Meade Lexus of Southfield — Attraction in Southfield

Pretty horrible experience for me since the beginning of the year and if you are planning on buying a CPO vehicle I would do a little more homework than what I did before signing. I bought a “Certified Pre Owned” 2019 Lexus IS350 F sport January 31st earlier this year at Lexus of Southfeild and was really exited for it as it had all the options I wanted including some hard to find ones. I ended up taking it on a test drive but noticed the car was pulling to the left a bit and had a wheel shake assuming it could of been a simple mistake that was missed in the CPO process I didn’t have an issue with buying it as long as the problem was resolved. The sales team ended up rushing me to buy the car for some reason, maybe end of the month quotas no idea. I agreed to buy the car as long as a couple conditions were met such as resolving the Pulling/shaking issue, getting some dent removal and rock chips filled in, and some scratches fixed (as you will see none of these got resolved). The process of getting the dents removed was too time consuming for me so I had someone who I have worked with in the past and is mobile do the dent repair for me to save both me and the dealer the headache but did have to reach into my own pockets for that.

Now onto the main issue, I have brought my car in probably about 8-9 times now and my car still has the same issue as when I originally test drove it. It honestly is a pretty big safety hazard with how the car veers off road and actually almost got into a couple accidents from this. The first couple times I brought the car in there was not many complaints I was just trying to figure out what the issue was. Now after about maybe the 3rd or 4th visit I believe they cross rotated my front tires and I received my car back with the “It is all fixed with no issues”. come to find out there was curb rash all over the face of my rims but it was not traditional curb rash It seemed as if the technician laid the rims face down on the floor and they got dragged around because it was not just the lip, it was different spots throughout the face of the rim all. After getting that dealt with It was back to the dealer multiple times to address the original issue with the pulling situation and the wheel shake. At this point I believe a lot of people within the dealership recognize me/my car because when I come In some ask me “is the car still not fixed”. Not to mention some of the smart comments made by my service advisor such as something along the lines of “oh this is your 14th time bringing it in” and whatnot. They have done alignments, tire swaps, and tire rotations from what I am aware of and by the looks of it they can’t figure out what’s wrong with it. Every time I hop into the car after my service appointment I have a little hope that it actually got fixed but to my surprise it has not been, and yes I do drive on many different roads to make sure it is not the road that is making the car veer off to one side. Just to add a cherry on top of everything, for about the last 3 weeks now I have been trying to get in contact with the service manager leaving voice mails and texts. Although I have been giving time in between each call because I do understand people are busy and have a list of things to get done but at this point it’s extremely obvious and unprofessional when you aren’t getting a call back. To me I find it very hard to believe that this car was Inspected properly to pass a CPO inspection and just the bare minimum was done to go ahead and slap that “161 point CPO inspection” sticker on the door jam. Which I have my own creditable reasoning to why i believe this but won’t go too in depth with all that. Just another point to add to that great “inspection” is that after 7-8k miles the rotors are already needing to be replaced as they are warped and is not safe to brake. Overall I’ve never seen any place operate the way that this dealership does with what seems zero communication between the two departments and absolute minimum care for their customers especially their service...

My mom paid her 2010 Lexus ES350 off in June of last year 2024. I had the car towed to Firestone on Michigan Ave because it was closest to us and I wanted to see if they could tell me anything because we do business with them regularly. I then had it towed to Meade Lexus in Southfield because it was an issue that Firestone couldn’t handle. My mom and I visited Meade Lexus in an effort to see if we could trade the vehicle in or to see what options were available for us. We met with Anthony and we were told the following Monday we unable to trade the vehicle in. within about a week two weeks at the most, we received a call asking us if we were going to pick up the car. I responded with a definite yes. My mom has dementia and I am her caregiver. A lot went on within a couple months however I did call Meade Lexus to inquire about the car because I wanted to have it towed to my house. I felt like I kept getting the runaround and everyone that I spoke with told me the car was no longer on the lot. I came up there twice. I was told that someone would call me and they did and it was Michael. He made it clear to me that he was the new person on the block, but that he would do his best to locate the vehicle. He called me next day telling me that he could not find the vehicle so from September 2024 to February of this year 2025 I’ve called and texted all to be told the same thing the car is no longer on the lot. I asked Michael if Meade Lexus would be liable because I never gave the OK to have the car moved nor was I told that there was a timeframe in which the car could be on the lot. I never received a letter call text nor an email even giving me an option and or a timeframe to pick up the car. Two weeks ago I visited Meade Lexus once again and I spoke with Michael and he drove us around a lot so we could see that the car was not there. I then went to the police station and found out that my mom‘s car had been towed in July and was auctioned off in November 2024 without my consent. This is the most underhanded unprofessional and degrading position that I have ever been in. I would think that if the car needed to be moved that we would be notified and given a timeframe in which we could have the car towed home. We weren’t given any options and this is extremely sad that I can’t even tell my mom what happened to her car. She asks me repeatedly and I can’t tell her because it would be disheartening for her to learn that her car was removed from a lot that we had it towed to, the very lot that she purchased the car from was taken without our consent. We will get an attorney and justice will be served because this was unjust. I have literally been ill over this basically because of my mom. I cannot believe that such a reputable establishment would handle their customers like this. This is absurd and it’s not over. In addition,No one reached out to us. This is an effort to save face on your part as Meade Lexus. I spoke with Michael two weeks ago and he said something “fishy “ happened here. The person whose position he filled was terminated and left a mess. There was nothing in the system indicating that our car had been towed from the dealership. In this day and time if you’re trying to reach someone, there are so many avenues to take. I never received a call,text nor an email alerting me to the fact that our car was going to be towed if we didn’t respond within a certain time. You will hear from me today! This is absolutely unbelievable. I came up there at least 3 times and no one knew anything now suddenly I get a response saying you reached out to us multiple times??? Not so. I will end with this. Our experience has not always bad. My Dad purchased a vehicle from Meade Lexus.which was actually the one my mom traded in so she could get a vehicle for herself, and this is the very one taken from her. My dad was a man of integrity and dignity and that being said, he would never do business with anyone that didn’t...

My RX350 has been my signature car for over 15 years, and thought I would ALWAYS drive a Lexus vehicle. Bought 9 cars from Maria, the 9th car's speakers/navigation/Bluetooth went out after 3 days (actually did during test drive as well) and was told it was user error, and my only option was to buy another car and roll $5k of depreciation to a new car. Refused to let me have it serviced for weeks because the it was "user error" telling me things like update my phone/software, turn the speaker on my phone down, don't use CarPlay... I (repeat buyer from same salesperson and dealership) was ignored for weeks, and rather than giving Maria more money or settling with a luxury car that didn't work, I went and bought an Audi and took a considerable loss.

Lexus makes amazing cars, but if you have an issue the dealership will not own/fix the problem, and the manufacturer will tell you each dealership is independently owned and they cannot force them to do anything.

My family and friends are all so surprised that I'm not driving an RX350, and I have to go over the story EVERY TIME someone realizes I'm driving something different. I showed loyalty to a brand, that when it mattered most, they made it clear that once they got my money they had no concern for my situation. I have yet to hear from a leader at the dealership, and instead I heard an earful from Maria and co-workers at the bar in Southfield about their disdain for customers and decreasing commissions on the RX350 (you never know who is at the bar while you talk about others). They also spoke about telling people things were unavailable to allow people they thought would pay more to buy, and if the higher price customer fell through, they'd go back to the first customer. They also discussed pushing people to the GX and other cars that offered higher commissions for them. They were talking about this at a bar...in public, near the dealership, and in the area your customers live in!!!!!!!!!! This is the level of arrogance that I was dealing with, no need to help because they have another customer to call to buy the car if you won't.

Beyond the transaction, I called her a friend and hung out with her, all fake, just a means to line pockets. And Lexus has so many customers that one is not going to make or break them. I did end up having the Lansing dealership offer to get me into a new Lexus, without taking the full loss that Maria offered, but by then I was dissatisfied with the manufacturer as well as my local dealership.

Reached out to the BBB, and Lexus replied saying that they wanted to help, but I never answered. Not true! I've been calling and emailing to no avail, and I received ONE call after 6 weeks from an admin or service tech. Again, I've bought 9 cars and I get a call from an admin that just wanted to hear my issue and never offered any option outside of bringing the car in for service. Too little to late. And I'm sure they'll have an awesome "we aren't responsible and did all we could response" to this review.

And they posted a picture of me on the social media page after I bought the 8th car, without my permission, and don't even tell me until after I bought the 9th. I can't make...