Appalachian Outdoors — Attraction in State College

I made an order from this company that supposed to get shipped next day per conversation with them.

Three days later I have to call them and ask why don't I see the shipment. They acknowledged the mistake and it was shipped the same day.

Two days later shipment arrived (Wednesday 2nd half of the day) and one of the items arrived was not the one I ordered.

My vacation starts on Fri night, so I called them on Wednesday and explained the situation.

They offered to return the wrong item for refund and only than they can send correct one which will be only after my vacation. Receiving correct item after vacation that supposed to be used during vacation - had no point.

I asked them if I can pay separately for the correct item and deal with wrong item later while sending correct item overnight, they answer was - it won't arrive on time. Find it elsewhere. I ironically asked if overnight item sent on Thu won't arrive on Fri, the answer was - it won't arrive on time. Eventually, I was told that we are going in circles and phone call was ended on their end.

I understand sometimes people make mistakes and may send wrong items. I understand this company is not Amazon and can't correct mistakes in the same fashion fast. But what is not alright is rudeness - hanging the phone, avoiding the answers and making fool of people.

You got to realize nowadays you can't get out from such behavior unnoticed. And I want to put you on notice.

You made a mistake, correct it but don't make a...

ATTENTION SKIERS AND SNOWBOARDERS. If you own your own equipment DO NOT GO HERE. This is a good place for most anything outdoors gear, but it is not a ski/snowboard shop and you may be utterly disappointed, like I, to find your gear mishandled or mismanaged by regrettably naive technicians. If you are renting equipment I’m sure they will be fine; it is what they appear to be optimized to handle.

They screwed up binding mounts not once, not twice, but THREE times in three consecutive years for my brother and I. We brought in our limited edition J skis to get mounted in their shop. The first mistake in 2020 they mis-mounted the boot to binding size, thankfully it was only a few mm’s off so they didn’t have to drill new holes. But the second time the tech must’ve had vertigo because the right binding was noticeably crooked on the ski, needing a new mount. Finally, they we’re instructed to mount the last pair of skis (a hand made limited edition of 50 by the way) on center, and they mounted it 4cm back because “that was the factory suggested.” We know that’s the suggested, but people, especially advanced skiers, mount at different positions all the time per their needs. Now these skis will have permanent holes in the wrong spot running straight to the core, should we ever get them remounted in the originally intended place. To be clear, if you don’t understand why this is substantial, then this review probably doesn’t pertain to you.

How does the saying go?...

Used to love this place—awesome gear and some nice people. But, I’ve had some repeated bad experiences here recently. They ordered me the wrong parts for ski boots and gave me quite a bit of misinformation (I think they’re just not super educated on gear). The real thing that has me frustrated is their return policy: if you’re planning on buying gear here, just know that you can’t return it if you’ve tried it and decide it doesn’t fit or doesn’t work (as opposed to ANY other outdoor retailer , like REI which will take returns up to a YEAR after you buy it if you’re dissatisfied). I bought Blundstones here last week (a hefty $200) and after wearing them once, decided they didn’t fit and brought them back to get the next size up. Not only were all of their employees and managers absurdly rude to me, they told me I couldn’t return them because I’d worn them outside (a policy NOBODY told me about when I bought the boots) and suggested I buy the next size up and try to sell my current ones on EBay. Not sure who would go $400 in the hole for some boots, but they’ve got me regretting ever supporting them and wishing I’d bought Blundstones from any other retailer, as they are the only outdoor company I’ve ever heard of with such a stingy return policy. An absolute rip off. So...