T.J. Maxx — Attraction in Saddle Brook

This review is about how this location is managed and not about the product that I bought. Stopped in here today hoping to find a fantastic but expensive winter coat which was exactly what got. A great North Face Coat that will work for the winter. However, though buying the coat was an absolute mess. The Cash Register area of the store was very understaffed with only three registers opened and a bunch of people on line waiting to buy items. When we got to the register this woman gave us a very rude attitude and said: "sorry most of our staff is on lunch break and we are short staff". Even on Election Day, it does not matter who is what or where if you see a lot of customers online then you need to make sure that your resister area is properly staffed so that those customers can buy the merchandise quickly and get out. Whoever the manager is of this TJMaxx is you need to fix this problem quickly so that you can be prepared for the holiday rush of shoppers. Finally, The hand sanitizer that was given to us at the front of the store smelt like it had gone bad which was interesting considering this store sold a lot of better smelling and good-looking ones. Again I only made a purchase here because the coat is exactly what I was looking for. Would not go back and would recommend instead visiting Marshall's in Garfield, East Rutherford, and Secaucus, or the TJMaxx's in Lyndhurst, Paramus,...

I visited this location last week and lost one of my Beats earpieces. I called to check if it might have been found, but the staff answering the phone were incredibly dismissive and lacked basic customer service skills. They didn’t even attempt to check or place me on hold to look into it. Instead, I was immediately told, “We don’t have it,” without any effort or empathy.

I thought it might just be one person having a bad day, but I spoke with two different staff members, and the attitude was the same—rude and unhelpful. I felt like I was bothering them by calling.

This isn’t the first time I’ve experienced poor service at this location. On a previous visit, I purchased a bathing suit, and the cashier forgot to remove the security tag. When I called to explain and ask if I could come in with my receipt to have it removed, I was treated as though it was an inconvenience—even though it was their mistake.

Back to the lost earpiece—something as simple as saying, “I’m sorry, but we don’t have it in our lost and found. Could I take your name and number in case it turns up?” would have made a difference. Even pretending to check would’ve been better than the outright dismissal I received.

I rarely write reviews, but the repeated negative experiences here have prompted me to share. I will not be shopping at this...

Today I visited this store, I went to the Jewelry Store and I bought three Accessories and three earrings and the total of everything made me 522.60 dollars and when I left I forgot the bag on top of the cart, and I left in my car after a minute I realized that I forgot my buy and call the store and I explain that I forgot my purchase in the cart and they transferred the call to several people and they told me let's see and it took so long for someone to give me an answer that 23 minutes passed and in the end he told me no There is nothing forgotten in the cart, but of course it took so long that it was gone and I told him I'm coming, I want you to check the camera to see if they took it or what happened and he told me no, here we don't check the camera, it's your responsibility and I told him if I agree it is my responsibility, but I just want to know what happened to my purchase if someone took it or someone returned it when they saw it and he told me I have nothing to do for you, and the truth is that this TJmax store is Route 46 made me feel like the most important person, because they didn't even say sorry to me 😞 and since I often go there so much, it was so...