Thai @ Mall — Restaurant in Prescott

This wonderful place is located inside the food court, in the Gateway Mall. Recently, I started to eat here. My first dish was the chicken Pad Thai and is was probably the best tasting in all of Prescott/Prescott Valley area. The second time I went there, I had the Shrimp Fried Rice. It was excellent. The third time, I had the Salmon Bowl. It was delicious as well as very filling. I did try the vegetable egg rolls and the fried shrimp appetizers...all fresh and tasty. There are many more dishes to try. I know that I will not be disappointed. Concerning the price, it is reasonably low for the high quality of food and quantity. I highly recommend this place to anyone that likes Thai food.

Now, concerning the customer service and people saying the cashier being rude, I have never felt that way. I have spoken with the lady cashier and she has always treated me with respect. When asking questions about the menu and if they can make anything else besides what is on the menu, she has always answer with respect and clarity. So, all I can say is talk clearly and with respect and you will get back the same. Also, be patient! English is her second language and...

I have a serious love hate relationship with this place. I am from south east Asia, and it is the most authentic south east Asian food around so, we absolutely love the food. We eat here often, and have since they opened. Their meats tend to be on the dryer side, but their flavors are always amazing.

Now for the reason for the 3 stars. The owner is truly one of the most unpleasant individuals in the service industry I've ever met, and it doesn't matter how pleasant you are to her. She's incredibly short with her responses and tells you off for things that are common questions. Online and posted in the store it says that they open at 10am, but they rarely are open at 10, and when you call, she says that there's no point in asking. It says they close at 7p, but most often has a rude remark if you come in at 5:30 because she says it's close to closing. Like I said, this isn't a one time thing. We have been coming here for years now. I just really wish she was more pleasant.

So, the food is great, the service however, is the worst I've ever had, and...

My boyfriend and I both get Thai noodle dishes from this restaurant. When we called the second time around to place an order for take-out after enjoying our first experience with their food, they had already remembered us and our order! There is something special here you can only get with local, family owned businesses. If you are kind to them, they will be kind back. The drunken noodles I get are perfect every single time with stretchy, elegant noodles. The sauce is delicious and savory, and the veggies that come with it are cooked well. It's easy to tell that they know what they are doing, and do it well. My new favorite spot for Thai...