lululemon — Attraction in Springfield

I went in Friday May 17th around 630pm with my daughter and sister. As we all three walked in the door not one of the 6 staff that we saw greeted us nor asked if we needed help upon arrival, which is odd because they usually do. As I looked around the store I don’t see any of the usual staff we typically see when we shop. My daughter was looking for two particular items to purchase for summer. At 14 years old this is life or death to her right now. As she tried stuff on in the dressing she noticed the staff weren’t helpful. No one even got a dressing room for her, nor wrote her name on the door. (The dressing room door was left open) She likes coming to talk about products with staff and get help finding what she needs because I do encourage her to speak to staff and not do all things online for orders. This was a horrible experience. Not just because she was 14 years old. More so because out of 6 staff we had to be in the store 20-25 minutes before I had to ask after she teared up in dressing room over the lack of help. Keeping my composure because at this point a mother was not pleased. As I’m waiting a couple walks in with a baby and we hear the enthusiastic Lululemon Greeting for them! Ok, now at this point I’m done and ready to go….When I asked for help of course somehow any size she needed they said they had in store could not be located. I was done! At this point yes! I encourage my daughter not to even shop at the store ever again at least at this point. These people and the nasty customers service. Shame on you. Disappointed in Lululemon staff...

Make this make sense- my sister brings in a pair of leggings from 2 years ago clearly worn and used no tags etc . Easy exchange. I bring in a pair of leggings never worn but took the tag off because I had didn't realize the fit would be different from the other style leggings I have in the same size I never thought anything of it until I go to actually wear them and couldn't get them up all the way so way different sizing . I bring them in to exchange and she says nope can't without the tag. Denied exchange. She said they took my sisters exchange because of a quality guarantee like the seam didn't hold through etc. so you're saying if I brought these in with a torn seam or something then you would because of quality when I'm trying to exchange them because I didn't think that the sizing would be that far off from one style of leggings to another from the same brand and these don't fit and they're in mint condition ... lululemon is willllld selling 100$ leggings you can't exchange for in store credit within a month even with proof of purchase!...

I am giving this 5 star review specifically for Jacelyn who works at the Battlefield Mall Location. I had gone in w my daughter so she could tell me some things she wanted for Christmas. I went to the front counter and asked a woman to please hold the items. I came back about 1 hr later without my daughter to purchase the items. I went to the front register and the people up there could not find the items. They said sorry it's been crazy. On my way out Jacelyn offered to help me. Unfortunately i had to bring my daughter in to try and find the same items. One was a clearance item so i knew they would be gone. Jacelyn offered to look at the register where i was previously told the items were gone. She ended up finding them. Sad my daughter knows exactly what she is getting, but this young lady provided exemplary customer service that nobody else wanted to provide. She...