Visionworks Doctors of Optometry St. Matthews — Local services in St. Matthews

I was excited to go to this location as it is closer to my house than Breckenridge. Giving two stars for customer service as the person on the phone was a little rude or had an attitude. Being “nicety” (pretending to be nice) while being sarcastic and rude is always felt when you’ve worked in and managed customer service yourself. Customer Service sets the tone for a visit/experience. I’ve never had that experience with any other Visionworks in KY or GA. Other than that, the doctor is great. If my doctor was not there I would definitely have gone somewhere else. I would hate to have to change doctors just to not...

The staff here is amazing. From the moment you walk in the door, you greeted with a smile. They are very efficient with getting you in at your scheduled appointment time. One of the managers even sent me a text to follow up on how my appointment was. They’re very geared toward customer service and want to make sure you have a great experience at their location. Would highly recommend this location to anyone needing an appointment for...

The staff at this Visionworks is incredible. I was dreading having to go to an eye appointment, but they made it enjoyable.

Justin (general manager) set a positive tone and it was contagious. The best customer service I have experienced in a doctor’s office. Everything from check in in a clean environment, the appointment itself, the glasses fitting and everything was executed perfectly.

Thank you to Justin and...