Answerwest Inc — Attraction in Reno

This company works for the veterinary office that our non profit animal rescue uses. We use both the small and large animal clinic for all of our rescue animals and they see both types of animals at both clinics for us since we are a rescue and not just a regular company. I called this morning to be transferred to an emergency vet because we’ve been dealing with parvo puppies which is a serious virus that will kill the puppies if not treated fast enough. We’ve already been to the vet over the last few days regarding this which I explained to the receptionist on the line by the name of Serena. I told her one of the puppies is doing well at all and we need to talk to the vet so we can bring him back in. She explained to me that the small animal clinic wasn’t taking emergencies and the large animal clinic emergencies were only for large animals such as farm animals. I explained to her that I understand but we have a non profit animal rescue and we bring any of the animals to both vets if it’s an emergency and the clinic is okay with this since we are a non profit and work with several types of animals. Serena flat out told us no that she wouldn’t contact the emergency vet for us even though we said that they work with us and it’s fine for us to bring small animals to the large clinic as we have done it multiple times before. We deal with a lot of emergencies. She flat out refused to transfer us and told us to call back in two hours when the clinic was open. I begged and pleaded with her to just call and check since I knew the vet would be okay with it, we work with all of the vets there. She repeatedly told me no that she wouldn’t do it. Well the puppy died before the regular clinic could open which we knew was going to happen if we couldn’t reach out to a clinic on the emergency line. This is absolutely unacceptable and total mail practice. If you have life or death in your hands, you shouldn’t get to decide who lives and who dies. This is the same answering machine 5 months before that refused to call the emergency vet because they swore up and down that it was open...even though we drove all the way there and we knew they were closed due to a holiday. We sat outside with another dying puppy for two hours while we pleaded with the answering machine service to reach a vet. They flat out refused because they had recorded they were open. Well, they weren’t and there were about 3 other emergencies waiting out there for two hours with us until they finally called a vet. That puppy also died waiting. This company is absolutely terrible and needs to be reprimanded for the way they handle life or death situations. It is not the companies right to argue and decide who gets to talk to the emergency vet. Their job is to take down the information of what’s going on and call the vet. The vet can decide from there how to handle the situation. After I asked Serena to talk to her supervisor she told me she was the supervisor and there is no one above her but the owner. I told her I would be filing every complaint possible for the way their business is practicing. She then in turn turned around and demanded my full name and the full name of our rescue which is totally unacceptable. I would like this issue resolved by having a conversation with the owner as I know the calls are recorded and can be reviewed. I wouldn’t go with this company if you care about customer service, professionalism, or your patients during...

Highly recommend Answserwest, Inc. for your business answering service needs. The staff is professional, friendly and prompt at assisting me and answering my questions. When you don't have the staff available to answer calls, they offer a wonderful solution with humans available for clients vs. using an automated service. This allowed my clients to have someone to talk with while I was treating and I received the voice messages promptly. Thank you for your...

Loading Helpers has used Answerwest as our office extension for 11 years now. They manage and dispatch sales leads and customer's inquiries 24/7/365. We simply never miss a revenue generating call. We know that when you planning a move, humans prefer to speak to humans. Not Robots and machines. They are always checking in making sure our account is set up how we like. I would highly...