Geek Squad — Local services in Plymouth Township

Waste of my time! I explained the situation with my phone as I purchased it from Best Buy, they looked up my info saw what phone I had. Scheduled my appointment, I came in early waited even longer. After waiting, I gave my name my info was seen in system, guy asked how he could help. He looked at my screen as it was cracked and said “ sorry I can’t help you, we only fix apple items at this location not Samsung, our phone reps make these type of mistakes all the time with scheduling for the wrong items”.....Never coming here again, will never recommend anyone I know to come here either, bad customer service!!! One star is...

Very knowledgeable. I was very happy they were upfront when I asked if it would be better to get my laptop fixed or get a new laptop. It wasn’t worth fixing, better to just invest in the new laptop because they couldn’t guarantee that my laptop would last a year, 2 years, etc. So why spend $500-700 to get it fixed and still have to get a new one in a year or two? The new laptop I choose with almost all the specs I wanted was $900. The salesman listened to what I wanted and didn’t try to upswell me something crazy. 100% will go to them again for...

Came in to get a simple service, get my GPU's thermal paste replaced. Beforehand I contacted Best Buy's online help chat and they gave me a quote of 30-60$ which seemed reasonable. In store they geek squad guy was not only rude but he said it would $180 to just replace thermal paste... When I said no he got up and in a rude and annoyed tone said have a good rest of your day and walked off. Never go here, overpriced and they're just scamming you...