Star Furniture - San Antonio — Attraction in San Antonio

Updated 9/2022:

Well, we tried going back interested in a dining table. This time we spoke with Kelly who was helping us. We ended up finding a dining table we liked and asked if she could help us with a question regarding a sectional and also what her recommendations were for a material for a sturdy dining table to help prevent against stains. She proceeded to try and sell us on the furniture protection program. We told her how we had a bad experience a few years prior with our sofa, and we were afraid of going through that again. We explained about the hassle we experienced of trying to go through the manufacturer and Star Furniture to get things fixed.

She proceeded to look our information up in the system read all of the comments from the manufacturer about what happened with our sofa and blame us saying, we waited too long and were told it was our fault our sofa had wear and tear (mind you we only had our brand new sofa in 2020 for three months when it started falling apart, see photos).

We weren’t interested in talking about the sofa, but she went on continuing to argue with me and my husband, and making us feel very uncomfortable. We told her we just wanted our questions answered and she just walked away mad at us. We ended up leaving the store. We saw her on the way out and she didn’t even look at us. It was pretty upsetting.

I had a great experience with Linda last time and only had issues with Star’s product quality. It surprised us that Kelly was so rude and left. We had more questions than answers but luckily on the way out, we ran into Simon who happily answered our questions recommending specific dining table materials and showing us a sectional we were interested in. We are not sure if we will be back which is unfortunate.

Review from 2020:

Awful furniture quality for the price. Good customer service.

To start, I have nothing but good things at least to say about the customer service, especially my salesperson Linda. However, I’ve had to extremely disappointing purchases with Star and don’t think I will ever return.

I bought a bedroom set that was supposed to be done and delivered within 60-90 days which is already very long. Of course with Covid, it took over 120 days to be delivered. When it finally was, the dresser was broken so we did not accept the delivery. I was so exhausted from waiting and having no furniture that we requested a cancellation and full refund and they complied with no issues. Kudos to customer service.

The next major issues was a large expensive sectional we bought. We really liked what we saw in store and despite trying it out for days across many weeks on end, we purchased it as is with the same material and color. It still took 60 days to be delivered. The material is supposed to be the best for children and dogs (we have a small 20 pounds dog and a 2 year old daughter).

Finally the item was delivered in March 2020 and we immediately felt it wasn’t as comfortable as in store. None the less we gave it a try and within two months the material on the sofa started to fray on all the edges. The sofa also became super deflated and became extreeemely uncomfortable overtime. The sofa pillow backs never keep their shape and constantly flattens and looses its form. The sofa is so low to the ground and the cushions have caved so getting in an out of it feel likes a huge workout. I’ve had family visit and they also struggle to get on and off so most end up sitting elsewhere. Feathers are also constantly flying out of the sofa from being partially down and foam. We are a small family of three and still work during this time, so we are not using the item constantly. We are so incredibly unhappy with this product and extremely disappointed that we wasted so much money. This was nothing like we saw in store.

I’ve submitted a complaint to Star but of course I’ve received no response. I would honestly avoid this place because the cost is way too high for the quality offered. Save your money and go elsewhere. We are currently saving up for yet another sofa, but...

HORRIBLE experience!! My husband and I purchased a large sectional over 4th of July weekend. We said we could wait a couple weeks for delivery to get the whole sectional at once to avoid having to take off multiple days from work. The salesperson, Janet, told us we could not schedule delivery yet because one piece was out of stock, but that we were looking at mid- to end of July. She sent weekly text messages trying to convince us to get everything else delivered and we continued to say we could be patient to avoid having to take multiple days off. We finally got notification that everything was in and delivery was scheduled for a specific day in the end of August. This notice was given only a few days in advance and without asking if that day worked for us. But, since we had waited almost 2 MONTHS, I took the day off and waited. The delivery showed up in an unmarked truck, without paperwork, and completely unprofessional delivery men. The delivery men refused to put the pieces where I was asking (on top of a carpet) because they had already set it down and it was heavy. I also quickly noticed that two of the pieces of the sectional (not the one that was supposedly out of stock) were missing. When I told the delivery men, they shrugged their shoulders and said it wasn't on the truck so I should call the store. While I was on hold (1 hour), they just left. The customer service representative said I would be CC'd on the email to the salesperson and delivery company asking for a status update. I also contacted Janet and she said she would let me know the next day. Three days later we still hadn't heard, so I called the store again and was told the pieces should have been on the truck, so there was nothing they could do. Multiple weeks, many visits to the store, and several texts from our salesperson who snidely kept insinuating we HAD received the pieces and told us not to seek her out if we come to the store later, my husband had to pick up the pieces himself. We will 100% never be returning to Star Furniture. We were patient in waiting for our furniture despite being charged over 2 months before we actually got it and were understanding when the pieces were missing, but how "customer service" handled what was obviously an error on THEIR part was absolutely unprofessional, rude and definitely not worth half the price we paid on that sectional. I highly recommend you going to any store other than this disastrous company during your next...

I walked into the store on 3/10 about 2pm. There was minimal walk in traffic and I saw what was about 3 couples looking at product throughout a massive and beautiful showroom. Upon walking into the store I wasn't greeted, but to their defense I was on the phone,(something I typically don't do, because I find it rude) but it was an important call. I continued to walk around, not looking for anything specific, but I had been looking for a piece to fill a wall in my home. I did see several options and was communicating with my wife via text and sent pictures, when we finally agreed to a piece. I then had to go on the look for someone to assist me when I came across a young lady that I earlier passed and didn't ask if needed help. I asked if she wouldn't mind following me, as I had questions. We then proceeded to head towards the area considered to be the "clearance" area. I felt as if she really didn't have much interest, considering the area we were walking to. Nonetheless, I asked my questions about finance (I like holding on to my $$$) a bent/broken receiving clip on one of the doors and delivery. I asked if this is something they could fix and she said no, that's why the price is discounted. Fair enough, not a biggie, still liked the piece. So, I'm like lets do it. We then proceeded to the cashier, who was very sweet and helpful, she gladly took money and scheduled the delivery. As an individual that works in the industry, boots on the ground, I deal with a lot of high end Builders, Architects and Designers. I sell products from what's considered builder grade/apartment products to products for multimillion dollar homes. Point being, don't discount what could be your next great opportunity. I understand the supply chain is horrible and since the beginning of the pandemic we all live in another world. My opinion, customer service has suffered the most. Although this young lady apologized for the lack attention, being short staffed is not an excuse. I saw and passed several employees, her included. Maybe I should have avoided the non-clearance area, but hey I still paid almost a G, non-financed. I am still looking to fill some other areas of my home and office and may go back, but I'll just have to...