Geek Squad — Attraction in Roseville

My iPhone 12 is broken and not repairable, as confirmed by 2 places. I was told to make an appt through the apple website to get a warranty trade in. The apple website scheduled my appt at this geek squad location. They told me that they had to try to run the updates (which won’t install and my cell data won’t connect) before giving me the new phone, and to come back in 45 mins. I was also told they had the phone I need in stock in case it doesn’t work. I came back after 45 mins for a different employee to tell me that their wifi is terrible and they can’t install the update so I just need to take my phone home. FYI… the update won’t install because my phone is broken…I told the employee this and he said no, they just have terrible wifi that never works. I said I just want to get the new phone then. He walked In the back for 10 seconds and came back out saying they don’t have an iPhone 12 in stock. Not sure why a computer and cell repair service wouldn’t be able to connect to the internet 😂 I am now starting over with an Apple Store in the mall. Don’t waste your time with...

Do NOT bring your iPhone here. They could not run diagnostics in mine for a bit. Then they managed that and said they had the parts. Then they could not create the paperwork for me to sign. This all took over an hour so they said that I should leave the phone with them while they were waiting on the phone with Apple. They would email me when it was fixed, which they said would take 2 hours. I called after 4 hours and was told it was in progress. I went in after 7 hours and…they had not even worked on it because I had not signed the paperwork the TOLD ME I COULD SIGN AFTER I picked up my phone. They are clearly understaffed and the staff cannot prioritize or multitask well. I wasted 2 hours drive time and missed important calls for nothing but bs. And you can’t call the actual techs—you get a call center. They don’t accept incoming calls. Horrible business practices for a...

The service from the guys at the store was good, although quite expensive & I wasn’t told upfront that there would be a charge for them to look over my laptop. But they seemed knowledgeable. The reason I gave 3 stars was because of the Geek Squad phone system. I live a good distance from the store & tried to call ahead several times to speak to a tech to explain my problem & see if it was worth my time to drive all the way over there. There is no way to get through to this store by phone from their online info. You’re routed to the Philippines where they are if no help at all. This was a complete waste of my time & greatly unappreciated. A horrible phone experience. Although my problem was only somewhat diagnosed, I appreciate the help the guys at the...