Smyrna Computer — Attraction in Smyrna

I recently brought my custom PC to Smyrna Computers because it was shutting down after a couple of minutes and wouldn’t even reach the POST screen. I had just manually switched the computer case, so I wanted to make sure everything was set up correctly.

Initially, I was impressed by the staff, who seemed more knowledgeable than me, and they kept me updated throughout the process. They mentioned there might be a serious issue with the motherboard and even confirmed that I had put the computer together correctly (which, in fact, I hadn't at the time).

However, despite their professionalism, they were unable to resolve the issue and wanted to charge me a fee to hold the PC while waiting for a replacement motherboard. I decided not to go forward with the repair, and I’m glad I wasn’t charged for bringing it in.

Afterward, I learned that the problem was simply a matter of my power cable for the cooling system not being plugged in, which caused the computer to shut down because the CPU wasn’t being cooled. This was a simple, solvable issue that should have been easily noticed by the technician at the shop. I ended up fixing it myself, saving nearly $200 in unnecessary repairs.

My concern is not just about my own experience, but also that I had been warned by others who had a similar issue at Smyrna Computers. They were also told it was a motherboard issue, paid for repairs, and later discovered the problem was actually due to incorrect assembly that the technicians failed to catch. They had to seek help elsewhere to get their PC fixed properly.

I would caution others to be aware of this before bringing their custom PCs here. While the staff seemed professional, they missed a straightforward issue that could have saved...

I recently dropped my laptop and it stopped working. As a business owner, it is essential for me to have my laptop for daily use. I called Smyrna Computer (Bob Johnson's Computer Stuff) and within minutes they had my computer up and running! They went above and beyond to provide speedy and excellent customer service. I have lived in the area for many years and am grateful to have...

I will never do business with them because of the employees demeanor this morning when a vehicle blocked their entrance. The man and woman were so rude to the driver and instead of the man getting his lazy butt up and ask the driver to move he held on to the horn and even called the cops. The female yelled at the driver so...