Macy's Furniture Gallery — Attraction in Springfield

I am extremely upset and aggravated with this store and their communication with their vendors and warehouse. Back in August my husband and I bought our first home. Keep in mind we have no furniture. We went to Macy's on rt 22 and were torn between two couches. Wendy told us the difference in price and that one would take 4-8 weeks and the other would take 10-12 weeks. We loved the couch that was going to 10-12 weeks a little more but were worried about when it would come in becayse we were hosting Thanksgiving with both our families. We figured out the time frame and when 12 weeks would be and Wendy reassured us that it would be in time. Even a couple weeks before Thanksgiving. So we went with that couch. It is now 12 weeks later and still no couch. I contacted Macy's and they told me it won't be in the store until November 24th because there vendor is backed up. And not only will it not be here until November 24th but then we can't schedule the delivery until 7 days after that. So we WON'T have it for thanksgiving. We never even got a call. Would never have known if I did not reach out to them. Plus, we would've went with the 4-8 weeks couch instead. And all they can say is sorry. NOT EVEN A CALL! and your furniture isn't cheap So I spent all this money and your employee Wendy promised it would be in and here we are. THANK YOU MACY'S FOR RUINING OUR FIRST THANKSGIVING IN THE HOUSE. never again!!!!

Sincerely, An extremely...

We went to this store and bought two sofas from Wendy. She told us that we would know the delivery date within a maximum of 15 days. A month later, when I spoke to customer service, we found out that the sofas were not due to arrive at the warehouse. I called the store and spoke to Wendy, who was absolutely rude and said that this was the way it was, and that I would have to wait without being told how long. When I asked what options we had, she surprisingly told me that "there's nothing I can do and that I was already in the way because she had customers in the store and was in a hurry to hang up". We had no reaction. I asked her if she thought this situation was fair and she said, "If you want, I'll cancel it now. I've been doing this for 23 years and I know what I'm talking about". All she had to do was say that she had a client and would get back to me, or just ask me to come back later, but at NO point did she show any intention of helping or solving the problem. We are a young couple who bought our first house and have good purchasing power. For the rest of our lives we will NEVER try to buy from Macy's...

I went into the store to browse around. I had been thinking for a while to buy a sectional sofa, but the prices were too high and the quality was not good. I was greeted, then allowed to look around without anyone hounding me. I saw three sectionals that I liked and the prices were very affordable. I asked Jasmin for information on one of the sectionals because I was not sure if it would fit in my livingroom. She was friendly and printed the meadurments. I went home and told my husband. We measured and saw it fit. we went to the store that afternoon and the other sales lady, Debbie, was there since a Jasmine had gone home for the day. Debbie was wonderful. We looked at the three sectionals and measured. She answered all of our questions. We bought the sectional and she also suggested the worry nomore coverage, which protected our sectional for 7 years should it break or stained or the mechanical part would break. We got it. It us peace of mind. She was wonderful and the process to buy was easy. We would definitely go back and recommend this...