Roxbury Garden Center — Attraction in Roxbury Township

I came here to pick out a Christmas tree near the end of November and although I found the outside staff very nice and helpful, I was disappointed by the way I was treated inside of the store. The young lady behind the register was pleasant enough (wouldn’t say she was cheerful but she was not rude) but the other staff (I’m relatively sure they were the owners or relatives of the owners/managers) seemed to be irritated by my inquiry about whether or not they had any Christmas tree food (treatment for the water to prolong the life of the tree) in stock. I first asked a female on the floor and she appeared to be in a bad mood and was abrupt and barely looked up from the project she was working on. She said “No I don’t.” A male employee jumped in and proceeded to follow up to his colleague’s reply by reiterating that he does not carry the product and that he believed Christmas tree food is a “gimmick.” Well, we’re all entitled to our opinions, but if a customer inquires about a product that is not in stock, a simple, “No we don’t actually have that here” would suffice. It is not professional to knock the product and go on in a condescending way to continue devaluing it. Sadly, I also witnessed a similar interaction with another customer shortly after my conversation- not acceptable! For the price I paid for this tree (although it was fresh and a nice tree, I’ve purchased trees just as fresh and for a lot less money elsewhere) and considering the way I was treated, I have no intention of giving this place my business again. There are other local options with more competitive pricing and fresher...

Well, we enjoyed yet another fabulous year of colorful flowers and an abundance of vegetables ! Thank you Paul for help choosing from such a variety of hearty vegetables that are easy to grow. Not to mention answering gardening questions on the phone ! Stacey thanks from us and all the neighbors who also enjoyed the cucumbers, beans and tomatoes for recommending Coast of Maine soil. I am so happy to have my shiny new Andromedas meant for shade. Ann you always know exactly what special flowers I want. The Fire Cracker (cigar) plants are still going and the humming birds loved it ! We appreciate all the other hands who help make your Garden Center so special. It is a place to learn, tell stories and enjoy see our gardening friends . Looking forward to our Holiday wreaths .See you...

There is a saying "First impression is the last impression". All I can say is that yesterday was my first and last visit to this place. The manager was rude and peculiar! Reason - I asked him a clarifying question about landscaping fees and what is included in the service. I understand it was almost closing time and he could have just told me to come later. I would have just walked out. Instead he chose to be rude and got super animated. He has no professionalism left in him let alone customer service! Even the staff members at the counter were surprised by his behavior. What examples are we setting for the next generation?

Mr. Manager, a small piece of advice - please learn some manners. Sometimes you don't know who you are...