Big R Stores - Colorado Springs South — Attraction in Security-Widefield

I never leave bad reviews but felt like I needed to share about two past experiences. I run a small nonprofit and the past few years Big R has donated to an annual event that we do. Last year they donated a cooler. When I picked up the donation, I confirmed it was the correct item since the email stated a certain brand was being donated but the store gave me a yeti one. They confirmed it was the correct one. A week or more after my event, the store manager called (Widefield location) and asked for the cooler back (that they donated) and said they gave me the wrong one. I explained it was already given away at our event. He got upset and hung up. This year (constitution location) the store said they would donate. On 7/18 they said the donation would be ready in a week. I have always come the week before the event to pickup donations and there's never been an issue with that. I went in the store yesterday 8/28 and politely said I was there to pickup the donation. The manager or whoever I spoke was extremely rude. She said they weren't donating to me anymore because I took too long and complained how they had to cancel the items and she told corporate that I never came. I was shocked. I have never had a store employee in my life speak to me the way this employee spoke to me. Other customers in the store were looking because of this. She went on how they canceled the $25 gift card and she won't redo it and I need to speak to corporate. I reached out to corporate and was sent a rude email that I took "too long" and they will no longer donate to my event, which is for military suicide prevention. Nobody called or emailed me about it needing to be picked up by a certain date, or I would have done so. Again, I've always picked up the week before my event and it's never been an issue in the past. I have been in the nonprofit world for several years and have never been met with such rudeness and had a company "take back" a donation, not once but TWICE! I definitely will not be giving them any business in the future and do not want to ever seek a donation from them again if this is how they treat nonprofits and customers. A simple email or call to let me know the donation needed to be picked up by a certain date would have been nice. Instead I wasted my time and was scolded by an employee and humiliated. The email stated that I didn't pick up since 7/18 but the donation wasn't suppose to even be ready...

i like when a owner(s) step out of the box (monument, fountain, falcon and powers & constitution stores) and takes a gamble to bring a new product in. I accidentally ran across it Christmas shopping (2019) just after Thanksgiving last year. went home and did my research on it and was impressed. went back to the store and easy spent $100.00 plus on this product and shared them with family and friends. Followed the instructions per the bottle and been using it since the first part of December on multiple vehicles of mine. it has done what it says it is going to do so far. Made in the USA. Also, thank you for carrying this product and supporting a local business. Been tracking my fuel mileage. It has put money back in my pocket. between me and my coworkers using it. There has been a variance when they have seen the a difference from within a 1/2 tank from the initial tank fill up until the 4th tank fill up. Also works great with small engines and 2 cycle equipment. Manufacturer is great responding on technical questions.

Update: Big R has decided they will not be reordering/ restocking this product at this time. there is some limited quantities left between stores. if this product has worked for you. just go to the vendors website or call them. they do have a couple of new bottle options...

Very racist store!!!!!! Racial profiling! Do not shop here! I came in with a return and before I could get past the door some lady grabbed my bag out of the cart and refused to give it to me, insisted that she take it to the register for me. I do not steal and had the receipt with me! Until I return the item it belongs to me! Most recently I wanted to by an item that was at least $10 less locally and online, per the Big R policy - (as follows) Big R will match pricing at stores for local (not online) and legitimate competitors. Items must be exact brand, make, model. We will match regular or sale pricing, but not match clearance, closeout or similar typed pricing. Please see your local store for more information and be sure to provide the advertisement you want matched." Does the head cashier not know the price match policy or is it the same rude treatment that is becoming so common at this store. Cece and the other cashiers are rude and undereducated on their own policies! I was told prices are going up everywhere! True! But do you price match! Or just not for a minority? Just save yourself and go to the...