Santa Cruz Community Credit Union — Attraction in Santa Cruz

I've been banking here for years now, because I wanted to support something local. However its inconvenient hours (weekend hours cut during the beginning of COVID and never brought back), lack of online banking features, and consistently low quality and slow customer service make this place the worst bank I have ever been at by far.

The most recent annoyance is when I tried to get a loan recently. I spoke to a rep named Eunice Rocha, who said that if they didn't finish processing that day that I could 'call back tomorrow.' I asked them if they were sure, since tomorrow was Saturday, when they are closed, and I told them that I needed to know whether it was approved by then. She told me that it was fine and that they would be there. As you can expect there was nobody there. I tried calling her and emailing her, but no response.

And of course there is no way to get in touch with the credit union during the weekend, even online. This is pretty standard for this place honestly, and I'm getting really tired of putting up with it.

Reading other reviews on Yelp and Google I can see that the MAJORITY of customers have a negative experience with this place. It used to actually be community oriented with friendly staff, back 15-20 ago. The current organization, uncaring and incompetent as it is, stays afloat mostly due to the good will and public image created a long time ago. If its supporters knew how far it had fallen, it would have closed...

Keep trying to give them benefit of the doubt, but this credit union acts like they don't want anyone who is employed in a 9-5 job to bank with them. Can not believe that NONE Of the branches have late hours, not even on Friday. When I started with them, they had late hours downtown on both Mondays and Fridays, now they use the "excuse" of Covid to cut services. Last time I tried doing an ATM deposit, after discovering them closed, the machine ate my check and gave no receipt. I had to go in on Saturday morning to fix it. Of course there is NO way to leave a message after they close, despite ONLY being allowed to leave message when open since they never answer the phone. To top it all off, when attempting to contact them through their website, it gives a "404 not...

Absolutely the worst ever banking experience. PERIOD. As one of the original members I have watched them go from a very promising local financial institution to an arrogant knows it all horrible place to deal with. Please don't respond with contact here etc. I have already exhausted all those venues. The drop box is shut down in downtown location for a long time now. Many people working there but no one is doing the job at hand. In need of an absolute overhaul of management and staff from top to bottom. Wish there was a zero star...