Get Air Trampoline Park — Attraction in Prescott

Just left this location, we actually really love this place! The one star review is specifically for the manager. We got there and the doors were still locked at 10:05, and then as soon as we were let in I showed the tickets that we had already bought and the manager was like harassing my husband about putting on a pair of socks even though he wasn’t jumping, and we saw multiple other parents wearing regular socks that were on trampolines! The manager literally followed my husband around and rudely asked him three times and then finally was like “well you can’t get on any trampolines then!” She made it clear that she was the new manager and this place is under new management and things will be done her way. Guess that means opening the door whenever you want to. Also my 8 year old was standing up on Jousting type thing With no one to play with so one of the workers challenged him to a duel! That was my son‘s favorite part of the whole day! As soon as they got down I told the worker thank you so much that was so awesome of you to do, before I could even walk away the manager was over there yelling at the poor kid not to play with the kids only watch them. Hopefully she gets a better attitude since she’s gonna be dealing with children, no one wants to be around that...

I paid for online tickets for my three kids to get the discount of $58 and sent my husband with the QR code to show when he arrived at the get air location in Prescott. When he showed the QR code to the front desk and she scanned it, the lady at the front desk told him we still owed $80. So, my husband went ahead and paid this $80. When I checked our bank account later that day we had been charged for $58 and $80, when I called the company to let them know that this didn’t right, they said that there was nothing they could do because if they refunded us the $80 for their mistake we would technically have tickets that we could still use at their location. I had to call for three days in a row to even get a response. In the first two days, the guy who answered was absolutely rude and hateful. The manager Nicole was pleasant to talk, but she was still unable to help with our situation and basically said we had to return in office and if they scan the QR code and it hadn’t been used, they can’t refund us but if it has been used, they could refund us. So they’re not even addressing that they charged us $80 that we didn’t even owe and they’re not willing to correct...

I gave this place a 4 star for a few reasons. Our first time taking the kids and overall it was ok. There isn’t much “adult” sitting chairs around where the kids played. 2 really low couches on the floor which makes it hard for the elderly or disabled. Definitely needs more appropriate seating areas for parents. There also isn’t any supervision while kids are out in the trampoline area. Meaning, kids under 49” have free range on big kid areas and can easily get hurt much faster. I also don’t like the fact that actual food isn’t available for purchase. They only offer snacks. However, I really liked the pricing. Reasonable and they offer deals. I took 4 of my kiddos and spent just under $100 which isn’t horribly expensive. We stayed 2 hrs even tho we paid for 3 because the kids were hungry and started getting bored. Not sure if...