Plato's Closet San Jose — Attraction in San Jose

This was my first experience with this store. I traded in for $4 credit + 5% off a $35 purchase. I came in expecting for low return since I had read reviews (also when I walked in one customer even angrily warned me after being disappointed with selling to the store). I didn’t mind though because everything was going to go to goodwill anyways and I was mainly there to shop and check out the store.

My problem with this store is the inept and apathetic staff I encountered when I went the following week to return both items I bought. The cashier tried to refund me $4. Luckily I checked, because even after looking at their OWN store’s receipt the lead insisted that I that was what I had paid and the $30 was credit I received (even if that were the case I should still get the money because I sold the clothes to them). Not trying to judge but srs? Basic finance. I mean, the subtotal clearly read $31.88 and when I pointed it out, none of the girls said anything.

The lead also tried saying it was because I got a discount. Yeah I got 5% off ($2), that doesn’t explain shortchanging my refund by $30.

Then another came and defensively said that in any case the machine calculates everything. I even say anything to that because it doesn’t matter, does it, when the refund is clearly wrong?

It was weird. Felt like three girls were ganging up on me over something that was clearly written down on receipt.

A line started to form and I assume they only have one cash register, so none of the staff we received assisting other people who had to just wait and watch. Nobody’s fault, but still really uncomfortable.

Eventually they must have realized because they manually inputted items to return, which didn’t match the original receipt (which I wasn’t allowed to keep) but I’ll take whatever. Not a single word of communication through out that they understood the error or an apology. I understand this place sells clothes for teens and young adults but the professionalism doesn’t have to reflect the same stereotype....

My son and I recently shopped at Plato's Closet in San Jose and purchased a red Columbia Jacket for $45.00. Unfortunately, after I took the jacket home and washed it (closely following the directions on the inside label) I noticed the jacket's inner lining was deteriorating and was sloughing off. There were literally hundreds of tiny white specks on all the clothes in my washer and on the jacket. Since this jacket had an obvious defect, it should never have been bought and resold at Plato's closet since they claim to sell "gently used" clothing not clothing that is falling apart.

Since my son had only owned this jacket for a few days, I returned to the store with the jacket, my receipt and the price tag. I talked to one of the owners on duty and told her what had happened. Because it was an unusual situation, she was open to returning the jacket. However she had to check with Jeff, the co-owner and her husband, to make sure it was okay. She called Jeff on the phone and after speaking with him for a few minutes, she handed the phone to me so that I could speak with him.

Jeff's attitude was extremely rude, arrogant and condescending. He made me feel like I was a complete idiot for wanting to return a defective jacket. He compared it to wanting to return a pair of shoes because they hurt your feet after a week. However, my situation was completely different. They sold me a defective jacket. The buyer for their store should have examined the jacket closely, noticed the flaw, and not bought it. Instead I bought it and now I'm stuck with it. Jeff's attitude was well that's too bad for you. It's a used clothing store.

Plato's Closet was one of my favorite stores to bring my teenage kids, but now I will never step foot in that store after the way Jeff treated me.

Buyer beware! Not only is Jeff an extremely unkind person, he does not stand by the...

This location is not what it used to be. They might as well call it Shein’s Closet because tons of their accessories are straight from Shein and they’re reselling them for triple the original price. Tons of clothes from Shein cluttering the racks that are just awful quality too. I thought the main reason to thrift was to find quality items for a better price, not the lowest quality items for a higher price? I also thought this franchise supported caring for the environment? Sad that they are deceiving their audience like this. All greed, no pride or integrity.

The new manager Sam is rude, arrogant, and clueless. The new owner Marcie is an absolute nightmare of a person. Neither of them truly care for the customer experience or show respect for their staff. The rest of the employees seem kind and efficient and probably deserve much better than what this new management is doing.

If you go to sell here, beware that the payouts are now less than they were under the previous ownership. They advertise that they will pay you 30-40% of their retail prices, but you can now expect about 20% in most cases thanks to the owner’s updated system. Their greed happily motivates them to lie to you. Lower payouts, yet the prices in the store haven’t become more affordable…they’ve actually mostly skyrocketed.

As if all that’s not bad enough…the building is crawling with huge ROACHES!!! They have these bins of clothing on the floor in the front where they expect you to get on your hands and knees with the roaches to browse through the clothes (that probably also have roaches on them). Bizarre and gross idea. There are so many reasons to stay clear...