GameStop — Attraction in San Antonio

Original review: Oct. 8, 2019. Reposted on Google Maps I pre ordered a video game from Gamestop and paid extra for their Edge shipping. Gamestop advertises that your game will be delivered within 2 to 4 business days of a pre ordered game's release. It took a week just for them to process my order and a week after the processing to deliver. I contacted customer support, I felt my email to them was polite and fair, yet they didn't even bother to get back to me and I was never offered a refund on the shipping. This was especially annoying to me because I was planning to review the video game on youtube and make some guides. By the time I got the game the hype on it was done and many others had beat me to it, so there

Original review: Sept. 24, 2019 After Five phone calls to their customer service (each wait for about an hour and a half all five times), I was discussing my Dreamer edition of Link's Awakening and its respective amiibo. I had received an email saying my pre-order from March 2019 is on hold 4 days before release. I went to my local Gamestop and discussed it with the staff. They managed to handle the situation one million times better than their customer service sites. Anyway, the store manager(s) called their own private gamestop number for customer service and managed to reassure me it was a site bug, "its fine, and your order will go through" is what I was told. I get another email saying my order is still on hold. I go to the store again and the staff were nice enough to call again and reassure me. That same evening on the after the second visit I get an email confirming my order, great, then TWO HOURS LATER I get an email saying my order has successfully been cancelled.

I go back to the store Monday after work and spend an hour with the staff again just to be told that my order and the phone calls I made as well as their store manager made NEVER EXISTED. WTF. I do not blame the store staff. They did their job superbly compared to their customer service. I will be going again today because the store manager had requested the phone call (all recorded for "training purposes") from their district manager to prove this is not in our own heads but actually happened. It is such ** that both the customers and the staff of the stores (in-person staff) get treated like garbage for the Company's shortcomings and can not even admit that they messed up. They do not even need to admit it, just fix it and move on. Luckily I did my research and noticed that this has happened numerous times this month allow with practically every pre-order they had for Links awakening, Borderlands 3, and Cyberpunk 2077. This is actually grounds for a lawsuit inder company fraud to its customers. seems like it's starting to follow the path of the ENRON scandal for those who know what...

Sooo, I came to get my Nintendo switch 2, at 11pm. Didn't leave with one because I had to be here at a certain time to check in and I had to have a finalized receipt. I do not recall being told prior to tonight (when i came to make payments on my switch) what I had to do before picking up my Switch to be permitted to pick it up. I waited in line for an hour to leave with nothing. I was told I could come back tomorrow when the store opens to get my pre-order?? Why couldn't I have it right then? All we were told when we got to the store at 11 was that we needed a receipt, not a finalized receipt with a number on it. If I had been told that from the beginning when I arrived, I would have left and came back tomorrow. But that was not said to me, so I waited in line for an hour. I even checked to see if I made a mistake and missed if all this was said on the receipt, and it was not. They didn't go through the line to check k everyone had the proper receipt either. This was inconvenient and...

Gamestop this is the GameStop I was telling you about the reason Oak Ridge Place in super far how do I know there are some mulatto GameStop now cuz I was trying to find one Pacific game but that's the only game I have it in that store but anyways it's a lots of lots of places in there I have lots of games to sorry play man's I don't even play it all kinds of PlayStation games hello I like old school games like the Wii U Wii the 3DS and more not just wanting that I like to be there and check out what kind of new update coming up and there are some gyms there since I also play Pokemon go which reminds you at least I'm one of the red team's and blue team because I have two accounts yeah that's what I call a long story but I needs I'm here finding what y'all no matter...