Spavia Day Spa - West Plano — Attraction in Plano

My first facial was good at first, other than the fact that I had told my esthetician that my body does not react well to heat. She turned off the bed warmer for me but didn't ask if hot towels on my face were okay or if putting my hands in warm/hot mittens were okay either. She didn't explain any of the product she put on my face and hands and I thought it was normal they don't explain it. I have learned recently from another place that offers facials that they SHOULD explain what products they put on your face. Wasn't very happy with my first service after learning that. I signed up for a membership anyways thinking I'd give it another try. Turns out, that first experience set the tone for how I think all facials would be and I could not enjoy a facial from another place as well. I stayed very tense the second time and realized the first experience had left me traumatized. I had let my partner use my membership to get a facial this month and they enjoyed it. Recently, we have been trying to save money and have been cancelling all our memberships and subscriptions this past month. When I tried to suspend my membership here for the non-cancellable 90 days, I thought I could suspend for the 90 days and then cancel. Nowhere does it say on the contract that you cannot suspend then cancel. The manager had called me, after 3 days of reaching out to them to cancel and being told I could not, and told me I could not suspend then cancel. They said I would still have to be charged the 3 months. I mentioned it was not on the contract and that we were trying to save money. They did not seem very empathetic and mentioned they called me back to "clear up the confusion". There was no confusion. You choose not to put this in the contract so you can squeeze money out of clients for 4 months. My 3 months should start the first month of using my membership, yet you say it does not count as the first month. I plan on blocking you from charging my card after what I consider 3 months, which is the next 2 months. I have my partner scheduled for the 2 more months you are holding us captive and then I am cancelling after the last visit and we will NEVER EVER visit again. Avoid this place and their membership...

I have such mixed feelings about Spavia! I would probably score them 3.5, if that was an option. Lovely facility, "management" questionable.

On the one hand, the experience is amazing. If you need a place to detox in an environment where they take great care with all the details (tricky in such a small area of space), this is it! If you plan on visiting monthly and using your credit up each month, then you should definitely consider this place! It is a fantastic facility and I did not have a visit that I did not enjoy.

Just be aware that their elusive "management" may change their policies on you midstream in your signed agreement and never notify you. And you will never, ever be able to speak with said "management" in person. You may eventually receive an email from "management" after persistent requests.

Be very aware, before you let your credits build up for any reason, pandemic or otherwise, of what their current policy is. Then check back often, as you will NOT be updated about any changes they may make to your "agreement".(It is no longer a policy of "you have credits until you use them all", and I was not able to determine when that changed.)

If a situation comes along where you need to stay away for an extended period, I would advise cancelling your membership altogether. There will be no mercy (other than a possible extension to 60 days), if you build up more visits than you can use in the 30 day period, without insisting on speaking to a manager...then waiting patiently hoping to get a response from them within the 60 days before you lose all of your credits. The stress of potentially losing hundreds of dollars due to an unannounced policy change may negate any relaxing experiences you have enjoyed there. 🤔

Their pricing recently went up an additional $10/month. I am on the fence about whether "management" has earned that or not. However, they have some great budding professionals there that are deserving. I ponder if the cost increase is shared with them, and pray that is the case. Management needs some serious training in...

I was excited to try this spa out after all the wonderful reviews. Instead of a wonderful night of relaxation with an 80 minute massage with Chelsea, I had the most stressful massage experience in my life. It was awful!. Two days later I'm on here to post my review, and I find out another user had the exact same experience as I did with this therapist several months ago. I'm sad to see she hasn't changed one bit and is still making clients feel frustrated with their service.

It's my opinion that she was unable to position my body in the way she needed to do her job. She kept telling me I didn't have to do any work and to relax my muscles (whether it was my knee or wrist or elbow etc), which I thought i was already doing. I get that feedback a lot, so I understood I might be tensing up and not meaning to. But this experience was different. After I'd move my body until it got into the position she wanted it (b/c it'd be less painful), she'd acknowledge over and over with the phrase "There you go!" like I was a young child. At one point after she kept telling me "chin down", "elbows away from your sides", "palms flat on table", "ankles together", "back flat" (seriously, I felt like I was learning how to swing a golf club), I told her I was trying so hard to stay in position. She told me that was the thing, I didn't have to do anything - that was her job. I wish I told her that was contrary to what was happening in that room.

I went there wanting to relax and instead all I did was STRESS and feel UPSET b/c I was NOT ENJOYING my time there at all. It was uncomfortable, torture, and I felt like I was "being difficult" for her to do her job when I wasn't trying to be. I had no idea how my body was positioned. Only she could see it. I was just doing what felt comfortable to me, even if that was incorrect positioning. I was so emotionally upset my entire service. I wish I had walked out on the session to show my dissatisfaction and I regret paying for something I was highly unsatisfied with. Worst experience in a...