Marshalls & HomeGoods — Attraction in Salem

This Salem NH store is horrible. The cashiers are careless and neglect to remove all antitheft devices on their clothing items and you end up with a clothing item at home with an anti theft device because evidently not all of them beep when you are walking out of the door. This is what happened to me after I bought a comforter set among other many items. I kept the comforter set unopened at home for some time and when I finally went to use it, I realized it had an anti theft device still attached to it which I could not remove unless I cut a hole into the comforter. I also realized I had lost the receipt after turning my house upside down looking for it. When I took the item back to the store so the cashiers could remove the device, they called over a snooty manager who said she could not remove the device unless I had the receipt. I told her I had lost it but asked her if scanning the bar code would show I had bought the set from the store. Kohl's sometimes does this and removes the device if it was accidentally left on a clothing item. I also told her I could pull up my debit card online bank records to prove I had purchased the comforter set among other things at that store. The snooty manager said there was nothing she could without the receipt and looked at me like I had stolen a $45 comforter set from their store. She even had the audacity to ask me how I had waled out of the store without the anti theft device going off, which means she does not even know that if a clothing item has more than one anti theft device, they don't all beep if some are left on accidentally. I could not understand how they had the nerve to make me pay for a mistake that was caused by their cashiers' recklessness. Most of the time those cashiers are usually distracted and chatting with each other about personal stuff when ringing up your items. I had to go home and cut a hole in the comforter set because there was no way I could remove that device. I will never shop here again and I bet that manager even stereotyped me because I am a black woman. She needs some schooling on professionalism because what she may not have known is that I have a very good job and earn a six figure salary and own 2 luxury vehicles among other great things going on for me. Not everybody is a thief and it is just horrible how they treat customers. I hope the store closes down because of their...

The cashier I had today was not pleasant. Didn’t greet with a “hi how are you?” I had a full carriage and instead she says returns or purchases? (Everything is clearly new and unopened also) During the transaction, as I was about to reach for my bag off the register to put in my carriage like I would normally do at any Marshall’s/homegoods store, she grips onto the bag and tells me that I can’t grab my bag until I pay for my purchase. She says it’s a rule. I shop at Marshall’s all of the time and not once have I heard of this rule nor seen it going on around today with the other cashiers checking out their customers right next to me. I would understand that it could be a rule but gripping it while I’m about to put in the carriage like any other normal person would do was just so...

Lived in Salem for 4 years and have regularly shopped here. Thoughtful review to follow.

Great deals on some items. I love this store. Some of the pricing makes no sense. A similar item can be half priced.

There has been a handful of times I found an item without a price tag, but liked it, so brought it up to the register and asked for a price check. Each of these times I’ve said never mind, because the price check takes a minimum of 10 minutes.

Today same situation, and I told the manager there is nothing to compare it to, (nothing evenly remotely the same size in the isle). It was a cutting board. The manager told me (smugly and rudely) that the people here are very good at their jobs, and they will find something to compare it to.

Ok. 10 min later still waiting, I said...