Hartz Chicken Buffet — Restaurant in Texas

The drivethru cashier was very dishonest. I ordered a Tuesday special for $2.99 (3 pc dark)and a small fry, totaling $5.83. After reading the menu I saw you can a 3pc dark with a fry for $4.79. I asked if one of the thighs could be substituted for a leg(replacing a leg for one of the thighs). Getting to the window I asked the cashier “would it be cheaper to get the 3pc under the daily special?” She replied “Its a $.10 difference”,, that didn’t sound right($1.00 tax now😯) so I asked for a receipt 🧾. Reviewing the receipt I saw how she tried to correct her mistake by charging an extra $.50 to make up the price difference. As she returned I asked what’s the additional $.50 charge for?? She said “ohh it’s because you changed a leg or a thigh”. All the other 500 times I’ve been to any other fast food chicken place including Numerous Hart’s locations I’ve never been charged a up charge for replacing a smaller piece for a large piece. At any restaurant, fast food or not before I was charged I was informed or giving the option if I wanted to pay for something or not Way before I was charged a bogus $.50 extra. I will not be returning to spending money with this change of...

I got the mixed 8 pc family meal and paid $24.99 before tax for me and my boyfriend and I grabbed an ice cream cone while waiting. For context, if we would’ve came in for the buffet we would’ve spent $2-$4 less than what we did for the family meal. Yet I was told either the general manger stopped to come tell me I needed to pay for it because it is for buffet only. I told him I didn’t know and he said well you still have to pay for it so I threw it away to avoid doing so. I was surprised to find that I was spending more money for take out for 2 then if we would’ve came in and ate way more food…yet I could not have an ice cream cone while waiting. Seems like they are focusing on the wrong things.

When he finally came to bring my food out, I asked if he was the general manager, and he said yes, but then began to argue with me about the issue which I wanted no part of at that point. It makes me sad because I have come here a few times over the years with my grandfather, and because of how the store manager acted, I no longer share nostalgia regarding this place. I will go somewhere...

Called in today before going up to Hartz because my last order was not correct and was told by the manager Damian to ask for him and he would correct my order.. That is what I did.. I was told he was not there today and did I want to speak to another manager so I said yes.. explained what happened to her and she said no problem she would have my order ready.. I get there and they tell me that since my order that was in correct was a month ago that they will not replace it.. I only had 1 day to come and get my replacement meal which I was not told this and would not have gone up there to get my meal replaced.. I asked for corporates number and was told you can call corporate I don't care I am the owner and this is your fault.. I said seriously?? What happen to the customer is right because in this instance I was right.. I WILL NEVER GIVE HARTZ ANOTHER PENNY OF MY MONEY...