Bergen County Harley-Davidson (Opens 10am, Service Opens 9am ) — Attraction in Rochelle Park

I have to tell you, I rarely write public reviews. I feel very compelled to warn others regarding the service department at this dealership.

Before I go into the details, let me say that the majority of my experience with BHD had been in the parts department. In parts, they are knowledgeable and always and I mean ALWAYS get it done. They really find odd ball parts and get me what I need. Mike is the coolest guy and goes above and beyond (no joke, he spent an hour helping me find all the parts to install a windshield on my FXD). If I could give them a separate rating it would be 5 star.

No one has ever treated me poorly, on the contrary even after multiple screw ups on their part the service department guys have always owned it and tried to make it right. Problem is there is always a problem!

I started going to BHD after my long time dealer didn't survive the Great Recession. I also had moved to Bergen County and BHD is 6 miles from me. I do 90% of my own work, but now I was in an apartment with no where to DO the work, so I had to rely on the dealer.

I had a fork gasket seal leak, and brought the bike in (about 6-7 years ago). They fixed it, I came and picked up the bike and on the way home was shocked that my front brakes weren't working right. Got home to find that fork oil was all over the brake rotor and pads. They didn't clean up the front end after repairing the seal. I got out some brake cleaner and went to work. I called the dealer to let them know and they were indifferent, sorry like what do you want? Bring it back. I said I cleaned it myself.

I figured ok, how about another try. I brought the bike in to get a big twin service done. I waited, they were pretty fast, I got on the bike and the throttle cables and clutch cable was loose and not put back to specifications. Furthermore the bike was covered with hand prints and smudges. I pointed it out and they took it back and finished the job right. Said the right things, offered apologies.

Few years go by, I was going on a big trip, I took the bike in for a service and to really give it a once over, make sure everything is good. I was told they would have their guy who owned same bike as me on it he is very familiar with it, etc. I get the bike back, everything is good! Went for a quick ride before heading home and the clutch friction point is moving to the point that I can't fully disengage the clutch. I pull the clutch inspection cover and the nut for the adjustment is stripped. I limped to the dealer and they pulled the cover and acknowledged it was their fault. They said the right things, did the right things (like refund me the service charge) and fixed it and I was on my way.

Last summer I needed new tires. Went to BHD. Bike returned filthy, there was lubricant all over the rear rim and sprayed all over the bike. Guy was like yeah the tech had a hard time getting the rear tire on, he used a lot. So I said clean it up! They did, but not well.

I get home only to find they installed the tire backwards! I called and brought it back, at this point I am dealing with Ed and Ryan, they had it fixed, they said all the right things etc.

Today, about one year and about 3k miles later the tire stem in same tire is loose and wiggling, leaking air like a tea pot. I take it to them, to their credit Ryan had the bike brought right in. About 30 minutes later they said all set. Instead of taking the tire off and doing it right, they claimed to have tightened it and threw a big glob of black RTV on it to 'keep it from spinning'. I spoke to the service manager Ed who tried to explain to me nothing they can do, it will just eventually spin. I was about to argue that then if they always spin why don't bikes come from the factory with a big glob of RTV on the stems, or why didn't you then put RTV on the stems when you put the tires on last year. Instead I asked a couple of questions and got more blow off answers. So I left.

Needless to say I can't trust them, and will never let them touch my bike again. You...

Thought of sharing my experience so far here at Bergen Harley…. So far it is has been a great experience The class has been awesome, learned a lot even after many years of riding. Some things are were eye opener. Paul and John has been fantastic at the range; I enjoyed; they both are very supporting coach and have helped everyone in what they need with patience; it was impressive to say the least! Farnando and Paul has been great in the class. It was 3 days but seems that it gave enough time to understand them and make a deeper connection with the class and coaches.

Today I had been with Justine. He is very kind and patient - He made me sit on many bikes and clarified some of the things that I might have not noticed without experiencing it.

Then I have a great time with DB (can’t recall the name) a lady that spent couple of hours with me trying to get me a helmet - I had a try many to get a good one that works for me. Eventually I did manage to find out. Jacket was the first one that I tried and it fit well. I decided to buy them today. She was great, she helped me quite a bit.

Now not so good experience when it came to cash register. Last time I was there I bought couple of things but I didn’t carry my coupon so lady on the counter mentioned that they will apply the discount once I present them the coupon next time. The purchases are registered in the computer so they have the records, I believed and I trusted the conversation; thought was discussing this matter when I really purchase the major items - which was today - helmet and jacket cost was $850 - so wished to have a discount and I thought it was 15% but I think I was mistaken. DB (Lady) mentioned that I should consider buying MPV $99 lifetime membership for 30+ minutes - she could talk to someone to raise a one time discount to 18% or even 20% today; I said, I can give it a try. Then another lady came said, that they don’t even discount 15% with MVP - it should be no more than 11% - then everyone who came to help DB - talked different %, I was getting confused so as DB (lady) - other lady came said that she shouldn’t discount etc.I was getting late and confused - so I cancelled my plans for MVP purchase and just decided to get my today’s purchase without that 15% discount and call it day!

As soon as I said, I don’t want MVP - DB really got really upset and tore the form and threw it on the counter! Looked like she was throwing a tantrum; very unwarranted, started blabbering and such; First thought crossed my mind that I should just walk out and not go ahead with a deal at all!!! BUT I considered her time with me and chose to remain calm, so I paid my dues and walked off with my purchase; She kept saying that I’m making a mistake, it just for $36 - that I can’t go ahead and buy an MVP - so and so… I ignored most of that blabber as I was getting late and didn’t want to lose my temper. But I can’t let this behavior slide. Hence I’m raising this unprofessional behavior that seemed pushy and disrespectful (alas only at the end - whats up with this MVP?) and certainly not at Harley where you are trying to sell an experience, create a family and respectful atmosphere and not just sell a bike!

I hope you will take this matter with management and address it. Please confirm.

At the end, I’m very pleased with entire 2 months we have been in touch - just that last 15 minutes of experience about the MVP really leaving the sour, aweful...

First off I would like to take the time and thank BC-HD for going above and beyond to help me with purchasing my first HD motorcycle. I first learned of this dealer when I was on the hunt to take a riders course. The first person I meet at the dealership was Diana what a amazing person she made signing up for the course, and understand how it works a breeze. The Next interaction I had was the actual course it's self which I feel Is very well laid out not only do you take the course but you get a tour of the dealership and get to interact with each department. So now the fun part started the course itself I was very nervous as this is my first time ever being on a motorcycle but Ed my instructor made it painless, informative, and fun. Once I completed the course and passed I came back to meet with Justin for a fitting. A fitting is when you come in and get to sit on every type of HD they have available so you can get a feel and see what are your likes and dislikes. The fitting also helps with understanding what you should look for when buying a bike and understand if your going to be a daily rider or a weekend worrier. At no point during the fitting was a pressured into getting a Bike or felt like any of it was a giant sales pitch. But I knew I wanted a bike and then a seen her 750 sport custom what a piece of art. After the fitting I knew I wanted to know more about the bike and came back Saturday to work on numbers and see if this was something I can afford. I must say this part is normally when you can tell what kind of dealership your dealing with were if it was all about making a sale or a forever customer. I walked in and gave them the numbers I needed to stay in and with some back and forth and help from one of the big guys ( Glen ) the sale was made in my budget and hassle free I'm sure having good credit helped on both ends but they lowered the price on the Bike just to make it happen. Normally this is were they tell you oh you want your payment to be X amount we need this much down to make it happen but that didn't happen here they took from profit just to get the monthly payment were i needed. Now comes a helmet and I must say the merchandise department is amazing I spent over a 3 visit back and forth from the dealer to pick the right helmet and everytime I never felt pressured or hassled. shoutout to Jessica for her amazing customer service everytime. Now once more as a mention before I'm a first time rider and as everyone told me everyone falls atleast once and yes this is a very fair and correct statement to make. So now I get to meet the service department which was not the way I wanted to meet them ( was hoping only time I would is for service) but this is were I'm at and waiting to see how bad was the drop. So far everyone has been great and very willing to help and answer any questions I have. I will update my review once I'm done with the service and repairs on the bike and give a overall since a literally have delt with ever department. As for now you have my 5 star review its up to...