Best Buy — Attraction in Sarasota

Customer is LAST, double talk fine print brainless outdated scam "policy" is first. I attempted to return an item that I had purchased the day before. I found that that Best Buy had discounted the item as part of a "bundle". Due to the "Bundle" discount that I was unaware of, manager "Mark", informed me that I would actually owe them money in order to return the item. Yes, I would need to pay Best Buy more than what I paid for the item in order for them to take it back. Seriously. "Mark" the..."Manager"... informed me that due to a discount that Best Buy applies to accessory sales of 3 items or more, I was not allowed to return the item without Best Buy charging me back the entire discount amount. I offered to give them back the discount that was applied to that item, as that was only fair, but not the discount applied to the other items that I had purchased. "Mark" refused, and told me that he would charge me the entire discount taken off of all the items at once, even though I was only returning one of them. I was told that I could see their policy on their website, and that I could have gone to their website first before the sale. Are we all seriously tired of fine print B.S.? Didn't this sort of garbage go away many years ago, as consumers became conscious of "policy scams" and fine print stupidity? We've moved past this outdated form of "business" and practices such as this may be exposed on social media and internet reviews such as this one. Bottom line: I was unaware of Best Buy's "policy", and no reasonable person would have pre-searched their website to seek something they did not know existed. Courts in this country have consistently held, that unless details of a transaction are clearly laid out and communicated "at the time of the transactions execution", that terms restricting a consumers rights are not enforceable. If you are not aware of the terms, and no reasonable person would be aware of them, they you are not accountable for them. Best Buy is continuing this practice, because no one has challenged them in court. Yet. You cannot complete a transaction, and then inform the consumer of its details afterwards, on the receipt. "Mark" had the nerve to tell me that the details and return restrictions were included on the receipt, then refused to acknowledge that the receipt was given to me after the sale. You can easily see how the "incompetent manager following the brainless policy" disease applies here. I actually let hm know that I had to make other purchases, and that I was ready to go shopping in his store as soon as he simply gave me back the money I had spent on the item. "Mark" refused. I then travelled to another Best Buy, where the manager did his best for me, refunded what I had spent, and I went on to spend another $100 at the store. No, "Marky", their is no fine print justification for not giving me back the money I had paid for an item. It's that simple, despite your double talk. When you have a family someday, maybe you'll...

This is the most disorganized Best Buy I have ever been to. I tried to buy a product in the store and of course it was not in stock. The young man who helped me was supposed to be an expert about the product. I knew more than he. He told me the store would order the product and have it arrive in one week for me to pick up. I followed the order number all week as a guest since I was unable to look at the order since it was placed under an expired e mail. All week the best buy site said it would come in on Saturday. Alas I come in on Saturday to be greeted by a very rude security person at the door and directed to package pick up. Guess what. No product delivered!! Oh but they could reorder it and it “should be in by the following Saturday “. Really?? Bottom line, the original expert sales person never placed the order but definitely charged my credit card. Terrible, disorganized and disrespectful store. ADDENDUM : So I have received an obviously scripted response from Best Buy to reply to messenger with my contact information. I know it was scripted since my complaint was not the fact the item was not in stock. My complaint dealt with an order not being placed and delivered when promised after I paid for it. I provided my information. Will see what happens. Addendum: It has been awhile since this review. A great deal has happened. The product that I was referring to in the review was an Oura ring gen 4. Bottom line, I finally did receive it after multiple complaints. It was too big even though I sized it at the store. But… come to find out this store had the wrong ring sizers out. I was purchasing a gen 4 Oura ring and I used the Gen 3 sizers. What?!! No wonder it did not fit. And my expert salesman didn’t even know this. BOTTOM LINE: do not order an oura ring from this store. Nothing but...

04SEP2012: I checked the website to see if they had a Razer Naga 2012, website said they did. Called this best buy to have an employee get hands on said mouse to confirm it was at the store, first they checked their system (likely the same website we can see) and it also told them they had the mouse i was looking for. After taking some info from me the employee went to go physically get hands on the mouse. They called back a bit later saying they couldn't find the mouse anywhere. Most anywhere else you look at a website, possibly even other best buy locations... if the website says they have a product, they usually do. Never is the case with this particular best buy location, and I imagine their in store customer service is still total junk.

Older experience with this best buy: Where is the option for zero stars? This store dosent even deserve one star. Standing around 15 minutes at the keyboards, never got asked if i needed help. Went and asked for help, the person i asked said he'd be with me in a minute.... another 10-15 minutes pass, i go to the front door and ask the guy there if he could get someone to the keyboards to assist. He says he'll get someone, and to return to the keyboards. Another 10-15 minutes go by and still noone at the keyboards. Then i decide just to get the mouse (microsoft arc touch) that i'd went for, and i go to the cashier. There's only one cash register open, i was the 5th customer in line. I stood there a good 5-10 minutes and they handn't moved the person that was at the cashier 10 to 15 minutes later! Also, the website said the store had the 2-3 keyboards i was interested in, and there wasnt even an empty spot on the shelf for them. And nevermind trying to ask an employee if they had them, just not on display b/c never going to...