Baptist Medical Center — Attraction in San Antonio

Absolutely appalled by the service this hospital gives in their emergency room! My mom went in via ambulance for shortness of breath, chest pain/tightening, tightening of her jaw, pain in her arm cramping up, and high blood pressure. My mom has a history of combulsions and has highblood pressure she was left in the waiting room for over an hour and when finally taken to a room she was just left there with no help, no help button nothing. She was trying to get a nurses attention that was right outside her door because she was having a hard time breating and could barely raise her voice to speak the nurse just stood there with her back to her it wasn't until I was yelling through the phone and my mom straining herself to get her attention while I was on the phone with the er trying to get her help that way because they were not listening. She got her attention and told her about her shortness of breath and the nurse only sat her up and said I'll be back that should help a little and my mom told her how she was trying to get her attention and the nurse said oh yeah it's just were very busy even tho she was standing right in front of her door watching other coworkers do things my mom was there for over 7 hours they took her blood and told her they didn't want to give her anything not even water until it came back keep in mind I had to be continuously calling the er to get them to check on her because she was still in a lot of pain and wouldn't check in on her finally the dr went in she explained to him what was going on and he told her they'd do a ct and blood work. They took blood work she waited a couple hours then they took blood work again and then took her to get a ct at this point my mom is still in pain short of breath chest pain and pain in her abdomen when she got back from ct the man told her they'd be with her soon half an hour later I call to see what's going on because at this point it's been 6 hours and my mom still couldn't even get oxygen or water so I call to see what's going on with her blood work and the nurse says that it came in right before midnight and they are waiting for her ct as well and I was calling a little past 1am I ask them again to please check on her she is still short of breath and in pain she apologizes and says they're very busy and she'll let her nurse know 20 minutes after I called my mom tells me they are discharging her because they said everything is normal and perfect prescribe her pain and inflammation medication again at this point my mom just wants out of that hell hole and signs to be discharged I asked her to look at the papers and see what it says and they completely left out that she was short of breath and other symptoms we continously told them about I called and asked why she was being discharged and Dr. Edwin was extremely rude and said well I'll have someone check on her...oh she's not here and I said well yeah because she was just discharged like I Said and I don't understand why he said well I can't release any information to you I said well can you note on her discharged papers that yall refused to give her oxygen even though she was short of breath the entire time and very rudly said "I don't know what your talking about" she needs to be the one to call and ask so my mom went back to the er desk and asked why they left out her other symptoms and they said "it's just abbreviated" to wich my mom said no its not it's not on here at all and she asked them to fix it and they said ok and she asked if it would take long and they well yeah we're busy I don't know how long it'll take and my mom obviously doesn't want to wait another hour for them to fix it because again she's still in pain and short of breath so she just wants to get out of there and told them never mind I'll call and make a complaint to the director. I absolutely do not recommend ever coming to this hospital or the Dr.edwin extremely dangerous how they absolutely do not care to listen or treat patients I'd give ZERO stars if I could and we will be reporting this as soon as she...

Baptist downtown medical Hospital (specifically Medical ICU) is void of all empathy. We had requested her to be taken to University but the ambulance brought her there. I was in the ER with her and the plan was for her to be admitted to the medical ICU, I was told that they allow someone to stay the night with her. As soon as she was transferred to the medical ICU around 6:30 pm, I was Instantly met with “you will have to leave at 7”. I was not allowed to stay the night with my mother whom is in critical condition. I asked to speak with the night floor supervisor (nurse Jesse) he came in my moms room (without a mask) and spoke very rudely to me about how I was going to be kicked out, he then proceeded to say “mam’ you need to wear a mask while in here”…yet he was not wearing a mask when he initially spoke to me in my mothers room. I then requested to speak with the house supervisor (nurse Juan). Juan came upstairs and wanted to speak to me outside of the room, I stepped outside my mother’s room while my husband stayed inside the room with my mom. Juan gave me the round about saying that she is in “good hands”, my husband opened my mothers room door to inform us that my moms Iv pump was loudly beeping and saying “battery depletion”. The iv pump beep was very loud inside the room but was not even heard while I was right outside the door speaking with Juan the house supervisor. I told juan that that my moms iv pump is actively beeping and he said “if it’s important the nurses will come in and take care of it”. Juan proceeded to say that they will not make any exception for anyone and even insinuating that they will call security just to have me removed. While I’m speaking to him in tears but calmly, I am being easily dismissed. There was no compassion or empathy. I was told that my only options are to go to the waiting room or go home. Juan (the house supervisor) said he will only allow 5 more minutes before I am going to be removed from my mothers room. I asked him a couple more questions and then returned to my moms room. Upon returning I noticed that the Iv pump that was beeping before was completely off, I immediately again informed her bedside nurse who finally came into the room, she moved the medicine to a different pump (this medication is propofol, and it’s a sedative to keep her asleep while she’s intubated…it should run continuous). The bedside nurse saw me tearful and she was the only one to speak to me with any kind of humanity and compassion (it was nurse Gabby). I was saying some last things to my mom and FaceTimed by siblings so they can see her and just say there “I love you’s)….in the middle of this the MICU shift supervisor (nurse Jesse) opens my moms room abruptly and said “5 minutes are up you need to get out” and “you better not be recording” then he just turned and left the room letting the door slam shut. Just now at 8:55 pm while waiting in the waiting room the floor shift supervisor (nurse Jesse) abruptly walks in and says “mam you can’t be here” but yet I was told by Juan the house supervisor that I can wait in the waiting room. Nurse Jesse walks out and says that he is going to call the house supervisor because apparently I can not even wait in the waiting room on the 7th floor at Baptist medical hospital downtown. At 8:57 pm nurse Jesse just came back and said that the house supervisor forgot to Inform them that I was given permission to wait in the waiting room. I personally do not understand how my mom can be in a state of sedation, intubated and not able to make any decisions for herself and yet at nighttime in the icu she is not allowed any family at bedside to be her advocate. It feels that you are being ripped away from your loved one at a time when they need you there the most. To the staff at the hospital she is just another body, another room number, another “problem”. My moms wishes would not be to be left alone in such compromising position but yet I’m forced to not have any participation in her...

Horrible experience. My boyfriend was there for 2 weeks and all that time it was a bad experience. First, the surgeons were never on time. One said he wasn't coming in because the other one was late, so my boyfriend had to stay there for an extra day (rescheduled). Secondly, most of the nurses in floors 6 (ICU) and 5 (Renal Care) were rude, forgetful, and inattentive to a patient's condition/need. I was walking down the same hallway where my boyfriend was in and there was a patient screaming she needed help (both in Spanish and in English); two nurses were walking almost next to me and they were walking slower than me, talking and smiling like nothing was going on. They kept forgetting about my boyfriend's IV beeping and not operating correctly, they never gave him clean towels until I walked up to the counter and asked for them personally, he asked them to change his dressing because it was draining a lot all over the bed and the mat was soaked and he didn't get anyone until a new shift started and I complained about it. Next, the cleanliness of the facility - TERRIBLE! The lady who cleaned restroom used the same toilet water to clean the toilet, mop the floor for the RR and the room, and the same brush in the sink. On top of that, I saw several of the staff was not following contamination procedures. He had a bad infection, so they were required to use gowns and gloves. Yes, most of them wore them, but the removal process was not followed correctly. There were nurses, AND doctors, who grabbed the curtains with gloves after they had handled him/fluids, some took their gloves off first and then put their bare hands on the gown to take it off (defeats the purpose of gloves in the first place), and other things like that. Lastly, there was a nurse who pushed his bed all over the floor like it was a race. One of the doctors asked her to slow down and she kept on pushing at the same speed. When he was pushed into the elevator, he was jammed all the way to the end with so much force his head bounced from the bed. When it was time to turn at a corner, she almost ran over someone who was pushing a cart. It was a terrible experience. I felt bad for my boyfriend. He is such a good patient... didn't want to "bother" anyone. He wanted to go to University hospital and I told him "No, Baptist is probably better." Boy was I wrong! Never again will we go here in the event of an emergency. He has a good insurance and even extra coverage. It's a shame they treated...