I have always been particular about my Nintendo systems, I have a lot of nostalgia when it comes to these things. This store brings a lot of good memories as they have a great selection of old and new games, but not just games for my specific niche. They had Nintendo, Playstation, Xbox, and I'm sure a lot more. I was mainly going in to fix a siblings Nintendo Switch. They took care of everything right in front of me, showing and explaining the whole process. I appreciate the knowledge they posses and the patience they had for me and all my questions. Kasey fixed my siblings switch in about 20 min. I was impressed and very satisfied, thank you Kasey. They prompted me to bring my Nintendo Wii in that I had given up in fixing. I just had it done and I am very happy because they diagnosed the problem fixed it, and did a trial, then made some more tweeks, and it is working great. Thanks Anthony for your help with that! Their console repair is superb and I recommend it to anyone who needs it to go to this location. Price for the repairs was great as well, I didn't have to spend a ton to fix the new or my old Nintendo systems. Game prices seemed fair for what I was interested in, due to supply and demand. This will be where I always come if I have any questions or repairs, as well as get more of the old games I'm missing in my collection. Very knowledgeable staff with Anthony and Kasey...
Read moreOutstanding Service, Honest Business, and Above-and-Beyond Customer Care!
I can’t say enough good things about NUMBSKULL Video Games & Repair. We brought in our Nintendo Switch, hoping it could be fixed, but after an honest and thorough evaluation, they let us know it wasn’t repairable. Rather than trying to upsell us or push something we didn’t need, they offered us a fantastic deal on a refurbished Switch—something that saved us time, money, and stress.
Not only that, but while we were there, they repaired one of our controllers on the spot, in less than 30 minutes. Fast, professional, and clearly skilled at what they do.
And just when I thought I couldn’t be more impressed, they threw in a free protective case for the Switch, completely unprompted. It was a small gesture that spoke volumes about the kind of customer service they deliver.
The team at NUMBSKULL genuinely cares about their customers. They’re not just running a business, they’re building relationships and trust. In a world where good service can be hard to come by, these guys set the standard.
I'll 100% be back and will be sending everyone I know their way. Whether you need a repair, a console, accessories, or just some honest advice, NUMBSKULL is the place to go. Highly,...
Read moreAbsolute WIZARD! My Nintendo switch wouldn't turn on after an update, and wouldn't give any indication it was charging either. Completely black screen no matter what I did. I scoured the internet and did all the tricks and tips (hold power for 15s then release and hold. hold power and volume+. hold power and volume-. Hold everything). Nothing worked at all. I found these guys online and decided what do I have to lose?? So I drove over an HOUR to get there. Seriously, within 15 minutes, he diagnosed, took it apart, fixed it, and had it running again! I loved that they do everything right there so I could ask questions. They even project their work to the TV when they have to go in the back for microsoldering. These guys are amazing, and I'd give them 10 stars if I could. WELL worth the 2.5 hour roundtrip, even with gas prices these days.
I should mention I DID take my Switch to Best Buy at first, and the kid took one look and said, "I don't work on Switches". So, even though their website advertises they do, the Best Buy close to me does not. So their loss is Numbskull's gain for a lifetime...
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