Goodwill - Roseville: County Road B — Attraction in Roseville

This is not a store to which we will consider making a donation in the near future. Has an irresponsible, rude, and arrogant manager and a culture that seems to say that it is okay to utilize its donors.

We had several large furniture items to donate and brought we them to the store after carefully checking that they would be accepted. We specifically offered to send photos in case there was a question but were assured by the manager that this was not necessary---we just needed to bring the items in and they would take them provided we loaded them off at the loading dock. When we brought the furniture in, they were quick to take the items they wanted and then told us that there was "no more space" for the remaining articles. Rather than telling us the real reason why they did not want to take the other items---they only wanted things that would sell quickly---they "helpfully" directed us to another Goodwill store, sending us off on an essentially futile pursuit.

Based on a subsequent conversation with the manager (who mysteriously was not "available" when we arrived at the store), we are convinced that the initial dishonest enthusiasm for all the items was motivated by the fear that we might otherwise donate the other items to another charity. This is rather callous behavior: it is not easy to cart furniture across town and to put donors in the position of taking things to the store only to have to take them back again (and, that too, after they have been unloaded) is simply unacceptable. The manager had the temerity to tell us that the store has "the right to refuse donations," as if this was ever the question. There wasn't even the hint of remorse for deceiving us at the outset and then lying to us again when we were at the store; the manager did not deny that we had been lied to, so there is no ambiguity in our minds about what actually happened.

There are many other charities, such as Habitat for Humanity, that will not put you through this kind of rigamarole. We are shocked by this behavior and will stay away from Goodwill stores, especially this one,...

Goodwill as a business has become unbearably anti-customer. Today’s visit will be my last.

I’ve been shopping at Goodwills for 20 years. The prices in the 2000’s and 2010’s were great and you could try on clothes and return items.

Now the prices are higher than clearance retail and sometimes higher than retail. Finding a deal is nearly impossible as the sorters will pick over every donation to sell online or try to get as much money as they can for the item. Furniture used to be affordable - not any more.

There is no more changing rooms or returns, and the lack of desirable merchandise makes taking a risk on an item worse than retail.

Lines have always been long and staff are undertrained. I don’t like being solicited at the cashier for more money “round up today to put people to work?” As if the profit margin on free items isn’t high enough!

Today my partner picked out a book of maps from the hardcover book section. After waiting 10 minutes for a slow cashier and obnoxious customers, the cashier called for the item to be price checked, even though I told her it was a book of maps which we had found in the books section and had an ISBN. She insisted on having it price checked. At this point I was ready to leave, but my partner wanted to wait, so we waited. After another 5-10 minutes another employee came back with a sticker plastered on the front for $8.99.

Goodwill loves to ruin items with its gummy price tags, and this was the last straw for me. We left.

Corporate policies and greed have completely ruined a great business/charity. It’s...

I used to love this goodwill, the workers are great and I love seeing the ones I’ve known for a long time, but prices are getting ridiculous and the new manager is awful. She makes workers unhappy and defends insanely high prices for used goods.

Today, my 10 year old son was looking for small toys to glue together into creations. We found many unpriced toys including a few that were broken and asked an employee if we could possibly get a bag deal on them. The manager made him throw away 2-3 broken toys due to liability and with no apology or explanation to us, they just were not in our cart after the rest were priced. The remaining toys, some of which were McDonalds quality, were all $1.99 each!

I asked to speak to the manager, I was told that $1.99 is a good deal for any of them and that is their minimum toy price now, just crazy! The toys she made the employee throwaway were hardly even sharp, just sort of broken, don’t know why they were out on the floor if that’s her policy anyways. The really funny thing is that a month ago my son wanted to buy a picnic basket that was $15 and the top veneer was missing and a bunch of staples were sticking out. I pointed this out to her, trying to get a price reduction, and she stood firm that it was still worth $15 because new unbroken ones cost $100. So for some reason we can sell a child a $15 picnic basket with Sharp Staples sticking out but we can’t sell or giveaway small...