Club Pilates — Attraction in Pleasant Hill

Beware everyone, especially “ASH” members. About six months ago, Jan, the club's owner, erroneously charged me four no-show penalty fees. I pointed her to Section 11.11 of the agreement that we both signed, stating that "As a credit-based member" (a member who can take only a certain number of classes per month), I'll lose class credit for not showing up without giving notice. It does NOT state that I'll be charged a penalty fee, rather, it states that "Unlimited and All Access Members" will be charged. These same terms appeared in every email Club Pilates sent me to confirm a booking. Nowhere else in the agreement does it state that credit-based members will be charged a penalty fee. Jan acknowledged that I'm a credit-based member yet she refused to send me a refund of the fees. When I persisted, she asked, "then should we refund the $15 that the other ASH members have incurred in the past?" I replied "of course!" She was completely silent after that.

Also, when I cancelled my membership - before the above occurred - I was blocked from removing my credit card information online, so I asked her to remove it. She said that she didn't have it and I believed her. Later, she used it to charge the above fees; what a dishonest and unethical business woman! I had to change my credit card and the bank reversed...

I do not recommend joining this studio. While the instructors, especially JC, are amazing, the owner does not value or acknowledge member milestones. I have been a Passport member since 2023 and earned milestone T-shirts that were never given to me, despite being promised one almost three months ago.

When I decided to cancel and move to another studio that actually honors its members, the owner assured me the shirt would be mailed—but it never happened. Since then, I’ve missed recognition for two milestones and I refuse to miss another. Instead of properly celebrating member achievements, this studio just writes your name on a dry erase board for the month, then erases it—erasing your accomplishment along with it.

This studio continues to cut corners at the expense of its members. Don’t waste your money here—go to a studio that truly values its community and celebrates...

JC is a wonderful instructor who manages to cheerfully lead the group while giving personalized attention to each one of us. He challenges us and encourages us to persevere, and to do the exercises with the best possible posture so to maximize the results for each one of us. I admire his dedication and his ability to maintain focus on making the sessions an incredible and fruitful experience for all. My husband and I are definitely fans. Not five but 7 stars! :-)

Chloe is such a wonderful instructor in her own way, very creative in her exercises, making us move in ways that I didn't know could be done. She is Kind and precise in her instructions. I feel that my balance has improved with her workouts.

I love how different instructors are, with common...