Ashley Store — Attraction in Plymouth Township

Finally writing this review after about a month of trying to resolve this amicably. I First went to Ashley in late April 2019 to furnish a new house and it’s entirety. I knew what I wanted as far as furniture and already picked out everything online but went into the store in April because there was a sale. The majority of the furniture was going to be delivered but I did find three lamps that I liked and was told that I could bring these home. After paying for all of the furniture with a check I was then told that I couldn’t take the lamps with me because I had to wait for the check to clear. I then had to cancel that check that was written and write a separate check for The furniture that was going to be delivered and use a credit card for the lamps. Ciara who helped ring up all the furniture then went to get the three lamps off of the showroom floor and as we are walking out a manager stopped us and told us nothing is allowed to be taken out of the store. We then had to go back and get our money back and re-write a third check to ensure that these would all be delivered. I should have just canceled the whole transaction here. As this would show how the rest of the experience would go.

I requested that the furniture be delivered mid to end of May and was told that that wouldn’t be a problem. About two weeks later Ciara called to say that it wouldn’t be available until the first week of June and we settled on a date of June 4 for delivery. Ciara then called on June 2 to tell me that she had good news and bad news. The good news was that some of the furniture was ready for delivery 104th but the bad news was that some of it was not an wouldn’t be ready until June 8 or ninth. I would not be receiving my dining room chair or the matching server. The table would still come though. All of the furniture that she said then arrived June 4. The problems continued here when several pieces arrived defective or damaged. The chaise lounge on the couch was ripped, a nightstand had a large scratch, the dining room table had a much larger scratch, and a drawer on this table was completely broken. The island I ordered also came with out any of the drawers or shelves. The guy who delivered the furniture immediately placed me on the phone with the tech who said that these pieces would be ordered and delivered to my house. In the next two days a different representative from Ashley called to say the missing furniture now May not be available until the end of June. I told her that this was absolutely unacceptable and then I was having a housewarming party June 22 and I had told Ciara this the day I bought the furniture when she assured everything would be there in time. She was able to move some things around and magically the furniture was now ready for a delivery date of June 11. I have been completely unable to reach Ciara since ordering this furniture. Presumably her commission is made and she no longer cares.

In the meantime I did not receive any of the pieces promised by Ashley that were missing or broken. I did eventually get them around June 12. I then had to make several calls and leave three or four messages with the furniture Doctor Who was supposed to fix everything before I got a callback. When the tech from the furniture doctor came last Thursday (6/20) he only had an order to put the shelves in and fix the chaise lounge. He knew nothing of the table. Here we sit June 22 and I still do not have my table fixed and I find new problems with the furniture each day. I have had to make all the phone calls to Ashley. My messages are never returned and I repeatedly have to call. I am not sure I will ever get um table fixed which is extremely disappointing. I would never recommend Ashley as a company and certainly not the store to anyone. This is been an...

Horrible Experience. No one should be treated like this. We went to Ashley Furniture to buy a bedroom set for our daughter. We originally went to the location in NE Philadelphia, yesterday, dealt with a great guy named James. We looked at a set, got prices and them realized the taxes would be higher, or so we thought. So I called the AFHS near my house. They said that they would honor the prices that I was given from the store I was at. I asked the guy on the phone if he would look up the prices and he said he did not need to, as they were the same as we were getting there. Today we go to the store closest to our home, 5 miles away instead of 25 miles. My sister-in-law and her husband wanted to see what we were buying. The Sales Jerk we ended up with was named Joe (Bell?), gave him the paperwork with pricing form the other store and he said he would get us taken care of. 15 minutes later he tells me he's having a problem and doesn't know if they can honor the price from the other store, their own store! He comes back a few minute later and tells me that they need charge me $500 more than what the other store was going to. He them proceed to tell me that I was not at an Ashley Store, but a Furniture Mart? Who the hell is Furniture Mart. The card James gave me was an Ashley Furniture card, the store just opened in NE Philly, and the sign said Ashley Furniture. When I told him, "I know what store I was at", he told me I was wrong and that "they" would not honor the pricing, saying that it was too low and that the manager would not allow it. That's funny because the manager at the first was the one who gave the pricing. The humiliation and embarrassing treatment continue from the employees. I lost it and told them this was BS and this was GD ridiculous. I was wrong to curse, however at the time watching my wife turn beat red, my daughter and niece run the other way from them, I felt a little upset. We have spent over $20k on furniture from Ashley Homestores. All the furniture in our home, minus 1 mattress and box, is Ashley. It gets better, we drive to the store in NE Philly, 25 miles away. See James and store manager Ralph, they tell me that they got a call from the other store and verified all the pricing and were told that it would be honored, since there were not any extra discounts on the set, other than what was advertised. James and Ralph were both absolutely stunned to hear how we were treated and that they didn't honor the deal. Guess what, they wrote us up and set up the delivery. Honored the deal right as written by them on Saturday. It was nice to be dealing with people that are honest, have integrity and honor. I doubt that I will ever do business with the store near my home again. That would take a lot of convincing my the management of that store to get us back in. It's a shame because we still need to furnish our newly refinished basement. I guess we will have to start shopping at their competitors (I figure about $6000 for what my wife wants) instead, or we might possibly go visit James again. Only time will tell what I decide as of right now, my daughter needed a bed so we bought this. I hope it was worth the lost...

Stay clear!!! In April, I found a bedroom set on their website. I was going to order it online myself, but called my local store (Conshohocken) and asked if the better option would be ordering onsite at the store. Sales associate, Greg Mitchell, insisted I come in and he would take care of everything. My biggest mistake…believing Greg.

Given a 2-3 week delivery window (…actually took 4 weeks), my furniture set arrived. (Side note and the only positive of this entire experience – the delivery guys were awesome!! Efficient and so friendly; they truly deserve a raise for actually providing quality service). However, when they asked me to do my final check of the room to ensure everything was set correctly, I realized there was no headboard!

I gave Greg a call. No answer. Then, wrote him an email. Upon finishing up my workday, about 4-5 hours later, I expected to at least have a returned call or an email, but received nothing. Therefore, I headed to the store. Greg was there and it was then I learned, Greg neglected to actually order the headboard. He apologized and said he would order it now, cover the cost for his mistake, and I would have my headboard by early June. My next biggest mistake…believing Greg…again.

As we approached early June, I emailed Greg on May 30th to follow-up on our timeline and to make sure we were all set. No answer. I tried to call him on June 2nd, no answer. Rang him again, on June 3rd, no answer. Another email on June 3rd, no answer.

Finally, I got connected with him on June 4th – he didn’t know where my headboard was, giving mixed messages on it being discontinued, but asked to give him and his manager a day or two to track something down. Two days pass…more radio silence. Therefore, I pop in store to find out more information. Greg is there and has zero information for me.

At this point, I am opting to return the whole set and ask Greg how to go about this process. But guess what, Greg didn’t know that answer either! He kept blaming it on the “buy-out of the company and everything is just a mess right now, so there are no answers no matter who we call.” Finally, I get connected with the District Manager, who is visiting the store that day. Turns out, I am never receiving my headboard and even he didn’t have concrete information on how to start the return or what this timeline would look like because of this “buy-out.”

In better news and because I like to end stories on a positive note, I ordered a couch from Bob’s Discount Furniture (King of Prussia) on a Sunday and had it delivered by that same Friday, absolutely no issues.

Whether it’s Bob’s or another furniture place, do yourself a BIG favor and stay as far away from Ashley’s Furniture as possible, especially “No Answers, Greg.” Kicking myself, because had I just ordered online that day, instead of going in-store and trusting Greg, maybe this review had the chance to be a...