Compco USA - Authorized Repair Center for Apple and PC Devices — Attraction in Stamford

Oooh, they just upset me. Several months ago, I dropped off my laptop for repairs, and my experience has been nothing short of frustrating. Upon checking in, the staff at the desk informed me that my laptop was ready for pickup and that I just needed to pay. However, the man at the desk later lied and told me it hadn’t been repaired yet and that they would call me when it was ready.

The following day, I knew it couldn't possibly take only one day to replace and install a new screen. I made frequent calls to check on the status of my laptop over the months, and I finally went in to pick it up. To my dismay, they had lost my attachments, including the transmitter for my keyboard and mouse, and they blamed me for picking up my laptop so late. I cannot understand why there wasn't a ziplock bag attached to my computer for these items.

I am currently unable to use my keyboard and mouse, and I've been informed that replacement won't arrive until the end of next month. The replacement will only include a transmitter, without any attachments, and I won't know if this will actually solve the issue of them losing my original devices or if they will just replace the entire set. This means that I will have to wait even longer for my order to be complete. This situation is absurd. I will never trust them with my laptop or any of my devices again. To make matters worse, a staff member had the nerve to tell me that I was lucky they still had my laptop. Excuse me?

This entire experience has been incredibly frustrating. I suspect they may be offering incentives for positive reviews because there is no way their service can be genuinely commendable. Additionally, years ago, I entrusted them with another laptop to fix, and they were unable to do so. I even tried to convince my sister to take hers there, but she advised me to leave her computer alone. I should have...

Unparalleled service, reliability, what you hope for and don't see as often in a small business. I purchased a certified pre-owned MacBook Pro 15" (Compco beat Apple's price for the same pre-owned machine) laptop which straight away wasn't charging properly. It needed to go to Apple for service (original owner had Apple Care on it) and so work was done on the laptop and Compco purchased a new charger for me with the extension cord.

They kept me informed during the process and were apologetic for the incovenience; the laptop was returned quickly and is working like new. It almost is new as it has only been charged a few times and is perfect condition.

Patrick, the owner, is kind, smart, thoughtful, and cares about his customers, his workers, and his business. His tech Nate is energetic, kind, and enthusiastic about the business and the customer experience. I could hear them discussing other customer accounts when I was there, their approach to them was no less thoughtful than it was to me.

This is a place to seriously consider for your computer and technical needs. I've already contacted them regarding a possible software solution. I know you'll be pleased with...

Last summer I dropped my computer off at Compco because it kept crashing. After paying a few hundred dollars and waiting a week or two, they said they couldn’t find anything wrong and sent it back—yet the crashes continued. A few months later I returned, this time with screenshots and notes. They estimated 5 business days to look at it, but after 10 days with no update I called and learned they hadn’t started. More than three weeks later I called again and was told, once more, that nothing was wrong and that I could pick it up. This time though I asked them to review the photos I’d provided; it appeared no one had looked at them. The receptionist seemed out of the loop with the technicians. After another two weeks, I finally spoke to the technician directly—who then discovered the real problem. All told, the second visit dragged on for nearly two months (not counting the first trip), and I was twice assured my computer was working fine when it wasn’t. The disconnect between the front desk and the technicians, the poor customer communication, and the two times I was nearly sent home with a still-broken computer made the entire experience frustrating and...