Best Buy — Attraction in St. Matthews

So I came in for a charger. Simple item. I wanted a replacement for my laptop charger, bought from Best Buy, which broke. I just want a compatible replacement, preferably of the same kind that I had. Seems pretty standard, a C type charger. Cool.

Well, the selection is miserable. this isn't about the selection, but needless to say, they have aisles and aisles devoted to laptops and all manner of devices, but the selection for my Lenovo C type charger (which should be pretty common) is none. They have this cheap wall charger that kinda works but doesn't, because it's so heavy it falls out of the damn wall.

Now, ahem, let me get to the REAL issue... Oh boy, you ready? The first time I came in, I was kinda confused as to the offered item for my dilemma, as it was nothing like my old charger, which I requested and had bought the laptop from them a year ago, and simply want a replacement. Very easy. This option seemed not satisfactory, but I went with it.

Come to realize later it did not, in fact, meet my requirements. Both in quality, AND IN WATTAGE. He showed me a 65W charger first, which was correct, then suggested another one with the charger and cable combo which was cheaper, I opted for that, and did not notice the watt being 60 instead. Not only is the unit cheap garbage, but it's the wrong watt, and I have a power warning signal on my laptop, with this cheap cord and power supply. Not happy.

I go back. And yes, now I am frustrated, admittedly, but not full irate yet. The rude woman doing ALL the work in the store checking out customers, she returned my product, and then called for someone to come help me find the right one. Where there were literally ten blue shirted employees before, now there are none, and no one coming to help, so I found a product that matched my description and even had the Lenovo name on it as compatible, but no, I did not check to see if it was a C Type... Oh boy.

Now, it's time to discuss the customer service... Oh yes, you ready? First time I came in, the lady checking me out was rude and impatient and just demanding my information and being rushed. I am the ONLY person in line. She wasn't nice to anyone else either so I just took it as a bad day. But please don't bring your bad days to work, people, stop it.

Now, the second time, I returned my product and explained what was wrong, then went and collected the one I thought would fix it when no one came to help and was not available suddenly. Okay. Well, she didn't even try to help either, and seeing me buying and talking about a C Type charger, doesn't see that the universal charger doesn't have a C Type adapter.

Again, some help would have been helpful, as I simply wanted my old charger replaced. Very simple, just carry a C Type charger for laptop that isn't a piece of junk. You will literally sell more of these than new laptops in this economy. People lose, break, and need chargers literally to run their devices. Maybe make just one more aisle to actually supply a good selection of these?

Now, the manager comes out on the third turn, because I am done, I want a charger that's good and works. Well... He comes out and escalates things in my opinion. If I was not more cool headed there'd have been cops called, because third time I was pissed, and the manager was seeing me as the problem, not trying to find a solution. He didn't like me calling his staff incompetent. He had short man's syndrome I guess, because he thought I was being "aggressive". Aggression is when I take you outside. I was explaining I was tired of coming to his store, after he asked for a reciept? A receipt?

He kept demanding a receipt when he can just look up the transaction I JUST made, looking at me like I'm a thief. Then I see he wanted to be smart and stuff, so I explained it, and he took me over to show me shitty ass charger.... Again. I handed it back to him, said it's all incompetents, which he laughed, and I made a drug complaint to his store. Because yes, that response and attitude was not...

I bought my cell phone through sprint from this store in June/July of 2015. I originally agreed to a plan of $75 a month for a new iPhone 6+ with unlimited everything including unlimited data. This plan also included the ability to upgrade phones annually which was a major selling point for me. At this time I was given a gift card to redeem in store for some accessories. I bought a $40 screen protector, a $20 charge cable and a $20 case. When I was purchasing this screen protector, the salesman (Jordan) offered to install the screen protector. I told him no, but he told me that if I let them put it on, then they will cover the screen protector against any damages that happen to it. I agreed because I wanted that additional coverage and paid the extra $8.

To my surprise, The first months bill was $160 (over twice what I agreed to. Turns out Best Buy had loaded a completely different contract than I had signed. So after about 2 weeks of calling every manager in that store I was finally able to get them to contact sprint and change my contract to what I originally agreed to. After taxes and fees the monthly payment was set to just over $82.

After that frustrating ordeal and so much arguing I was glad that was over with. A couple days ago however I dropped my phone (about 4 feet on a hard surface) and neither the case or screen protector helped and the screen shattered under the tempered glass screen protector. I remembered that I am due for an upgrade being it is over a year past the initial purchase. However, at the sprint store they said when whoever at Best Buy fixed my contract in that first month, they changed the terms completely and now I'm stuck with this phone for another year. So $80 to Apple for a display replacement. It is then that I see if I can AT LEAST go get the screen protector replaced at this Best Buy store since they told me they would cover it. Nope. They won't even do that. Best Buy no longer honors their word on past agreements. I was told by a manager today (I was too mad to get his name) that, "I'm sorry you were misled, but we can't help you." Basically saying thank you for the extra $8 we conned you out of by selling a warranty we don't honor.

This store is pathetic. They don't keep their word and I will never set foot on their...

If I could give less than one star I would. RUN, don't walk away from Best Buy!! I bought all my kitchen appliances as well as a washer, dryer, side kick pedestal and regular pedestal. I have nothing but trouble and frustration from the minute the deliveries started. They ripped my linoleum with the stove, the dishwasher was not installed correctly-which was another service call! I had to wait until July 29th for my washer and dryer. I had ordered all these appliances back on May 30th!! When July 29th came the delivery driver called and said that they "loaded my truck too full" and he couldn't take away my old washer and dryer. He was supposed to come back but after multiple calls to Best Buy customer service, the driver had canceled my delivery and said his truck was still too full! Why, if he was taking my new appliances off, could he not load my old washer and dryer on there! When the washer and dryer were finally delivered, they put aa regular pedestal under my washer, not my dryer, this is where the sidekick pedestal should go. I called and explained the issue. Not a big deal but it was just one more thing!! I left out that the sidekick is on backorder. I was waiting until September to get it!! Yes I ordered that on May 30th as well!! Anyway, I got a notice from Best Buy on August 4th that I had a delivery scheduled for August 5th...I didn't make that appointment so I called and they said they were bringing a regular pedestal out...I didn't need a regular pedestal, I'm waiting on the sidekick. I told them to cancel, and a delivery driver called me the morning of August 5th. I confirmed that he had a regular pedestal, not the sidekick and he said a regular pedestal. So I canceled the delivery. Today, August 9th..I just got an email that the sidekick I ordered got canceled and I was being issued a refund. Again, I called customer service who apologized and said I'd be getting a refund. She wanted to know if I wanted to reorder and I replied no, I'd take my business elsewhere!! This is just the highlights of my ordeal with them. I could write another 2e paragraphs. A supposed supervisor also told me that I'd be getting a $500 gift card "for my inconveniences."...I've yet to see that either!! They are a...