The NOW Massage Southlake — Attraction in Southlake

To the Owner who responded: Thank you for your message. Charging me an extra month should have been mentioned when the person at the front signed me up. It also does not apply to me as I’ve had this membership since last April. I would have come back because of the massage. That’s what you should be concerned with, not forcing people to be in memberships.

Update, I came in yesterday and had a nice massage and thought okay maybe things will be better, only to go check out and have the same annoying experience. It’s not that I mind being offered services but when I say “ no, thank you” just stop! So as I listen and also realize that everyone in my earshot is going through the same awkward experience I say, I just want to cancel my membership. Which even though you can sign up verbally you must come in physically and cancel in person. So after I am given all of the reasons why I shouldn’t I am finally asked to sign an electronic form which only allows me to cancel if I allow my credit card to be charged one more time. She says, you have to give us 1 month notice. I was never provided this information. So exactly how does someone do that??? I stand by my original view of this place, I found them to be dishonest and a scam.

I have had a terrible frustrating experience with this place. They seem to be more focused on sales than actual massage. My daughter made a massage appointment for me on my birthday. I came out of the massage feeling relaxed only to have it ruined by high pressure sales to join a membership or add extra services. I said no thank you but they continued so I finally said OK I’ll do the monthly at the minimum amount which is $75. They assured me it would be easy to freeze or cancel the membership at any time. My experience has been terrible. I requested my membership be frozen 6/7 and since then have received at least six different DocuSign documents with the incorrect dates. Each time I call or email and they assure me that it will be correct on the next document only to send me another document with the incorrect dates. I have also had to call several times in order to get into my account which still has not worked. Why would I have to sign a docusign? I am not buying a house or a car. I have other memberships that I can just go in on the app and freeze or cancel or I call or send an email and it’s done very easily. My issue is still not resolved . Also I was told if I cancel my membership I lose my $150 in credits. Some thing is not right here for me it was terrible and I do not recommend this place at all. I need a massage to get rid of all the stress I have had dealing with this place and their staff. I would not recommend anyone go here they completely ruin the massage experience with their lies and pressure to sell...

The vibe is great and the massages are fabulous. The staff is friendly and mostly helpful.

My main caveat is the membership and the staff's knowledge of how it works. I've been a member for nearly 2 years, but life got in the way and I'd amass a ton of credits. I would attempt to cancel and they'd suggest I pause, then cancel later. I'd go every week for a couple months to use credits and share with my husband. Making sure I used the credits actually made things more stressful. Kind of defeating the purpose. :-P

You can only have so many pauses in a particular timeframe, I still don't know that timeframe because I kept getting different info. One time it was paused, another time they said it was and then called to say I actually couldn't pause, but then when I came in to cancel (you have to go in) they miraculously could pause it. After so many pauses and all the frustration, I did the math, realized I'm too far into this cycle, it's not working and I'm out the money regardless. It's time to cancel. The lady who helped me was great and I've been there often enough to have watched the hard sell some of them give folks, but instead she explained everything, told me the date I have to use the credits by and noted I could still share the credits with my husband. Turns out when I called to schedule him today that info was incorrect. Once you cancel you can't share. It was suggested I reinstate the membership and pause...but knowing I probably wouldn't be able to pause once I reinstated, I just let it go.

I have 7 weeks to use 7 credits. I'll probably still go to The Now after the credits are gone. The massages are consistently great. I also love the Santal Tobacco scent they have in candles and spray. Just beware the membership, if you think it will work for you - great. Just maybe get a copy of the agreement to keep and...

New Review 7/23/25

If I could give Satsa more than 5 stars, I absolutely would. Like… a million stars. All the stars. As a full-time hairstylist, my shoulders, neck, and back are constantly giving me problems… My body takes a beating from long days behind the chair, and by the time I show up to my massage, I’m desperate for some relief..

But then—enter Satsa. She doesn’t just give a massage… she performs miracles. Think of an angel… and then multiply that healing x10000.

She has this magical, intuitive way of knowing exactly where the tension is hiding and how to release it without me saying a word. I truly believe she might be part miracle worker. There’s always a moment at the end of each session where I seriously consider confessing my love to her. I wish I could shrink her down, tuck her in my pocket, and take her home to heal me whenever I need her (which is… often).

All jokes aside, I’m genuinely so thankful for her. Her work is intentional, healing, and just beyond anything I’ve ever experienced. If you’re on the fence about booking—don’t be. Your body, your mind, and your sanity will all thank you.

Another review for another phenomenal therapist:

Christina gave me hands down, the best massage i have ever experienced. She was extremely thorough, consulted with me about my troubled areas beforehand, and provided an extremely relaxing experience. I’m so glad...