Mission Nails And Spa — Attraction in San Diego

I got my nails done August 7th and by August 8th the chrome already came off and black was showing underneath. I asked the technician Helen initially to not use black because I was afraid this could happen and she assured me it would be fine. The next day when I was on my trip out of the city, the chrome came off, showing black on my nails. I come back the next week after my trip to get them redone already confirming I would come in at 5pm and I get a text at 4:53pm asking if they could push it to later because they’re running behind. I’m 5 minutes away. I end up waiting 15 minutes past my appointment time for a different technician just for her to botch my nails. Inserting all the photos here. It sucks having this turned on myself because “I didn’t want to wait” for my technician. I wasn’t even told this till after an after the new tech finished. Mind you I saw my first tech the whole time up until I finished working on someone else? 😭 I asked if I can just get a refund for the $25 design and $15 chrome and she said no because it’s not in their policy. At this point I just want it done right, my refund and to go somewhere else get these taken off. I’m then told I can wait 1 hour to get my OG tech to redo it. This is the 3rd time. I leave 35 minutes away driving over an hour each time payed $55 for a fill + $25 design + 15+ chrome…$95 + tip over an hour car rides here + 5 hours in the salon total. Just to do a design I’ve had done before at this exact studio which is why I’m confused as to why they’re making excuses about my nails having to be good enough? When prior they never chipped and I loved them so much I wanted to get them again. I’ve been coming here for 2+ years and have brought over 5+ friend to get pedicures, my boyfriend twice, and referred friends who have gone here after my recommendation. It’s seriously so disappointing to be treated like this and to have everyone upset with you the customer when you’re paying over $100 for a service that’s supposed to be relaxing, fun and self care.

First tech was Helen. Second tech was the manager with the short bob And the receptionist is the girl with the long ponytail always wearing...

Will not be returning. I’ve had gel manicures done many times and was very disappointed with mission nails. I had these done just yesterday and already look like I need another manicure. I politely asked the manicurist if she would make sure to paint as close to my cuticles so that it didn’t leave such a wide gap. I mentioned this with the first coat and the response I got was “oh it’s just the first coat im not done yet” to then end up with the same exact thing I did not want. Upon finishing and telling her I was unhappy with how far the gel was from the cuticle, I was then told that this is how it should be done so that it doesn’t peel off? Again I’ve had my nails done several times and this never happens. Im never rude, even in situations like this so I politely say okay, I did ask specifically for the polish to be closer but thank you. Then when it comes to paying the manager asks if everything was okay and what happened, so I tell him and his excuse is that she couldn’t see well enough and he even mentioned that he had heard me ask for her to paint closer…?? he then gave me the business card with names of other nail technicians who could do what I had asked for next time???? He also proceeds to give me a 10% discount for a service he knew I was as unhappy with.. one that was clearly their mistake. Again, I am not rude and I was running late for work so I leave it alone. Needless to say, I will not be coming back. Although everyone was nice, this is not the way it should have been handled and I ended up paying 37$ for nails I’m very...

Looking for festive nails and amazing customer service?! Look no further! From the moment I walked in the door, I was greeted with a warm smile and welcomed by the staff. The place had a relaxing and inviting atmosphere that instantly made me feel comfortable.

The staff was attentive and genuinely interested in making sure my experience was enjoyable. They took the time to listen to what I wanted and offered suggestions to create the perfect nails for me. I was impressed with their knowledge and expertise in the field, but most importantly, they cared about my satisfaction.

The quality of the service was excellent. The technicians were meticulous about every detail of my nails, ensuring they were perfect before sending me on my way. It was apparent that they took pride in their work and wanted me to leave happy.

What really stood out to me was their attention to cleanliness and hygiene. They maintained a high standard of hygiene and cleanliness throughout my service, which was very reassuring during these times. I felt safe and comfortable during my entire visit.

Overall, I would highly recommend this nail salon to anyone in search of exceptional customer service. Their friendly staff, relaxing atmosphere, professional service, and attention to detail set the standard for an outstanding salon experience. I'll...