting us know how far out they were from arriving to our house. We also had David and Curtis give us a call themselves to let us know they were on their way. They were very friendly and professional, and were able to answer any and all questions we had. They were really careful to not hit anything and maneuver the 6 pieces of our couch through our house, and then made sure it was set up the way we wanted. (also - they backed up the entire length of our driveway which sits off the road quite a bit and didn't get a single tire in the grass - IMPRESSIVE!)

4 stars for the hassle and lack of communication from the store. Please ensure that you deliver your furniture on the days you promise your customers it will be there. The fact that we gave you 2 chances of our business and BOTH times you failed us on delivering our furniture on time is enough for me to take my business elsewhere the next time we need any piece of furniture. The only saving grace is the manager who was willing to help us and try to make things right when it became out of his control and your two delivery men that were Grade A on unloading and setting...