D&H Hair Studio — Attraction in Saratoga

I made an appointment with Nana last year on 12/28/2024 to schedule a digital perm with Nana. My appointment is today (2/28/2025) 11am. And it was cancelled last minute due to water damage.

Before the appointment, I got a tons of confirmation emails and reminders asked me to confirm I want to keep my appointment.

And they said they can only reschedule to after mid of April because it may take a month to fix the water damage, and the hair stylist will be on vacation.

I take today off just for this appointment. I feel really bad because I am so looking forward to this. The worst thing is it was cancelled just 40 minutes before the appointment. If water damage is that bad, you should at least let me know earlier so I can do something else. Now it just wasted my whole morning and ruins my day. There are $135 penalty to me if I cancel my appointment last minute, but they don't have penalty at all if they do so.

I had been D&H several times but I won't...

I have been coming to D&H Salon as a regular since 2016. I have sought out far too many Asian influenced salons and D&H was the best you can get when it comes to affordable Asian haircuts in the Bay Area. I made two separate women’s haircut appointments back to back from one another on this occasion. Well, I’m not gonna bore anyone with minor details, but from 1:30pm-3:30pm I was told our “master” stylist would not be able to complete two women’s haircuts. I’m just slightly confused and SUPER disappointed that within a 2 hour time span our “master” stylist was not able to complete 2 women’s haircuts in two hours. Upon my arrival to my surprise I was also told that my appointment was changed from 3:30pm to 3:00pm, because receptionist had already booked another appointment for 3:00pm with no courtesy calls informing me of the changes made to my appointment. D&H really has lost the quality they use to provide to their clients and in...

Charged $40 with no work done, no reminder sent, and no call to ask if I'd like to reschedule. Read their cancellation policy carefully before using them!

Our Cancellation Policy For cancellations and rescheduling, • Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount. • “No shows” and “Same Day Cancellation” will also be charged 100% of the reserved service amount. If there are 3 No Shows or same day cancelations, we reserve the right to DECLINE further appointment requests. In order to make on time schedule for next customers, We may not take clients arriving more than 10 minutes after the scheduled appointment starting time. We may cancel your appointment if we do not receive any notice. We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a...