Big Air Trampoline & Adventure Park — Attraction in Spring

Please think twice before booking a birthday party here!

I booked two rooms for a birthday months in advance, thinking it was well organized, boy was I wrong. Firstly, I called TWICE to confirm a few details (the remaining balance I would need to pay, time, food, etc) & they even called me the day before the party & everything was the same as when I had called. Perfect, ready to go. Or so I thought.

We showed up & I had to pay an extra amount than what was given to me over the phone? (an amount that was confirmed 3 times over the phone?). Still NO EXPLANATION why I had to pay extra money after I brought it up to the manager AND owner? Then, they told me "I was there super early". I said how so? I booked for 5:30 - 8:30 PM? Woman said "No your party doesn't start until 8 pm, plus the rooms you booked are currently booked with another party" That was NOT what I booked NOR was that the times I was given over the phone THREE times, I was in full panic mode. However, they somehow got the current party out and I was given my rooms I originally booked for the times I had told them I booked them for. I was thinking the worst was over - WRONG. I was given 2 party hosts for help, but they did not explain that the food wasn't set up to come out until 8 pm???? Basically when my party was over????? Thankfully I asked when my party guests and I were an hour into the birthday and we were all hungry wondering where the food was. They told me they would get all our food out as fast as possible - great! But then, after waiting 45 minutes for the food to show up, they told me I would have to wait longer since there was a "big order" that was just put in. Excuse me? Not to mentioned that their ovens must have had something going on, all of us including the other party next to us were complaining of their eyes burning due to something going on in the kitchen (that we were right next to). Food came, finally! No drinks. No plates. No utensils. Nothing. So we had to wait for someone to come back just for them to tell us they were in the cabinets the entire time, as if I was supposed to know that. My guests also had complaints that it would take them 30 minutes to get checked in and kids given socks. Not because they were busy, but because the people that were supposed to be checking them in kept leaving the counter telling them that "someone else would be with them" but they were the only ones working the event check in counter. Red flags were thrown around us all night with this establishment. They were HIGHLY unorganized, unprofessional, and lost the entire night. I spoke with the manager that night about how upset I was overall, following up with her not being able to look me in the eyes while I was speaking to her, speaking to me, not being interested in anything I had to say, or being able to answer me. I was told that she would call me the next day to see what she can do to help me. I waited 2 days for a phone call I never received - I even confirmed the phone number she had on file was mine before leaving. On the 3rd day I called, I spoke with the owner about everything that had happened, explained that I paid way too much money for our event to had gone the way it did, and all I was offered was a "free visit back". To which I declined since none of us ever plan on coming back. Which is disheartening seeing all the great reviews this trampoline park has. I expected better but was given the...

This is my 2nd time coming here. (April 2025). The 1st time (June 2024) I was for a birthday party and the food was ok. The birthday boy had the top balcony so it was a nice set up. & we had plenty of room to move around being upstairs. The place was clean & didn't smell bad.

This time I had a bad experience with the food. The place still seems clean, & doesn't smell. At a certain time they turned off the lights and we had a nice lil glow party. The birthday girl had Room downstairs & it was nice. The server was barely there & I do believe the food was served at a later time than what the schedule said it was supposed to be served. I order food for myself since I can't have pizza. 1st off they still had cheese sticks on the menu but when I ordered them they basically told me that they don't sell them anymore. That should have been removed from the menu. So I ordered the pretzel bites & cheese fries. Now I'm not sure how they are making their food items in the back but if you look at the pictures you can clearly see that the grill/oven/ whatever it is needs to be cleaned. Everything tasted burnt. Nothing tasted fresh. I was never given a receipt but was told that I would be called when my food was readt. When my food was ready they called out an order number for my food...but I didn't have my receipt to know what my number was. I waited about 20 mins maybe more for my fries just to be warm. The fries looked like they were dragged across a grill that had burnt food already on it. The pretzel had a burnt tasted to them as well. Definitely asked for my money back on the fries. I couldn't see myself eating that. I asked for management to come bc when I tried to talk to one of the servers they all looked to be goofing around in the kitchen. I got my refund for the fries. & when I tried the pretzel bites after all that, I just threw them away, didn't bother to get my food back. I hope they get the kitchen in order. Bc if I have to come back for another birthday party I'm gonna have to get food...

I celebrated my son's birthday in June when the place was new and we had a great experience, the service was great and I wanted the same for my toddler.

I booked a party at Big Air Trampoline Park to celebrate my two-year-old’s birthday, and it was nothing short of a disaster. From the moment we arrived, the staff was rude and unprofessional. They acted like they didn’t want to work that day, and it was clear they had no interest in making our experience enjoyable.

The issues started immediately. I couldn’t find my host to ask simple questions, like when our food would be ready. After searching, I found her chatting at the front desk and she was visibly annoyed when I asked. Then, when we were finally told that our food was ready, there were no drinks. We had to wait about 20 minutes after people had already started eating before the drinks arrived.

To make matters worse, they brought fruit instead of the cookies I had specifically ordered. When I asked about it, the staff gave me attitude and acted inconvenienced by having to correct the mistake.

The worst part came when we were rushed out of the party room. I understand our time was up, but we were still in the process of gathering our things, including leftover pizza, cake, and gifts. We placed everything on a table outside the room to make it easier to pack up. The host (that wasn't very helpful to us) brought the security guard to tell us that we had to leave. I explained we were just getting our stuff and leaving, but then the manager was called over to further harass us. It was incredibly frustrating to be treated like this when we were simply trying to clean up and leave.

This experience was beyond disappointing, and I will never book another party at Big Air Trampoline Park. The staff was rude, unhelpful, and downright disrespectful. I would not recommend this place to anyone looking to celebrate a...