Industrial and Commercial Bank Of China (USA) NA — Attraction in San Francisco

They are now part of Industrial and Commercial Bank of China San Francisco branch. I want to open a regular checking account with them so I can withdraw some cash from ATM during my trip to China. These people are very unprofessional or they don't know what they are doing at all! I called them and asked about details of the checking account over phone. They told me: $100 minimum opening deposit, no currency exchange fee while using their debit card in China, and it's just like you opened an account in their branches in China. That sounds great! So I came a long way to their office. And then they told me completely different things: you need to keep minimum balance of $2500, you can only withdraw $500 per day, you will be charged for ATM withdraw fee and you can ONLY use their debit card on ATMs while you are in China. If I knew these restrictions, I won't bother coming up to their office. I just wasted 3 hours in the morning.

Very...

They are pretty friendly and well-spoken. I guess I just love every human being in the world so they love me back too. What you give is what you get.

None the less, they are not friendly unless you are really friendly to them to the point that you don’t feel it and overlook it at all! Like what I...

The bankers are unprofessional in dealing with clients. They have a talk-down-to-you approach and are not very helpful with account service. Overall bad customer service and low client experience I will not go back nor would i recommend...