Best Buy — Attraction in San Antonio

The wrapping process in this store is unprofessional and must be automated since they cracked my TV during the wrapping process. I just wasted $899 for nothing!

I waited 5 years to change my old Samsung TV. Now, I bought a new QLED TV and they broke it in the wrapping process.

From several reviews in Samsung, Walmart and Best Buy websites I observed several customers complaining about the QLED TV as it is unusually fragile!

I am m a materials engineer and I worked on the synthesis of the Quantum dots materials, back on 2016, This technology was introduced in 2017.

The TV got the name from (Q)LED from quantum dots. Since this is a new technology, there are still problems with the materials. The polymeric films used to sandwich this quantum dot film is prone to thermal degradation.

So from my initial assessment. The TV was on for a long time and when they decided to take it down and wrap it, the the materials degrades when the sales person held the TV between his knees.

This is exactly what happend:

This TV was on display for long time and I got half the price because it was on clearance. After they took it down, the wrapping process was very unprofessional as the sales person was having the TV between his knees and pressing against the area of the crack while he is doing the wrapping. The whole time I was requested to wait and I got to see wrapping process later in the video recording when they I came back to them after I found out the TV is cracked.

From my research, I found out that most retailers do not take back damaged TVs whatsoever. So, based on the manager observation he decided that the wrapping process was not the cause of the damage, without any technical inspection or even to look back to see if this product has complaints from previous customers (which I saw in Samsung website, Walmart and Best Buy).

Since the manager has been in business for over 20 years, he immediately dismissed my findings regarding the complaints in the website and also that this is a new technology and there should be a though understating why this TV in particular received several compliments. He already had a ready message for me "We don't return damaged TVs". The assistant manager told me "we don't get money for damaged TVs". So, the leadership of this store does care only about profits and they don't care about customers retention.

The store should have at least a list of products that has a history of problems, I can see them in the reviews. It is not possible to know all but this has to be automated and the system should flag products with unusual problems, especially newly introduced technologies. So, and action might be taken as to recall or contact the manufacturers to pass over the liability. Unfortunately, this process doesn't exist!

I strongly believe that we are mice for experimentation for semiconductor manufacturers who introduce new technologies without enough testing just to compete with competitor on who to release his products first.

I observed from recent lawsuits that retailers and manufactures push back against any complaints even from large number of customers and they decided to settle the case in the court. So, there is no adequate process currently to protect customers against defective products but to write reviews or by filing lawsuits or class action lawsuit, or by going to small claim courts if the case is not so prevalent.

I also observed, that there is a common message from Samsung for most customers complaining about cracked TVs without even digging to investigate!

I am highly against any early adoption of new released technologies. In this case it is the Quantum dot or the curved TVs and phone that currently suffer from many complaints. unfortunately, this is not yet regulated and I don't think this will stop until someone draft a bill to force these manufacturers to a reprehensibility.

As for the store, I am regular customer and I bought so many products from this shop. The staff are very friendly and helpful. But when problems happened leadership needs...

2 complaints for this normally outstanding store. Apparently being a total tech member for 5+ years means nothing as I am no longer going to renew, and I encourage all others to not renew. As I learned today, anything and everything you purchase is only covered for 2 years despite your ongoing yearly purchase of total tech protection plan. Which means if you buy today in 2025 and have total tech and don’t renew your total tech in 2026 your coverage is cancelled, also if you continue our coverage after 2027 despite continued and ongoing payment of your total tech membership into 2029 and beyond your purchases become un covered. When I asked the cashier what the resolution is, (polite not his fault) but apparently we must break and exchange or have Best Buy swap out the item so the coverage can begin again. Cashier did try his best however management on the walkie refused to come to his aid for a solution on this. My item totaling 2 years worth of total tech membership payments has been rendered useless. And I’m now forced to re purchase the same item at the cost today which is obviously affected by inflation. Meaning I got screwed twice today. Lovely. Manager Nick failed to Provide a solution, I’m sure he said a couple of sentences over the wallow to poor Andrew who failed to provide a solution to our issue today. Nicole a salaried manager failed to immediately show haste, empathy, or any sort of motivation to find any solution for a continued loyal customer of 5+ years I know this sounds very cliche but I literally come to Best Buy because of the warranty and I’ve never had issue with much larger exchanges drones cameras etc all items over 3k each. But today Best Buy buckled at the thought of swapping a 350 dollar item, because it is over 2 years of age. After Nick explained what I can only assume was a sentence or two for Andrew to recite to me I asked for his name, which he failed to provide. I then asked for him to come over, and based off the responses back to who I can only assume Nick, “he wants to talk to you the gentleman in the hat” “the issue with the item in the system it isn’t letting me swap” “yeah I told him” “he wants to know your name” all of which lasted for 3-4 min, now that doesn’t seem very long try to hold your breath that long, and tell me it isn’t a long time. All while the line piles up behind me, which I assume is some sort of intimidation tactic to simply push the consumer along with no fight. Finally upon Nick arrive he begrudgingly walks forward I simply ask for his name. Said nice to meet you. Not a simple yellow sir, or how can I help you. Which told me I would simply be waiting my breath to speak to a man that shows no pride in being the best at his profession. Now I say all this to say. Because you can’t help a loyal custom who continually pays their tech membership, has exclusively purchased Apple products, DJI products at Best Buy every year for 5 plus year along with personal purchases for birthdays, Christmas, holidays. You name it. This will no longer be the case. I will literally shop anywhere else but Best Buy, no longer renew my tech membership and simply not speak well of best buy going forward. As a small business owner I could never imagine handling such a frivolous issue the way this was handled today. And if you’ve made it to the end of this. Do yourself a favor, don’t shop big box there is no security, the warranties mean nothing. Spend your money...

Wow, what a scary experience with XPO Logistics through Best Buy. They delivered a LG OLED AI ThinQ TV at about 1250 hours on 12/01/2020. I bought the item on Black Friday thinking it would be a legit upgrade for the house. I never expected such a stressful turn of events. Initially, I noticed that the box appeared different from what I expected but when I measured the TV with a tape measure, it measured at 65 inches which is what I purchased. I then unwrapped the tv and removed the contents from box. I then realized the time and left the house to go to the gym. The movers were already gone and they took the photograph of the TV showing that the product that I ordered was at the assigned address as requested per confirmation#63752177. I left the house and went to the gym.

I then received a phone call about and hour later from my girlfriend. She stated that somebody was banging on our door and walked around our house in a suspicious manner. She then said that somebody was ringing the doorbell. When she looked outside she seen the moving truck. I then told her about the delivery drivers that dropped off the TV I bought the other day. The movers then continuously pressed on the doorbell. I called the movers to see what the issue was and why they were harassing my girlfriend at an unscheduled time and after their delivery. The male that answered was the owner of 5 trucks and centralized in Austin. The owner said that they gave us the wrong TV and they needed it back at that moment. I told them I could not make it home at this time and he kept pushing me to send my girlfriend out there. I had no way of confirming their identify as the movers and didn’t trust them alone with my girlfriend so I told her not to open the door anymore and to lock the other doors for safety. The owner then tried to bribe me with money saying that he would pay me $50.00 cash to let them in my residence. He also said that he would wait outside my house until he got the TV back and said he would come back to my house in regular clothes if he needed to. I remained silent for a few moments and then realized his threat. I feared the safety of my girlfriend so we waiting for the police and then had the sheriffs office deputies(D. Rocha #3133 and Reyes# 2087)stand by as they removed the unraveled TV from my residence. I was also contacted by the Sheriffs office deputies and was threatened to be arrested due to fictitious claims from the movers. There were many lies but the main one was the fact that they believed I could carry that giant TV from their truck and into my house all by myself. I have never felt so threatened by movers in my entire life! I tried telling them I would take care of it the following day at Beat Buy, but he followed up with threats. Please use caution when you see this company arrive. Use situational awareness and do not leave your family alone with these individuals. -Employees from XPO .Anthony Fischer .Joshua(or Douglas)Dupree (Joshua refused to supply name and information for unknown reason) I contacted corporate with Best Buy and made them aware of this incident under 2 case numbers. -253250084 -253252031

Police case# 2020-BCSO-022586 I was not home during all this craziness in person but my girlfriend will never forget it. I’ll never trust another moving company like...